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Remote Help Desk Jobs in Paramus, NJ (NOW HIRING)

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

... help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11) and ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Experience providing technical support to end users in a help desk or desktop support environment ... Knowledge of remote support tools and desktop management platforms. Additional information ...

U.S. Courts

Audio/Visual Specialist

New York, NY · On-site +1

$70K - $137K/yr

... on-site and remote participants. * Train and advise users on best practices for online ... Address IT Help Desk calls and emails, log computer problems, and assist with routine problems, to ...

DanceOne

Director, Information Technology

Manhattan, NY · Remote

... the IT help desk -- and partner closely with the CFO, executive leadership team, business-unit ... Remote within the United States. * Ability to work Eastern Time business hours. * Occasional travel ...

Katten

Technology Learning Specialist

New York, NY · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

L'attitude

Mortgage Loan Closer

Jersey City, NJ · Remote

$150K - $175K/yr

Here, you'll get no desk or tech fees, high earning potential, and a collaborative culture focused on helping you succeed--not micromanaging your every move. This is a W-2, remote role with benefits ...

WES

Grants Associate (Remote)

Manhattan, NY · Remote

$48K - $59K/yr

Identify and support efforts to help create, implement, and improve existing funding administration ... Identify, track, and share emerging equitable philanthropic funding approaches by conducting desk ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Paramus, NJ

Remote Help Desk information

See Paramus, NJ salary details

$12

$23

$34

How much do remote help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote help desk in Paramus, NJ is $23.43, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Paramus, NJ? The most popular types of Help Desk jobs in Paramus, NJ are:
What are popular job titles related to Remote Help Desk jobs in Paramus, NJ? For Remote Help Desk jobs in Paramus, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Paramus, NJ look for? The top searched job categories for Remote Help Desk jobs in Paramus, NJ are:
What cities near Paramus, NJ are hiring for Remote Help Desk jobs? Cities near Paramus, NJ with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Paramus, NJ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, 7% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,728 per year, or $23.4 per hour.

Tier 2 Systems Engineer - NY

Magna5

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

***Applicants must be eligible to work in the United States***
***Applicants must be within the New York Region***
Title: Tier 2 Systems Engineer
About the Role
The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients' systems are stable, secure, and optimized.
This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.
Key Responsibilities
Customer Support & Incident Management
  • Provide Tier 2 support via phone, ticketing system, email, and remote tools.
  • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
  • Own tickets through to resolution, ensuring timely communication and proper documentation.
  • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.

Systems & Network Administration
  • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
  • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services.
  • Perform user and group administration across various systems.
  • Assist with management of switches, firewalls, wireless, VPN, and other network devices.

Monitoring, Maintenance & Projects
  • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
  • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
  • Participate in implementation and upgrade projects (migrations, standardization, new deployments).
  • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.

Security & Compliance
  • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions.
  • Assist in responding to security-related alerts and incidents following established playbooks.
  • Follow best practices and policies for system hardening, access control, and data protection.

Collaboration & Continuous Improvement
  • Mentor Tier 1 technicians and help elevate overall team capability.
  • Provide feedback to improve tools, processes, and service delivery.
  • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Requirements
Required Qualifications
  • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
  • Strong experience with:
  • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
  • Active Directory, DNS, DHCP, Group Policy.
  • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings).
  • Remote support tools and RMM/monitoring platforms.
  • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts.
  • Experience troubleshooting common business applications, printers, and peripherals.
  • Excellent customer service, communication, and documentation skills.
  • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment.
  • Must be authorized to work in the United States.

Preferred Qualifications
  • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment.
  • Hands-on experience with:
  • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms.
  • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.).
  • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V).
  • Security tools (EDR, email security gateways, web filters).
  • Relevant certifications such as:
  • CompTIA Network+, Security+, Server+
  • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
  • Other vendor certifications (Cisco, Fortinet, VMware,
    Watchguard, etc.)

Personal Attributes
  • Strong analytical and problem-solving skills with a structured approach.
  • Customer-focused mindset with the ability to explain technical issues in business-friendly terms.
  • Self-motivated and able to work independently in a remote environment.
  • Team player who collaborates effectively across functions and levels.
  • Willingness to learn new technologies and continuously improve.

Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
Opportunities
At Magna5, we've put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silos them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.
Hours & Schedule
The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM.
Work Perks
  • Paid time off including paid holidays and floating holidays.
  • Bonus potential based on individual and company performance
  • Highly competitive and flexible medical, dental, and vision benefits plans
  • 401(k) with employer match
  • Tailored Life and Disability insurance plans
  • Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values
  • Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
  • Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
  • Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
  • Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
  • Think Ahead - "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do
Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com .

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