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Remote Healthcare Call Center Jobs in Springfield, IL

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Remote Healthcare Call Center information

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$17

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How much do remote healthcare call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote healthcare call center in Springfield, IL is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.80 per hour, depending on experience, location, and employer.

What is a remote healthcare call center?

A remote healthcare call center job involves assisting patients, healthcare providers, or insurance companies over the phone or via online platforms from a remote location, usually your home. Responsibilities typically include answering questions about medical services, scheduling appointments, handling billing inquiries, and providing general support. Workers must have strong communication skills, a good understanding of healthcare processes, and the ability to navigate confidential information securely. Most employers provide training and require a reliable internet connection and a quiet workspace. This role is essential for ensuring patients receive timely assistance and information, even when they cannot visit a healthcare facility in person.

What are the key skills and qualifications needed to thrive as a remote healthcare call center representative?

To excel as a Remote Healthcare Call Center Representative, you need strong communication skills, basic medical knowledge, and a high school diploma or equivalent, with some employers preferring healthcare-related certifications. Familiarity with call center software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding active listening, empathy, patience, and problem-solving abilities help you effectively support patients and collaborate with healthcare teams. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a remote environment.

What are some common challenges faced in a remote healthcare call center role, and how can I prepare for them?

Working in a remote healthcare call center often involves handling high call volumes, managing sensitive patient information, and addressing complex medical inquiries. Common challenges include staying updated on healthcare regulations, maintaining clear communication without in-person cues, and managing stress from urgent or emotional calls. To prepare, familiarize yourself with HIPAA guidelines, practice strong organizational skills, and develop effective communication techniques to ensure a positive patient experience and compliance with industry standards.

What is the difference between Remote Healthcare Call Center vs Remote Medical Customer Service Representative?

AspectRemote Healthcare Call CenterRemote Medical Customer Service Representative
CredentialsBasic healthcare certifications often preferredCustomer service training, healthcare knowledge beneficial
Work EnvironmentCall centers, home offices, healthcare settingsHome offices, healthcare or insurance companies
Industry UsageHealthcare providers, insurance companies, hospitalsHealth insurance firms, medical device companies, healthcare providers
Job FocusHandling patient inquiries, appointment scheduling, insurance infoAssisting customers with billing, claims, product info

Both roles involve remote work in healthcare-related customer support, but the Remote Healthcare Call Center focuses more on patient care and healthcare services, while the Remote Medical Customer Service Representative emphasizes billing, claims, and product assistance. Understanding these differences helps job seekers find the best fit for their skills and interests.

What are popular job titles related to Remote Healthcare Call Center jobs in Springfield, IL?

For Remote Healthcare Call Center jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Call Center jobs in Springfield, IL look for?

The top searched job categories for Remote Healthcare Call Center jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Healthcare Call Center jobs?

Cities near Springfield, IL with the most Remote Healthcare Call Center job openings:

Infographic showing various Remote Healthcare Call Center job openings in Springfield, IL as of August 2026, with employment types broken down into 2% As Needed, 64% Full Time, 20% Part Time, and 14% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,491 per year, or $17.1 per hour.

Remote Licensed Marriage and Family Therapist (LMFT) - Hackensack Mental Healthcare Center

Springfield, IL โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Position Overview

Hackensack Mental Healthcare Center is seeking a dedicated and compassionate Licensed Marriage and Family Therapist (LMFT) to join our team in Springfield, Illinois. In this full-time remote position, you will play an integral role in promoting mental wellness by providing counseling services tailored to individuals, couples, and families in various contexts. Your expertise will help clients navigate through their emotional and relational challenges, empowering them to achieve healthier lifestyles.

About the Organization

Hackensack Mental Healthcare Center is a leading community health clinic dedicated to providing comprehensive mental health services to diverse populations. With a commitment to holistic care and patient-centered practices, our organization focuses on delivering effective therapeutic support and fostering resilience in clients. We prioritize a collaborative approach, working closely with healthcare professionals and community partners to ensure each individual receives the highest standard of care.

Work Environment

This position accommodates a fully remote work setting, providing flexibility and the opportunity to reach clients in various geographical locations. Despite the remote nature, you will be part of a supportive and connected team that values communication and collaboration. Tools such as teletherapy platforms and electronic health records will be utilized to facilitate effective counseling sessions and maintain organized treatment records.

Key Responsibilities
  • Establish a positive and trusting relationship with clients to create a safe space for open dialogue.
  • Conduct comprehensive assessments to diagnose mental health disorders and establish treatment needs.
  • Develop and implement individualized treatment plans that reflect each client's unique circumstances and goals.
  • Facilitate counseling sessions for individuals, couples, and families, providing guidance and support as they navigate challenges.
  • Monitor patient progress through regular follow-up meetings and adjust treatment plans to ensure optimal outcomes.
  • Engage with patients to motivate them in applying therapeutic strategies and coping mechanisms in their daily lives.
  • Collaborate with interdisciplinary teams within the clinic and provide referrals to specialized services as required.
Patient Population / Client Focus

Your primary focus will encompass a diverse clientele, including individuals experiencing relationship issues, couples facing communication barriers, and families managing conflicts. As part of a community health clinic, you will address a broad spectrum of mental health conditions, including anxiety, depression, trauma, and substance use disorders, ensuring that care is culturally sensitive and aligned with best practices in behavioral health.

Qualifications
  • A valid Licensed Marriage and Family Therapist (LMFT) credential.
  • A Masterโ€™s or Doctoral degree in Marriage and Family Therapy, Counseling, Social Work, Psychology, or a related field.
  • Knowledge and application of evidence-based practices for treating mental health and co-occurring disorders.
  • Strong interpersonal and communication skills to build rapport with clients and collaborate with team members.
Preferred Experience
  • Experience in addiction counseling to support clients facing substance use challenges.
  • Familiarity with teletherapy practices and tools for remote counseling delivery.
  • Previous work in a community health setting or with diverse patient populations.
Compensation and Benefits

In recognition of your skills and experience, Hackensack Mental Healthcare Center offers a competitive salary range of USD 70,000 to 90,000 annually, commensurate with qualifications. Our comprehensive benefits package includes:

  • Health, dental, and vision insurance for you and eligible dependents.
  • A 401(k) plan with company matching contributions to secure your financial future.
  • Paid time off, holiday pay, and an annual bonus plan to reward your dedication.
  • Mileage reimbursement for any travel related to client services.
  • Pay on demand for enhanced financial flexibility.
  • A new hire bonus to welcome you to our team.
  • li>Quarterly productivity bonuses, recognizing your contributions towards our organizational goals.
Career Growth Opportunities

At Hackensack Mental Healthcare Center, we believe in supporting your professional advancement. As a member of our team, you will have access to ongoing training and development opportunities designed to deepen your clinical skills and broaden your professional expertise. We encourage participation in workshops, conferences, and certifications related to mental health to foster both personal and professional growth.

Why Join Our Team

Becoming a Licensed Marriage and Family Therapist with Hackensack Mental Healthcare Center means being a vital part of a mission-driven organization dedicated to enhancing the well-being of individuals and families in our community. You will work alongside passionate and skilled professionals who are committed to making a difference. Enjoy job security and the chance to contribute significantly to the mental health field, all while being part of a dynamic and supportive team.

Application Information

If you are ready to make a positive impact in the lives of others and grow professionally within a thriving community health clinic, we encourage you to apply. Please submit your CV and cover letter detailing your qualifications and interest in the role to begin your journey with us.