Remote Help Desk Jobs in Paramus, NJ (NOW HIRING)

See yourself at Dataminr
As a Deal Desk Analyst, you will work in close partnership with our Sales organization on the construction, review, approval, and negotiation of business opportunities. Acting as the coordinator between Sales, Revenue Operations, Legal, and Accounting along with FP&A, this role has a wide breadth of responsibilities and exposure to the rest of the business. Organization, strong time management, and concise/clear communication skills are paramount to success. This position reports to the Director of Sales Operations.
In this role, you will make an impact on the day to day efficiency of Dataminr's quote to cash operations. Working with sales reps to create and modify quotes and service orders, that are in alignment with our pricing and policy expectations, providing guidance to our technology team on enhancements that can improve the overall process, designing training materials, readying our systems for product launches, and responding to purchase-related questionnaires could all be a part of any given day.
AI Innovation at Dataminr
Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here
Multimodal AI:our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The opportunity

• Sales Order Process Support: Collaborate with sales to support accurate quote generation, track necessary approvals, and the submission and processing of sales orders, ensuring all documentation is complete and correct.
• Pricing Guidance & Strategy: Partner with the sales team to offer insights and guidance on pricing strategies, leveraging data and company guidelines.
• Discount Approval Process: Track discount levels to ensure deals are adhering to discount guidelines. Recommend changes to discount levels, if necessary, to ensure deals align to business objectives.
• Process Improvement: Identify and recommend improvements to existing deal desk processes to enhance efficiency, accuracy, and scalability.
• Training & Support: Provide ongoing training and support to the sales team on deal desk processes, tools, and policies.
• RFP Support: Assist in the review and response to RFPs, ensuring timely response by collaborating with the necessary SME.

At Dataminr, we value you for who you are
We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• BA/BS degree or equivalent practical experience, MBA is desired but not required
• 5-7 years of experience in a deal desk or equivalent role preferably in a SaaS business
• Have a strong knowledge and understanding of SaaS pricing and a channel sales motion
• Experience partnering with Sales to support, at times complex, deals
• Strong experience collaborating with cross functionally to drive process improvements
• Experience with supporting RFP responses

#LI-REMOTE
About Dataminr
At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here.
We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.
We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.
The annual base salary range for this position is $84,000 - $123,500. You will also be eligible to receive a discretionary bonus and Company equity. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
Dataminr will collect and process your personal data in accordance with Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact recruiting@dataminr.com or privacy@dataminr.com
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