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Remote Help Desk Jobs in Austin, TX (NOW HIRING)

Aledade PBC

Sr Salesforce Developer II

Austin, TX · Remote

$56.75 - $75.25/hr

Physical Requirements Prolonged periods sitting at a desk and working on a computer Who We Are ... If you want to help create a health care system that is good for patients, good for practices and ...

Ardurra

Aviation Project Manager

Austin, TX · On-site +1

We offer relocation assistance and a signing bonus to help make your transition seamless. For ... Prolonged periods sitting at a desk and working on a computer * Ability to navigate various ...

Ardurra Group, Inc.

Aviation Project Engineer

Austin, TX · On-site +1

... fully remote position for the right candidate, provided you reside in Texas and are willing to ... For qualified individuals, Ardurra offers relocation assistance and/or a signing bonus to help make ...

Ardurra

Aviation Project Engineer

Austin, TX · On-site +1

... fully remote position for the right candidate, provided you reside in Texas and are willing to ... For qualified individuals, Ardurra offers relocation assistance and/or a signing bonus to help make ...

Artech Information System LLC

Deskside Support

Austin, TX · Remote

$20 - $25.50/hr

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Trade Floor Support is a Must! Break/Fix troubleshooting experience ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Elgin, TX · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

New

SimpliGov

Technical Support Specialist

Austin, TX · Remote

US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ... We help state and local agencies modernize their processes and deliver better services to their ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Austin, TX

Remote Help Desk information

See Austin, TX salary details

$12

$22

$33

How much do remote help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote help desk in Austin, TX is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Austin, TX?

The most popular types of Help Desk jobs in Austin, TX are:

What are popular job titles related to Remote Help Desk jobs in Austin, TX?

For Remote Help Desk jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Austin, TX look for?

The top searched job categories for Remote Help Desk jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Help Desk jobs?

Cities near Austin, TX with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,730 per year, or $22.9 per hour.

Sr Salesforce Developer II

Aledade PBC

Austin, TX • Remote

$56.75 - $75.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

We are seeking a highly skilled and strategic Salesforce Developer to lead the design, development, and
implementation of scalable and high-performance Salesforce solutions. This role is responsible for
providing architectural guidance across all Salesforce products, including Sales Cloud, Service Cloud,
Experience Cloud, and custom applications built on the Salesforce Platform.
 
The ideal candidate will possess extensive expertise in Salesforce Development, integration patterns,
data modeling, and system design, enabling effective alignment of Salesforce capabilities with business
objectives. Collaboration with business stakeholders, cross-functional teams, and third-party partners is
essential to ensure the optimization of the Salesforce platform for performance, security, and scalability.
This role demands significant technical acumen and the ability to mentor and guide development teams
towards excellence.
Primary Duties
  • This role will work directly with the project team and business. Responsible for tracking the enterprise portfolio and driving project teams in shaping consistent architecture across the Salesforce platform.
  • Lead the design, development, and implementation of scalable Salesforce solutions across various clouds (Sales Cloud, Service Cloud, Experience Cloud) and custom applications. The role also requires definition, documentation, roadmap for current and future states, and resolves technical issues in areas of ownership.
  • Mentor development teams and provide technical support and quality assurance throughout all project stages, addressing technical challenges as they arise.Define and document architectural designs, build plans, release strategies, and technical specifications to ensure adherence to standards and governance processes
  • Manage integrations with upstream downstream systems and with third- party services and ensure compliance with data governance policies during implementation phases.
Minimum Qualifications :
  • 8+ years of Salesforce Developer/Architect experience
  • Salesforce Admin, Sr. Admin, Developer, Platform, Application Architect certifications (Preferred)
Preferred KSA’s
  • Defines systems architecture and specifications to align with company needs and future growth
  • Leads planning, evaluation, and selection of tech solutions, tools, and integration methods.
  • Owns leading and solving technical problems when they arise
  • Guides project teams to design architectures aligned with platforms, roadmaps, and standards.
  • Monitors systems to ensure they meet both user needs and business goals
  • Leads, develops and implements plans to facilitate and coordinate delivery of technical services and
    support
  • Communicates requirements, supports implementation, and resolves technical issues.
  • Provides leadership in the change control process aligned with policies and procedures
  • Leads change control processes, documentation efforts, and compliance enforcement.
  • Experience with database design concepts, middleware concepts, and user interface development
  • Experience with 3rd Party integrations and popular AppExchange offerings
  • Experience with database design concepts, middleware concepts, and user interface development
  • Experience with custom development concepts such as flows, apex, triggers and web services in order to guide the Developers on your project team to implement your designs
  • Experience in Apex, VisualForce, Lightning Components, Force.com IDE, SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL, XML, JSON, CSS and JavaScript
  • Experience utilizing development frameworks and libraries, such as the Lightning Component Framework, Salesforce Lightning Design System, and jquery, or equivalent.
  • Proficient in Salesforce tools, DevOps practices, and modern development frameworks.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
 
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
 
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
 
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
 
At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
 
 

We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.Our Commitment to Authenticity. We use Endorsed, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates.When you apply to a job on this site, the personal data contained in your application will be collected by Aledade PBC using Lever, a cloud services provider located in the United States. Lever is engaged by Aledade PBC to help manage its recruitment and hiring processes. For more information about how your personal data will be processed by Aledade PBC and any rights you may have, please review Aledade PBC’s Candidate Privacy Notice. By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicantsIf you have any questions about our privacy practices, please contact privacy@aledade.com.