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Remote Help Desk Analyst Jobs in Boston, MA (NOW HIRING)

Overture Partners

Zscaler Security Analyst

Boston, MA · Remote

$45 - $50/hr

... remote access environment built on Zscaler. This position is ideal for someone with hands-on ... You will manage user access, process service requests, and help maintain consistent security ...

Wood Plc

GIS Analyst

Boston, MA · Remote

... Remote Skills / Qualifications Required: * 2 - 5 years of GIS project experience * BA/BS in GIS ... environment, helping to unlock solutions to some of the world's most critical challenges. We ...

YO AI Labs

GIS/geospatial Expert - Remote

Boston, MA · Remote

$80 - $100/hr

... help improve next-generation AI systems. No prior AI training experience is required. Key ... Provide expert analysis and feedback on GIS and geospatial challenges. * Document technical ...

YO AI Labs

GIS/geospatial Expert - Remote

Boston, MA · Remote

$80 - $100/hr

... help improve next-generation AI systems. No prior AI training experience is required. Key ... Provide expert analysis and feedback on GIS and geospatial challenges. * Document technical ...

Tier4 Group

Technical Systems Analyst

Boston, MA · Remote

They are responsible for handling incidents and requests that have been and help support ... remote access tool, SCCM, etc. o Document end user interactions, including details of inquiries ...

Pentair

Senior SAP Analyst - EWM

Boston, MA · Remote

$82K - $152K/yr

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... External candidates can work remote, as long as you are within a reasonable driving distance of a ...

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Remote Help Desk Analyst information

See Boston, MA salary details

$15

$26

$38

How much do remote help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote help desk analyst in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Boston, MA?

The most popular types of Help Desk Analyst jobs in Boston, MA are:

What are popular job titles related to Remote Help Desk Analyst jobs in Boston, MA?

For Remote Help Desk Analyst jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Boston, MA look for?

The top searched job categories for Remote Help Desk Analyst jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Help Desk Analyst jobs?

Cities near Boston, MA with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,435 per year, or $26.2 per hour.

Board Certified Behavior Analyst (BCBA) Hybrid/Remote

Kaleidoscope Education Solutions

North Billerica, MA • Remote

$6.0K/mo

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Location: North Billerica, MA 01862
Date Posted: 09/01/2026
Category: Center Based
Education: Master’s Degree

Up to $6000 incentive available! We are seeking a BCBA to join our growing and successful team here at Kaleidoscope ABA. Competitive pay and flexibility offered. Key Benefits and Advantages* Attractive Benefits Plan* Potential discretionary income: Up to $6000 annual incentive bonus (paid monthly)* Full-Time Monday-Friday schedule; NO weekends or late nights* Small caseload* Laptop provided* Medical, Dental, Vision Insurance* Paid Holidays + PTO Days (sick + vacation)* Disability, Life, and other Voluntary benefits* 401K with matchPosition Description*BCBA will deliver direct supervision to their BTs/RBTs as well as manage and supervise a small caseload. *Regularly review data collected in sessions with staff and family, interpret the results, and modify the individualized treatment plan accordingly.*Provide supervision by observing and having team meetings with the staff and the families. *Consult with the family regarding any concerns related to treatment, behavior modification or staff. BCBAs at Kaleidoscope ABA are provided the support of their Clinical Manager; assistance which includes administrative support, scheduling help and general assistance with the BCBA's caseload. Required Experience and Education* Certified as a Board-Certified Behavior Analyst (BCBA) as verified through the Behavior Analyst Certification Board.* A minimum of 1 year experience in working with children, adolescents, and/or adults with various special needs.* Knowledge of appropriate behavioral intervention strategies, earning theories and instructional methods, ethics, laws, and regulations of acceptable behavior interventions.* Proficient as Office 365, Microsoft Word, Excel, PowerPoint, and ABA software platforms* Ability to meet the rigorous demands of the job, which may include long periods of standing, sitting, following, pushing/pulling equipment, and/or lifting as well as the ability to bend, kneel, crouch, and spend time on their feet as well as an ability to lift children, to 50 lbs., on occasion. You may spend a significant amount of time crouching, crawling, and engaging with children on the floor or standing for long periods.About UsAt Kaleidoscope ABA Therapy, passion meets purpose! If you're a dedicated Board-Certified Behavior Analyst (BCBA) seeking a dynamic and rewarding environment, join us in shaping positive transformations. At Kaleidoscope, we believe in the power of 1:1 applied behavior analysis to create meaningful changes in the lives of children. Kaleidoscope ABA Therapy Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Title: Board Certified Behavior Analyst (BCBA) Hybrid/Remote
Class: BCBA
Type: PERMANENT ONLY
Ref. No.: 1305822-17
BC: #KES302
Company: Kaleidoscope Education Solutions
Contract Contact: Contract Submit ABA
Office Email: BM@kesgroup.net
Office Phone: 888-829-2477
Office Address: 950 E. Haverford Road, Suite 100B, Bryn Mawr, PA 19010
About Us: Kaleidoscope Education Solutions is a referral agency for professionals seeking supplemental K12 education marketplace opportunities. Registering with Kaleidoscope Education Solutions is not a guarantee that opportunities will be available and/or located. All professionals contracting through Kaleidoscope Education Solutions are classified and compensated as self-employed independent contractors.