Depending on qualifications, the successful candidates may be hired at either the IT Help Desk Associate or Assistant level. Job Summary: Function as a primary contact for Help Desk incidents and ...
Depending on qualifications, the successful candidates may be hired at either the IT Help Desk Associate or Assistant level. Job Summary: Function as a primary contact for Help Desk incidents and ...
Help Desk Associate
Bedford Park, IL · On-site
$65K - $75K/yr
Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location: Bedford Park, IL Pay: $65k-$75k About Us Four Seasons Heating and Cooling is Chicagoland's leading ...
Help Desk Associate
Bedford Park, IL · On-site
$65K - $75K/yr
Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location: Bedford Park, IL Pay: $65k-$75k About Us Four Seasons Heating and Cooling is Chicagoland's leading ...
Help Desk Analyst
Chicago, IL · On-site
$50K - $60K/yr
Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...
Help Desk Analyst
Chicago, IL · On-site
$50K - $60K/yr
Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...
Help Desk Analyst
Chicago, IL · On-site
$50K - $60K/yr
Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...
Help Desk Analyst
Chicago, IL · On-site
$50K - $60K/yr
Associate degree or 2+ years of college-level coursework, or equivalent work experience. * 2+ years of experience working in a Help Desk environment. * 2+ years of experience in a customer service ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Support Specialist
Chicago, IL · On-site
... Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to ... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a ...
Help Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... An associate degree in the field of business administration, computer science, or management ...
Help Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... An associate degree in the field of business administration, computer science, or management ...
Help Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... An associate degree in the field of business administration, computer science, or management ...
Quick apply
Help Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... An associate degree in the field of business administration, computer science, or management ...
Help Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... An associate degree in the field of business administration, computer science, or management ...
Help Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
We are seeking qualified individuals with 3+ years of Help Desk experience looking to further ... An associate degree in the field of business administration, computer science, or management ...
Help Desk Technician
South Elgin, IL · On-site
$50K - $60K/yr
Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Starting Pay $50k - $60K ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...
Quick apply
Help Desk Technician
South Elgin, IL · On-site
$50K - $60K/yr
Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Starting Pay $50k - $60K ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...
Help Desk Technician
South Elgin, IL · On-site
$50K - $60K/yr
Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...
Help Desk Technician
South Elgin, IL · On-site
$50K - $60K/yr
Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...
Help Desk Technician
South Elgin, IL · On-site
$50K - $60K/yr
Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...
Help Desk Technician
South Elgin, IL · On-site
$50K - $60K/yr
Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Education: High school diploma or GED required; an Associate's degree, IT certificate (e.g ...
Help Desk Technician (Tier 1-2)
Lisle, IL · On-site
$65K/yr
Help Desk Technician (Tier 1-2) - Lyra Technology Group Lyra Technology Group is seeking a Help ... Associate/Bachelor's Degree in related field or equivalent experience preferred Benefits Overview ...
Help Desk Technician (Tier 1-2)
Lisle, IL · On-site
$65K/yr
Help Desk Technician (Tier 1-2) - Lyra Technology Group Lyra Technology Group is seeking a Help ... Associate/Bachelor's Degree in related field or equivalent experience preferred Benefits Overview ...
Help Desk Technician (Tier 1-2)
Lisle, IL · On-site
$65K/yr
... a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy , in Lisle, Illinois. This ... Associate/Bachelor's Degree in related field or equivalent experience preferred Benefits Overview ...
Help Desk Technician (Tier 1-2)
Lisle, IL · On-site
$65K/yr
... a Help Desk Technician (Tier 1-2) for our OpCo, Network IT Easy , in Lisle, Illinois. This ... Associate/Bachelor's Degree in related field or equivalent experience preferred Benefits Overview ...
Bilingual Front Desk Associate
$20 - $25/hr
Your daily organizational skills will help maintain an efficient clinic environment while creating ... Title Bilingual Front Desk Associate Overview: A dental practice is seeking a dynamic Bilingual ...
Bilingual Front Desk Associate
$20 - $25/hr
Your daily organizational skills will help maintain an efficient clinic environment while creating ... Title Bilingual Front Desk Associate Overview: A dental practice is seeking a dynamic Bilingual ...
