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Remote Healthcare Customer Service Representative Jobs in Raleigh, NC

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

After training, we offer paid personal time off, paid sick time, health/vision/dental benefits ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

After training, we offer paid personal time off, paid sick time, health/vision/dental benefits ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsHealthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative Jobs in Raleigh, NC

Remote Healthcare Customer Service Representative information

See Raleigh, NC salary details

$9

$18

$26

How much do remote healthcare customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote healthcare customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a Remote Healthcare Customer Service Representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are the most common challenges faced by Remote Healthcare Customer Service Representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Customer Service Representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.
What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Raleigh, NC? For Remote Healthcare Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Healthcare Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Healthcare Customer Service Representative jobs? Cities near Raleigh, NC with the most Remote Healthcare Customer Service Representative job openings:
Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Healthcare Customer Service Representative

Healthcare Customer Service Representative

Randstad

Durham, NC • Remote

$19.99 - $20/hr

Full-time

Posted 4 days ago

Job description

As a premier leader in the healthcare insurance space, this organization is dedicated to providing solution-focused, compassionate service to its members, providers, and stakeholders. Committed to a mission of innovation and energetic support, the company constantly strives to increase customer satisfaction, optimize healthcare experiences, and promote community health. Joining this team means stepping into a collaborative environment that values continuous learning, clear communication, and empathetic problem-solving.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Daily Responsibilities

  • Address high-volume inbound inquiries via ACD call systems regarding complex insurance questions, benefits, and over-65 products (such as Medicare) with clarity and empathy.
  • Navigate multiple platforms simultaneously—including tools like Salesforce, Genesis, and Facets—to review, document, and manage detailed customer interactions and corrective measures.
  • Perform phone and email outreach to internal business partners and vendors to resolve complex service, claims, and membership issues in a timely manner.

What You'll Bring to The Table

  • High school diploma or GED equivalent.
  • 1–3 years of related customer service experience.
  • Proven experience working in an Automatic Call Distribution (ACD) environment.
  • Preferred: Prior experience in healthcare insurance, enrollment processes, pharmacy, or Medicare lines of business.

Why Join Us

  • Pay rate of $20/hr.
  • 100% Remote Work: Complete your daily duties safely and comfortably from your home office
  • Comprehensive Paid Training: Participate in an immersive 11-week training program (M–F, 8:00 AM – 5:00 PM EST)
  • Stable 40-hour work week with a standard 1-hour lunch break (shifts fall between 8:00 AM and 9:00 PM EST, including 8:00 AM–5:00 PM for training)


Skills

  • Medicare/Medicaid
  • CRM
  • Basic Software Skills
  • Healthcare System Navigation
  • Customer Service
  • Typing Skills


Qualifications

  • Years of experience: 1 year
  • Experience level: Experienced


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.