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Remote Help Desk Spanish Jobs in Virginia (NOW HIRING)

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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Remote Help Desk Spanish information

What is the difference between Remote Help Desk Spanish vs Remote Technical Support Specialist?

AspectRemote Help Desk SpanishRemote Technical Support Specialist
CredentialsTypically requires CompTIA A+ or similar certifications, bilingual Spanish proficiencyOften requires similar certifications, with additional technical certifications (e.g., Network+)
Work EnvironmentRemote, customer service-focused, assisting Spanish-speaking clientsRemote, technical troubleshooting for various hardware/software issues
Employer & IndustryIT support companies, tech service providers, customer service centersIT firms, software companies, tech support providers
Search & Comparison IntentPeople comparing Spanish-speaking help desk roles with technical support rolesIndividuals exploring technical troubleshooting roles with language specialization

Remote Help Desk Spanish primarily focuses on providing customer support in Spanish, often emphasizing communication skills and basic troubleshooting. Remote Technical Support Specialist involves more in-depth technical problem-solving, often requiring advanced certifications. Both roles are remote and serve similar industries, but they differ in technical complexity and language emphasis.

What are popular job titles related to Remote Help Desk Spanish jobs in Virginia? For Remote Help Desk Spanish jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Spanish jobs in Virginia look for? The top searched job categories for Remote Help Desk Spanish jobs in Virginia are:
What cities in Virginia are hiring for Remote Help Desk Spanish jobs? Cities in Virginia with the most Remote Help Desk Spanish job openings:
Remote Help Desk Spanish jobs near you

Help Desk Agent I

Science Applications International Corporation

VA • On-site, Remote

$15.75 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

74th of 220 rated it services

Job description


SAIC has opportunities for a Fully Remote, Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission.
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Service Desk Analyst Experience/Knowledge Required
  • Customer Service and Level 1 Technical Support
    • Troubleshooting
    • Problem Solving
    • PC Proficiency
    • Identifying and resolving level 1 customer issues
    • Documentation
    • Soft Skills- Personable and Professional
    • MS Office
  • Ticketing System
    • Possesses the ability to work in a specified ticketing system including but not limited to:
    • Documentation
    • Ticket Routing
    • Ticket Categorization
    • Ticket Closure
    • Knowledge Base
  • Metrics & Time Management
    • Metric Scorecard
    • Attendance & Scorecards must be kept within parameters of Service Desk Manual
    • Ability to follow set schedule with little variance

Qualifications
Required:
  • US Citizen who must be able to pass both an SAIC and Commonwealth of Virginia background check.

Desired:
  • AA Degree in related discipline or High School or equivalent and up to two (2) years of related experience.
  • Minimum 6 months of experience with computer hardware/software support.
  • Experience in desktop support, IT concepts, and help desk software.
  • Hardware/software troubleshooting experience.
  • Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
  • Demonstrated customer awareness, strong written and verbal communication skills.
  • Provide excellent customer service.
  • Proven ability to think and troubleshoot logically, and act decisively in critical situations.
  • Experience with Microsoft Office Products, Internet Explorer, and Windows.
  • Preferred Technical certifications such as Security+, Net+, MCP, MCSE, CCNA, ITIL, CHDP, CompTIA A+, CompTIA Net+, and CompTIA Security+
  • Windows 7, Windows 10, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite), strong Microsoft Outlook skills, remote access, Android and iOS support.
  • Account administration, password reset experience.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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