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Remote Help Desk Analyst Jobs in Wareham, MA (NOW HIRING)

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Remote Help Desk Analyst information

See Wareham, MA salary details

$15

$25

$37

How much do remote help desk analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote help desk analyst in Wareham, MA is $25.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $28.32 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Remote Help Desk Analyst jobs in Wareham, MA look for?

The top searched job categories for Remote Help Desk Analyst jobs in Wareham, MA are:

What cities near Wareham, MA are hiring for Remote Help Desk Analyst jobs?

Cities near Wareham, MA with the most Remote Help Desk Analyst job openings:

Senior Financial Analyst, Commercial Finance

Lakeville, MA • On-site, Remote


Ocean Spray
Food Services and Drinking Places • 1 - 5K employees

9.0

Company rating: 9.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

13th of 443 rated food and drinks producers

People enjoy working here

Good employer

Paid breaks


$78K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago


Job description

Ocean Spray is hiring for a(n) Senior Financial Analyst, Commercial Finance! We're a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role - it always comes back to this: we're a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all - and we've been making our own way ever since.

Position Location: We're all about flexibility. This will be a remote role based out of our corporate headquarters in Lakeville, MA. We are open to remote candidates.

The Senior Financial Analyst, Commercial Finance will partner with cross-functional teams to provide financial analysis, reporting, and insights that support informed business decision-making. This role supports end-to-end P&L management by driving forecasting, planning, and performance management processes, while helping identify risks and opportunities. The ideal candidate is analytical, detail-oriented, and able to translate data into actionable insights to commercial and finance leadership.

A Day in the Life...

  • Lead month-end close, consolidating and analyzing monthly variances across the business. Assume ownership for management reporting package and tracking of various key performance metrics.
  • Support forecasting and budgeting routines (monthly forecasts, annual plans, and multi-year strategic outlook) by partnering with cross functional teams to incorporate key assumptions, risks, and opportunities. Continuously improve forecast accuracy by identifying trends, gaps, and process enhancements
  • Own the preparation and delivery of management reporting by providing specific, actionable, and forward-looking commentary on the changes and guidance on potential risk and opportunities.
  • Demonstrate a comprehensive understanding of the business drivers across the full P&L (volume/sales, trade, COGS, marketing, SG&A) and price/volume/mix analysis
  • Support sales finance activities as needed, including promotion effectiveness, pricing, and trade investment analysis in partnership with Trade Planning and RGM teams
  • Build financial models and scenario analyses to support key decision making, leveraging advanced data processing and automation functionalities (e.g. Power Query, Power Pivot)
  • Develop partnership with the business teams for new product innovation, work cross-functionally to build P&Ls and assess financial viability of projects.
  • Champion an analytical mindset and discipline to provide data-driven financial advisory across cross-functional teams.

What We Are Looking For:

  • 3-5+ years of work experience in relevant fields (e.g. FP&A, Finance Decision Support, Corporate Finance, Data Analytics)
  • Consumer packaged goods (CPG) industry experience and strong understanding of business, brand, & customer strategy
  • Demonstrated ability to analyze financial statements, validate accruals, and ensure adherence to accounting principles
  • Robust analytical skills, with focus on problem-solving and continuous process improvement
  • Strong emphasis on business partnership, with ability to effectively communicate and work cross-functionally
  • Results oriented, with ability to manage multiple projects in a fast-paced work environment
  • Highly proficient use of Excel, PowerPoint & other Microsoft products
  • Experience leveraging ERP systems (e.g., S4, SAC) to support financial operations, including data analysis, reporting, and preparation/posting of journal entries
  • This is a remote position based in Toronto, Canada or the Eastern United States, with a strong preference for candidates residing in Massachusetts, Illinois, or New York.

Preferred

  • Experience with TPM systems (e.g. Blacksmith) is a plus

Education:

Bachelor's or University Degree (Required) Master's Degree (Preferred)

Work Experience:

At least 3 Years of Experience

Annual Salary:

$78,700 - $98,400

The base salary range information above serves as a guideline of the position's typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.

Benefits:

  • Complete insurance package on Day-1 that includes a plethora of health and wellness programs

    • Health, Dental and Vision insurance

    • Health savings account

    • Flexible spending account

    • Life and accident insurance

    • Employee assistance program

    • Telehealth services

    • 1:1 health coaching

    • Supportive benefits for all the stages of your life

  • 401(k) with up to 6% Company matching; additional potential discretionary match at year-end

  • Short-Term Incentive/Performance bonuses

  • Flexible scheduling options

  • Vacation pay, up to three weeks of time (pro-rated for your first year of employment)

  • Holiday pay for 12 holidays

  • Career development and growth opportunities

  • Tuition/Education assistance programs

  • Access to LinkedIn Learning

  • Scholarship programs for children of employees

  • Parental leave

  • Bright Horizons Family Solutions - Back-up care, tutoring, etc.

  • Adoption assistance

  • Bereavement leave

  • Up to $300 fitness reimbursement

  • Up to $300 massage reimbursement

  • Employee appreciation events

  • Employee discounts

  • Charitable giving

Who We Are:

You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what's better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.
Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:

  • Grower Mindset - We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
  • Sustainable Results - Guided by purpose, we are focused on delivering results for our grower-owners.
  • Integrity Above All - We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
  • Inclusive Teamwork - We build diverse and inclusive teams that strengthen our cooperative.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



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