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Remote Help Desk Jobs in San Ramon, CA (NOW HIRING)

Buildkite

Staff Developer Advocate

San Francisco, CA · On-site +1

$220K - $240K/yr

... teams, helping ship software used by more than 1 billion people every day. Companies including ... top of a fully remote setup - great work doesn't have to happen from one desk. * 20 days paid ...

Arkenstone Defense

Incident Responder

Menlo Park, CA · Remote

$110K - $140K/yr

Our mission is to remove barriers and help innovators grow - from day one to becoming a trusted ... Overview We are seeking an Incident Responder (Remote, US) to focus on incident response, threat ...

Nexthink

Enterprise Account Executive

San Francisco, CA · On-site +1

... help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and ... Consistently exceed monthly, quarterly, and annual bookings targets. #LI-Remote Qualifications What ...

Hired Recruiters

User Researcher

San Francisco, CA · On-site +1

The 2.7 billion desk-less workers are 80% of the global workforce but have been heavily underserved ... we need your help. Day in The Life: * Design and conduct studies across key product areas ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in San Ramon, CA

Remote Help Desk information

See San Ramon, CA salary details

$14

$25

$37

How much do remote help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote help desk in San Ramon, CA is $25.87, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $28.99 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in San Ramon, CA?

The most popular types of Help Desk jobs in San Ramon, CA are:

What cities near San Ramon, CA are hiring for Remote Help Desk jobs?

Cities near San Ramon, CA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in San Ramon, CA as of September 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,813 per year, or $25.9 per hour.

Product Manager - Agentic

San Francisco, CA • On-site, Remote

RhythmScience Inc.
Health Care and Social Assistance • 51 - 200 employees
Learn more about RhythmScience Inc.external

$155K - $185K/yr

Full-time

Re-posted 25 days ago

Job description

Product Manager - Agentic
Hybrid - San Francisco | Full-Time Employee | Product
RhythmScience Inc.
We believe that healthcare should be proactive, not reactive. Research shows that continuous remote monitoring can reduce hospital visits and improve patient survival rates by over 50%. Our solutions ensure that cardiac patients receive timely care, minimizing risks and enhancing quality of life.
Role Overview
Expand live saving care to patients on their own terms. Own and ship RhythmScience's agentic voice care platform - agents help patients prevent strokes and reduce heart failure decompensation by orchestrating their medical device care with their clinicians and cutting edge AI clinical care. You are both the PM and the FDE. Be the first hire to transform the care of tens of thousands of patients.
What you'll do
  • Build agentic voice care across the range of interactions - support calls, enrollment, adherence, check-ins, follow-up - inbound and outbound.
  • You own the core architecture calls - including how we handle patient data and our compliance posture.

Working with users
  • Live in the field. Shadow device-clinic staff, care managers, and front-desk teams; ride along on real calls; sit with patients where appropriate. Understand the job before you automate it.
  • Embed in the workflows and see firsthand how medications, medical devices, and patients interact in meaningful ways.
  • Discovery cadence. Run structured interviews with clinics, patients, and internal clinical ops; turn what you hear into a prioritized problem list.
  • Close the loop. Feed field findings straight back into the roadmap, and tell users what changed because of them.

Product responsibilities
  • Requirements & specs. Translate messy clinical/ops workflows into crisp product requirements - PRDs, user stories, acceptance criteria, edge cases, and explicit non-goals.
  • Roadmap & prioritization. Own the roadmap and the trade-off calls; decide what ships now vs. later and defend it.
  • Metrics & experimentation. Define success up front (call containment, escalation precision/recall, latency, task success, patient/clinic satisfaction); instrument everything; run experiments; report to leadership.
  • Cross-functional leadership. Drive alignment across clinical ops, compliance/legal, engineering, sales/BD, and customer success - and manage the vendor stack (telephony, STT/TTS, model providers).
  • Stakeholder management. Set expectations with customers and internal leadership; communicate status, risks, and trade-offs clearly and often.
  • Launch & iterate. Own rollout to launch clinics, gather feedback, and iterate fast - 3 clinics live beats a perfect demo.

What you'll build
  • Voice stack: telephony + streaming STT + TTS + LLM orchestration, with automatic turn-taking and barge-in.
  • A healthcare-grade eval + guardrail harness (containment, escalation quality, latency).
  • A mandatory escalation-to-human path for any urgent or uncertain call - the one non-negotiable, because it's patient safety, not architecture.

Required Skill & Qualifications
  • Shipped a production LLM/voice or real-time conversational system end-to-end (latency, turn-taking, interruption handling).
  • Strong hands-on engineering and product judgment - you can spec it, build it, and sit with a customer while it runs.
  • A track record of user discovery and requirements work with non-technical, domain-expert stakeholders (clinicians, ops teams) - you translate their world into product.
  • Data-driven prioritization instincts and clear written communication (PRDs, decision docs).
  • Comfort in regulated/high-stakes environments; you treat safety as a design input.
  • Bias to deploy over bias to plan.

Preferred Experience
  • Healthcare / clinical-ops exposure (care-team workflows, regulated environments); TCPA familiarity for outbound, EHR
  • Cardiac / CIED / RPM domain knowledge.

Compensation Details:
The salary range for this position $155,000 - $185,000 annually, plus bonus, equity ownership opportunity, and benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
RhythmScience is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance.
About Us
RhythmScience is revolutionizing virtual cardiac care by developing advanced remote monitoring solutions for hypertension, heart failure, and rhythm management. Our mission is to enhance patient outcomes by enabling seamless collaboration between clinicians and patients through cutting-edge healthcare technology.
Our Rhythm360® platform serves as a comprehensive gateway for cardiology care, integrating real-time remote monitoring, standardized reporting, and streamlined workflows. By leveraging implanted and external cardiac devices, we provide healthcare teams with actionable data to improve patient management. We are committed to ensuring that clinicians have the tools they need to make informed, timely decisions that can prevent hospitalizations and improve lives.

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