Bilingual Front Desk Associate
$20 - $25/hr
Your daily organizational skills will help maintain an efficient clinic environment while creating ... Title Bilingual Front Desk Associate Overview: A dental practice is seeking a dynamic Bilingual ...
Bilingual Front Desk Associate
$20 - $25/hr
Your daily organizational skills will help maintain an efficient clinic environment while creating ... Title Bilingual Front Desk Associate Overview: A dental practice is seeking a dynamic Bilingual ...
Helpdesk Analyst
Chicago, IL · On-site
$30 - $40/hr
... an Associate Degree or 2 years of college level courses. 3. Must possess 2 +years' experience working in a Help Desk environment. 4. Must possess experience utilizing remote control tools in an ...
Quick apply
Helpdesk Analyst
Chicago, IL · On-site
$30 - $40/hr
... an Associate Degree or 2 years of college level courses. 3. Must possess 2 +years' experience working in a Help Desk environment. 4. Must possess experience utilizing remote control tools in an ...
Front Desk Associate
Westmont, IL · On-site
$17.05/hr
Pay: $17.05 per hour Part-Time Front Desk & Customer Service Associate - Dog Lovers Welcome Love dogs and enjoy helping people? Join Bowie Barker as a Front Desk & Customer Service Associate. You'll ...
Quick apply
Front Desk Associate
Westmont, IL · On-site
$17.05/hr
Pay: $17.05 per hour Part-Time Front Desk & Customer Service Associate - Dog Lovers Welcome Love dogs and enjoy helping people? Join Bowie Barker as a Front Desk & Customer Service Associate. You'll ...
Help Desk Associate information
See Wheaton, IL salary details
$13.94 - $15.59
12% of jobs
$17.03 is the 25th percentile. Wages below this are outliers.
$15.59 - $17.23
15% of jobs
The median wage is $18.84 / hr.
$17.23 - $18.88
24% of jobs
$18.88 - $20.53
13% of jobs
$20.53 - $22.18
9% of jobs
$22.48 is the 75th percentile. Wages above this are outliers.
$22.18 - $23.82
16% of jobs
$23.82 - $25.47
5% of jobs
$25.47 - $27.12
2% of jobs
$27.12 - $28.77
3% of jobs
$28.77 - $30.41
0% of jobs
$30.41 - $32.06
1% of jobs
$13
$20
$32
How much do help desk associate jobs pay per hour?
As of Sep 8, 2026, the average hourly pay for help desk associate in Wheaton, IL is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.
What does a help desk associate do?
A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.
What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?
To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What is the difference between Help Desk Associate vs Technical Support Specialist?
| Aspect | Help Desk Associate | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, on-site support | Remote or on-site technical support, troubleshooting |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, software vendors, tech support firms |
| Search & Comparison Intent | Commonly compared for entry-level IT roles | More technical, troubleshooting focus |
The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.
What are the most commonly searched types of Help Desk jobs in Wheaton, IL?
The most popular types of Help Desk jobs in Wheaton, IL are:
What are popular job titles related to Help Desk Associate jobs in Wheaton, IL?
For Help Desk Associate jobs in Wheaton, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Wheaton, IL look for?
The top searched job categories for Help Desk Associate jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Help Desk Associate jobs?
Cities near Wheaton, IL with the most Help Desk Associate job openings:
IT Help Desk Assistant/Associate - Oakton College
Des Plaines, IL • On-site
Oakton College •
Colleges, Universities, and Professional Schools • 1 - 5K employees1,001 - 5,000 employees
Other
This job post has expired today. Applications are no longer accepted.
Job description
Location: Des Plaines, IL Category: Staff Job Type: Full Time Staff Posted On: Tue Aug 18 2026 Job Description:
This is a multi-level search with two open positions to be filled. Depending on qualifications, the successful candidates may be hired at either the IT Help Desk Associate or Assistant level.
Job Summary:
Function as a primary contact for Help Desk incidents and requests. Evaluate technical problems, initiate, track, and document solution processes, and provide direct technical assistance on hardware or software.
IT Help Desk Assistant
Job Responsibilities:
- Pr... more...
About Oakton Community College
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
1,001 - 5,000 Employees
Headquarters location
Des Plaines, IL, US
Year founded
1969