ZipRecruiter

Log In

2

Remote Help Desk Jobs in Lombard, IL (NOW HIRING)

Sentinel

Help Desk Agent

Downers Grove, IL · On-site +1

$50K - $60K/yr

This position can work remote but must travel to Downers Grove, IL as needed. Qualifications Requirements: * 1-3+ years in a Help Desk or Technical Support role * Proficiency with Windows 10/11 ...

K2

Service Desk Analyst - Remote (After Hours)

Chicago, IL · Remote

$36K - $39K/yr

​ Service Desk Analyst (Remote - U.S.) Jumpstart your career in the dynamic Legal/IT sector with ... Serve as the first point of contact to customers seeking help for hardware, software, network, or ...

AlphaSense

Analyst, Deal Desk

Chicago, IL · On-site +1

$90K - $120K/yr

US-Remote Reports to: Director, Sales Program Management About the Team: The Revenue Operations ... Help maintain team SLAs for timely changes * Assist sales teams in designing quotes and contracts ...

TopBloc

Client Partner

Chicago, IL · Remote

$120K - $160K/yr

CHICAGO, IL OR REMOTE Everforth TopBloc is a Workday boutique partner firm that provides fixed-time ... Developing long term partnerships with Help Desk customers to ensure they realize the full value of ...

VIVA USA INC

Workday Compensation Consultant

Chicago, IL · On-site +1

$70 - $75/hr

Remote Description: Required Job Qualifications: Extensive Experience in Workday Compensation and ... help desk scripts and self-service knowledge articles Manages customer and stakeholder ...

Access One Inc.

Account Executive

Chicago, IL · Remote

$100K - $120K/yr

... remote monitoring, disaster recovery, server, and help desk management programs. Responsibilities include: * Build and maintain new long-term relationships with enterprise business clients * Evaluate ...

next page

Showing results 1-20

People also search for

All JobsRemote Help Desk JobsRemote Help Desk Jobs in Lombard, IL

Remote Help Desk information

See Lombard, IL salary details

$12

$22

$33

How much do remote help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk in Lombard, IL is $22.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Lombard, IL? The most popular types of Help Desk jobs in Lombard, IL are:
What are popular job titles related to Remote Help Desk jobs in Lombard, IL? For Remote Help Desk jobs in Lombard, IL, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Lombard, IL look for? The top searched job categories for Remote Help Desk jobs in Lombard, IL are:
What cities near Lombard, IL are hiring for Remote Help Desk jobs? Cities near Lombard, IL with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Help Desk Agent

Help Desk Agent

Sentinel

Downers Grove, IL • On-site, Remote

$50K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Sentinel Real Estate rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

138th of 208 rated facilities management

Job description

Responsibilities
Sentinel Technologies is looking to our Help Desk team. In this role you would serve as the first point of contact for technical support, handling incoming requests, troubleshooting hardware, software, and basic network issues, and resolving or escalating incidents as needed. They also manage user accounts, document tickets, and deliver strong customer service to ensure timely resolution and a positive end-user experience. After 4-6 week training, the schedule will be Monday- Friday 3:30pm- 12am CST. This position can work remote but must travel to Downers Grove, IL as needed.
Qualifications
Requirements:
  • 1-3+ years in a Help Desk or Technical Support role
  • Proficiency with Windows 10/11, Active Directory, Microsoft 365 Administration Suite, DNS, DHC experience supporting iMac and MacBook environments
  • Competency in Apple iOS and Android OS support
  • Hands-on experience configuring and troubleshooting iPhones and Android devices
  • Experience implementing and troubleshooting Multi-Factor Authentication solutions
  • Familiarity with both workstation and server patching processes
  • Required expertise with tools like Intune & Autopilot, and SCCM
  • Experience with Microsoft OneDrive, Microsoft SharePoint, and Google Workspace (G-Suite) is a plus
  • Experience with ServiceNow is preferred
  • Certifications: Microsoft and Azure certifications (e.g., CompTIA A+, Network+, Security+, AZ-900, AZ-104, MS-900, MD-102, MS-102, AI-900, AI-102) are highly desirable
  • Must be able to lift up to 75 lbs. independently and up to 150 lbs. with assistance. Some standing, lifting, bending, and crawling may be involved
  • A proactive, customer-focused attitude with a strong commitment to service excellence
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$50,000-$60,000 annually
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks' vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
Overview
MOTIVATED.....make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The "Know Your Rights" Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity
JFNDNP

Apply