ZipRecruiter

Log In

2

Remote Help Desk Analyst Jobs in Rancho Cucamonga, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... This includes coordinating root cause analysis, identifying opportunities for proactive remediation ...

Bradshaw Home

Deduction Analyst (Remote)

Fontana, CA · Remote

$24.50 - $25.50/hr

The Deduction Analyst I maintains detailed claim records, updates the Deduction Management System, prepares weekly findings for management, and provides monthly summaries and trend analysis to help ...

Infinity Marketing

Data Analyst

Riverside, CA · Remote

REMOTE - US Residents Only  We are looking for a thorough and analytical Data Analyst to ... Automating repetitious data processes will help to simplify processes and increase efficiency. Look ...

Lantern

Strategy Analyst

Pomona, CA · Remote

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

HUB

ARC Service Specialist

Riverside, CA · On-site +1

$22 - $28/hr

About The ARC The Accounting Resource Center (ARC) is the Accounting Help Desk for the Hub ... Work well with a remote team. Other: Must have a quiet, dedicated, and efficient home workspace.

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Rancho Cucamonga, CA

Remote Help Desk Analyst information

See Rancho Cucamonga, CA salary details

$14

$24

$36

How much do remote help desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote help desk analyst in Rancho Cucamonga, CA is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.50 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Rancho Cucamonga, CA?

The most popular types of Help Desk Analyst jobs in Rancho Cucamonga, CA are:

What are popular job titles related to Remote Help Desk Analyst jobs in Rancho Cucamonga, CA?

For Remote Help Desk Analyst jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Remote Help Desk Analyst jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Remote Help Desk Analyst jobs?

Cities near Rancho Cucamonga, CA with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $51,204 per year, or $24.6 per hour.

HRIS Analyst II (Remote)

Niagara Bottling, LLC

Diamond Bar, CA • On-site, Remote

$71K - $103K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Niagara Bottling rating

7.9

Company rating: 7.9 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

97th of 443 rated food and drinks producers

Job description

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
  • Work in an entrepreneurial and dynamic environment with a chance to make an impact.
  • Develop lasting relationships with great people.
  • Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.
HRIS Analyst II (Remote)
The HRIS Analyst II supports the administration, optimization, and continuous improvement of Niagara's HR systems, with a primary focus on Workday. This role partners with many HR business stakeholders to troubleshoot system issues, maintain data integrity, support system enhancements, test new functionality, document processes, and help deliver scalable HR technology solutions across Workday modules including HCM, Recruiting, Learning, Payroll, Compensation, Benefits, Onboarding, Succession, and Career Development.
Essential Functions
  • Administer and maintain HR systems, primarily Workday, supporting daily operations, user questions, system navigation, and issue resolution across applicable HR functional areas.
  • Partner with Compensation, Payroll, Benefits, Talent Acquisition, Learning, HR Partners and other stakeholders to troubleshoot system issues, research root causes, escalate when needed, and communicate timely status updates.
  • Support Workday configuration, enhancement, and release activities by gathering requirements, documenting impacts, completing regression testing, validating results, and assisting with implementation readiness.
  • Monitor and improve HR data quality by identifying data integrity issues, completing audits, researching discrepancies, and partnering with functional owners to implement corrective actions.
  • Create, maintain, and update HRIS documentation, job aids, testing materials, process guides, and training resources to support consistent system use and knowledge sharing across the organization.
  • Assist with system projects, including process improvements, user interface changes, job profile updates, merit and compensation processes, reporting enhancements, and cross-functional HR technology initiatives.
  • Communicate system updates, process changes, testing outcomes, and training needs to HR partners and impacted stakeholders in a clear, timely, and business-appropriate manner.
  • Support HR reporting and analytics needs by helping users locate reports, validating report outputs, and identifying opportunities to improve access to HR data.
  • Process internal help desk tickets related to HRIS functionality, including reviewing requests, researching issues, documenting updates, coordinating resolution steps, and escalating complex items as needed in accordance with HRIS processes.
  • Please note this job description is not designed to contain a comprehensive list of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without prior notice.

Qualifications
  • Minimum Qualifications:
    • 2 Years - Experience in HRIS configuration and system administration, preferably Workday

*experience may include a combination of work experience and education
  • Preferred Qualifications:
    • 4 Years - Experience in HRIS configuration and system administration, preferably Workday

*experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
  • Lead Like an Owner
    • Makes safety the number one priority
    • Keeps alert for safety issues and escalates immediately
    • Effectively prioritizes tasks based on department goals
    • Shows respect to others and confronts interpersonal issues directly
    • Prioritizes resolution of customer issues effectively
    • Responds promptly and honors commitments to internal and external customers
  • InnovACT
    • Makes recommendations to continuously improve policies, methods, procedures, and/or products
    • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
    • Increases performance through greater efficiency
  • Find a Way
    • Seeks to develop technical knowledge through learning from other experts
    • Understands interdepartmental impact of individual decisions and actions
    • Seeks solutions rather than placing blame
  • Empowered to be Great
    • Consistently looks for ways to improve one's self through growth and development opportunities
    • Communicates clearly and promptly up, down, and across
    • Communicates effectively to manage expectations

Education
  • Minimum Required:
    • Bachelor's Degree in Business Administration, HR or other related field

Certification/License:
  • Required: N/A
  • Preferred: Workday Pro Certification for HCM

Typical Compensation Range
Pay Rate Type: Salary
$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
  • Paid Time Off for holidays, sick time, and vacation time
  • Paid parental and caregiver leaves
  • Medical, including virtual care options
  • Dental
  • Vision
  • 401(k) with company match
  • Health Savings Account with company match
  • Flexible Spending Accounts
  • Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
  • Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
  • Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
  • Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
  • Tuition reimbursement, college savings plan and scholarship opportunities
  • And more!

https://careers.niagarawater.com/us/en/benefits
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

What Niagara Bottling employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Niagara Bottling logo

About Niagara Bottling

Sourced by ZipRecruiter

Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. Nielsen +/biNyDGcAS61OV0GIrHcWTOCFo= Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, we empower our clients with trusted intelligence that fuels action. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work! NielsenIQ /xHzLYOL7B5gJKeErHR5OpVt2Os= NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible. How? We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation. Join us and change the landscape. Nike weB0VQ7iUwaCHWNipwHEhUU5oFo= Our purpose is to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all. In order to stay at the top of our game, we're always looking to level-up with outstanding people who provide the kind of above-and-beyond service that inspires Nike fans for life! NOCD qMdV2+zQfKcKckWjOX3hDGP8fkM= NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the gold standard" in OCD treatment. At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We're changing the world and need other like-minded individuals to accelerate and expand our efforts.

Industry

Food and beverage stores

Company size

5,001 - 10,000 Employees

Headquarters location

Diamond Bar, CA, US

Year founded

1963

View All Niagara Bottling Jobs

Apply