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Remote Healthcare Call Center Jobs in Springfield, IL

Humana

Care Coach - Springfield, IL

Springfield, IL · Remote

$53K - $72K/yr

Travel: While this is a remote position, occasional travel to Humana's offices for training or ... S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services ...

Humana

Care Coach - Springfield, IL

Springfield, IL · Remote

$53K - $72K/yr

Travel: While this is a remote position, occasional travel to Humana's offices for training or ... S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services ...

Humana

Care Coach - Springfield, IL

Springfield, IL · Remote

$53K - $72K/yr

Travel: While this is a remote position, occasional travel to Humana's offices for training or ... S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services ...

Puzzle Healthcare

Nurse Practitioner (NP)

Springfield, IL · Remote

$120K - $140K/yr

Puzzle Healthcare is a mission-driven, national post-acute care organization focused on protecting ... Comprehensive health benefits, paid time off, professional development, and remote charting ...

Talkiatry

Psychiatrist (Remote)

Springfield, IL · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... healthcare. Our culture Our clinical community includes 800+ psychiatrists and PMHNPs and 350 ...

Talkiatry

Psychiatrist (Remote)

Springfield, IL · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... healthcare. Our culture Our clinical community includes 800+ psychiatrists and PMHNPs and 350 ...

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All JobsHealthcare Call Center JobsRemote Healthcare Call Center JobsRemote Healthcare Call Center Jobs in Springfield, IL

Remote Healthcare Call Center information

See Springfield, IL salary details

$10

$17

$24

How much do remote healthcare call center jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote healthcare call center in Springfield, IL is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.80 per hour, depending on experience, location, and employer.

What is a remote healthcare call center job?

A remote healthcare call center job involves assisting patients, healthcare providers, or insurance companies over the phone or via online platforms from a remote location, usually your home. Responsibilities typically include answering questions about medical services, scheduling appointments, handling billing inquiries, and providing general support. Workers must have strong communication skills, a good understanding of healthcare processes, and the ability to navigate confidential information securely. Most employers provide training and require a reliable internet connection and a quiet workspace. This role is essential for ensuring patients receive timely assistance and information, even when they cannot visit a healthcare facility in person.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Call Center Representative, and why are they important?

To excel as a Remote Healthcare Call Center Representative, you need strong communication skills, basic medical knowledge, and a high school diploma or equivalent, with some employers preferring healthcare-related certifications. Familiarity with call center software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding active listening, empathy, patience, and problem-solving abilities help you effectively support patients and collaborate with healthcare teams. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a remote environment.

What are some common challenges faced in a remote healthcare call center role, and how can I prepare for them?

Working in a remote healthcare call center often involves handling high call volumes, managing sensitive patient information, and addressing complex medical inquiries. Common challenges include staying updated on healthcare regulations, maintaining clear communication without in-person cues, and managing stress from urgent or emotional calls. To prepare, familiarize yourself with HIPAA guidelines, practice strong organizational skills, and develop effective communication techniques to ensure a positive patient experience and compliance with industry standards.

What is the difference between Remote Healthcare Call Center vs Remote Medical Customer Service Representative?

AspectRemote Healthcare Call CenterRemote Medical Customer Service Representative
CredentialsBasic healthcare certifications often preferredCustomer service training, healthcare knowledge beneficial
Work EnvironmentCall centers, home offices, healthcare settingsHome offices, healthcare or insurance companies
Industry UsageHealthcare providers, insurance companies, hospitalsHealth insurance firms, medical device companies, healthcare providers
Job FocusHandling patient inquiries, appointment scheduling, insurance infoAssisting customers with billing, claims, product info

Both roles involve remote work in healthcare-related customer support, but the Remote Healthcare Call Center focuses more on patient care and healthcare services, while the Remote Medical Customer Service Representative emphasizes billing, claims, and product assistance. Understanding these differences helps job seekers find the best fit for their skills and interests.

What are popular job titles related to Remote Healthcare Call Center jobs in Springfield, IL? For Remote Healthcare Call Center jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Call Center jobs in Springfield, IL look for? The top searched job categories for Remote Healthcare Call Center jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Healthcare Call Center jobs? Cities near Springfield, IL with the most Remote Healthcare Call Center job openings:
Remote Healthcare Call Center jobs near you
Infographic showing various Remote Healthcare Call Center job openings in Springfield, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,491 per year, or $17.1 per hour.

Spanish Bilingual Remote Customer Service Representative

VIMO INC.

Springfield, IL • Remote

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities   

  • Inbound/Outbound Calls 

  • Deliver the highest level of customer service experience consistently 

  • Manage customer accounts and provide technical support 

  • Application Data Entry 

  • Online chat inquiries as assigned 

  • Interpret and follow defined procedures and policies 

  • Creative problem-solving skills 

  • Flexibility and adaptability to changing projects and updates  

  • Time and task management (multitasking and task prioritization) 

  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams  

  • Adhere to regulated guidelines for communications via all channels 

Qualifications  

  • Moderate to Advanced computer skills  

  • High level of comfort learning new technology 

  • High level of professionalism 

  • Excellent verbal and written communication skills 

  • Comfortable working from home 

  • Self-motivated and success-driven 

What We Offer  

  • Paid Training 

  • Full-Time, Seasonal role 

  • Performance and attendance-based incentives, in addition to the base pay 

  • The convenience of working from home 

  • Collaborative and supportive team environment   

  • 401K Match  

  • Individual Coverage HRA (ICHRA) 

  • Paid time off (PTO) 

Preferred Experience (not required)  

  • Previous experience in customer support or technical support role  

  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act  

  • Previous experience in a Call Center  

  • Familiarity with CRM systems and practices  

  • Spanish Bilingual, a plus

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