ZipRecruiter

Log In

1

It Helpdesk Manager Jobs in Paramus, NJ (NOW HIRING)

The-Child-Center-of-Ny

IT Helpdesk Support

Manhattan, NY · On-site

$65 - $90/hr

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

Bisnow

IT Manager

New York, NY · On-site

$103K - $127K/yr

Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation. * Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage ...

Kforce Technology Staffing

IT Manager

Manhattan, NY · On-site

$104K - $128K/yr

Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests ... Manage onboarding/offboarding processes, including user provisioning, device setup, and access ...

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Coordinate MacOS upgrades with end users and the Helpdesk team * Prepare and manage software update ...

Haddad Brands

IT Technical Support

Manhattan, NY · On-site

$60K - $100K/yr

The IT Technical Support will provide day-to-day MacOS and design application support, coordinate ... Coordinate MacOS upgrades with end users and the Helpdesk team * Prepare and manage software update ...

Blue Raven Solutions

IT Manager

Yonkers, NY · On-site

$122 - $132/hr

IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing information ...

Triman Industries Inc

IT Manager

Yonkers, NY · On-site

$122K - $132K/yr

TITLE: IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing ...

Triman Industries Inc

IT Manager

Morristown, NJ · On-site

$122K - $132K/yr

TITLE: IT or Help Desk Manager DEPARTMENT: INFORMATION TECHNOLOGY REPORTS TO: DIRECTOR OF IT FLSA STATUS: EXEMPT REVISION: 8/21/26 BASIC FUNCTIONS The IT Manager is responsible for managing ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Paramus, NJ

It Helpdesk Manager information

See Paramus, NJ salary details

$37.9K

$84.8K

$126K

How much do it helpdesk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it helpdesk manager in Paramus, NJ is $84,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $101,200.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Paramus, NJ?

The most popular types of It Helpdesk jobs in Paramus, NJ are:

What are popular job titles related to It Helpdesk Manager jobs in Paramus, NJ?

For It Helpdesk Manager jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Paramus, NJ look for?

The top searched job categories for It Helpdesk Manager jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for It Helpdesk Manager jobs?

Cities near Paramus, NJ with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you

IT HELPDESK SPECIALIST

THE INSTITUTES OF APPLIED HUMAN DYN

Tarrytown, NY • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Now Hiring: IT Help Desk Specialist Full-Time Bronx & Westchester
At IAHD we are committed to positively impacting the lives of people with intellectual and developmental disabilities and their families. Our focus is to understand and respect each person's unique strengths, qualities, and dreams, finding ways to support building fulfilled lives. We believe that individuals with intellectual and developmental disabilities are able to live fulfilled lives and are committed to ensuring that people experience inclusion and integration in the communities where they live, learn, work, and have fun.
What You'll Do:
  • Technical Troubleshooting: Serve as the first point of contact for all IT support requests via phone, email, ticketing system, and walk-up support. Diagnose and resolve hardware, software, printer, mobile device, network, and Microsoft 365 Issues both remotely and on-site.
  • On-Site Field Support: Safely operate a company-provided vehicle while following agency policies to travel to agency offices throughout the Bronx and Westchester to perform physical installations, repair, and hands-on troubleshooting.
  • Deployment & Maintenance: Prepare, image, configure, test, and deploy Windows laptops, desktop, tablets, and mobile devices. Install and configure software, security tools, printers, and peripherals.
  • Microsoft 365 & Identity Management: Create, modify, disable, and maintain user accounts in Microsoft 365 and Active Directory. Reset passwords and support Multi-Factor Authentication (MFA). Assist users with Outlook, Teams, OneDrive, and other Microsoft 365 applications. Support user onboarding and offboarding processes.
  • Cybersecurity Support: Follow established cybersecurity policies and best practices. Assist with endpoint protection, security updates, and vulnerability remediation. Report suspicious emails, phishing attempts, and security incidents to IT Director. Ensure all deployed devices comply with agency security standards.
  • Ticket Lifecycle Management: Log, prioritize, track, and thoroughly document all technical issues and resolutions within our ticketing system according to established Service Level Agreements (SLAs).
  • Asset & Inventory Management: Maintain accurate inventory records for computers, mobile devices, software licenses, printers, and accessories. Track equipment assignments and lifecycle status.
  • Documentation & Training: Create and maintain technical documentation, knowledge base articles, and user guides. Assist with staff technology training sessions. Educate users on cybersecurity awareness and technology best practices.
  • Project Support: Assist with agency-wide technology rollouts and upgrades. Support office moves, new site implementations, and infrastructure projects. Participate in after-hours maintenance when required.

Educational Requirements:
Associate's degree preferred, High School Diploma Required
Experience & Skills:
  • Technical Experience: Minimum 1-2 years of experience in an IT Help Desk, Desktop Support, or technical environment.
  • Valid Driver's License: Must possess a valid, clean driver's license with an excellent driving record (MVR background check required).
  • Core Tech Skills: Basic supporting Microsoft Windows OS environment, Microsoft 365, Active Directory, networking principles (TCP/IP, Wi-Fi configuration), and remote support tools.
  • Physical Adaptability: Ability to lift up to 50 lbs. frequently, crawl under desks to manage cabling, and comfortable driving in varying weather conditions.
  • Communication Skills: Exceptional customer service skills with the ability to explain complex technical concepts to non-technical users clearly and patiently.
  • Certifications (Preferred): CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900).

What IAHD Offers:
  • Competitive Salary
  • Full Health Coverage (Medical, Dental, Vision, Rx)
  • Agency-paid Life, Short- & Long-Term Disability Insurance
  • 403(b) Retirement Plan with Financial Guidance
  • Generous PTO: Vacation, Sick, Personal & Holidays
  • Aflac Voluntary Benefits + Wellness Incentives
  • Pre-tax Commuter Benefits
  • PSLF-eligible Employer (Public Service Loan Forgiveness)
  • Access to EAP & Exclusive Employee Discount Programs
  • Tuition Reimbursement upon completion of two years of employment

Location: The Bronx and Tarrytown
Schedule: Full-Time 40 hours
Vaccination: Must be fully vaccinated (COVID-19)
Join IAHD's mission to empower individuals with intellectual and developmental disabilities to lead meaningful and fulfilling lives. Apply today and help shape innovative programs that support inclusion, creativity, and community engagement.
IAHD is proud to be an Equal Opportunity Employer committed to building an inclusive and supportive workplace for all.

Apply