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Remote Health Insurance Customer Service Jobs in Racine, WI

Kasmo Global

Customer Service Support Level 3

Milwaukee, WI · Remote

$16.75 - $21.50/hr

... customer service. You are passionate about working with customers and team members to answer ... This is a remote position located within the United States near one of our Rockwell facilities ...

Globe Life American Income Division

Be Seen First

Remote Insurance Sales Associate

Milwaukee, WI · Remote

$50K - $120K/yr

... life and health supplemental insurance benefits to working-class families in the United States ... We are currently seeking a Remote Associate to join our team! Please note that we can only hire ...

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See Racine, WI salary details

$24.4K

$45.4K

$68.5K

How much do remote health insurance customer service jobs pay per year?

As of May 29, 2026, the average yearly pay for remote health insurance customer service in Racine, WI is $45,392.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $51,600.00 per year, depending on experience, location, and employer.

What is a Remote Health Insurance Customer Service job?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the key skills and qualifications needed to thrive in the Remote Health Insurance Customer Service position, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are typical daily responsibilities for someone in a Remote Health Insurance Customer Service role?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.
More about Remote Health Insurance Customer Service jobs
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Remote Health Insurance Customer Service jobs near you

Customer Service Support Level 3

Kasmo Global

Milwaukee, WI • Remote

$16.75 - $21.50/hr

Other

Posted 2 days ago

Job description

Duties:
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
At Rockwell Automation, we know that expanding human possibility requires connections. We do that every day with our customers as we bring the Connected Enterprise to life, but we don't stop there. We expand human possibilities in our communities - giving back, helping grow the next generation of STEM leaders and building relationships that last.
As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation.
What you do:

  • Work with partners to provide accelerated and valued outcomes.
  • Have a clear understanding of measurements which measure the customer experience.
  • Recognize customer needs and address them with urgency.
  • Determine alternative solutions to solve the problem.
  • Be a subject matter expert on business processes.
  • Identify trend and opportunities for root cause resolution, escalating through the proper channel.
  • Collaborate to develop best practices.
The Essentials - You Will Have:
  • High school diploma or GED
  • Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
  • Associate's degree
  • 2+ years related experience
  • Experience interpreting and responding to customer questions and requests.
  • Identifying the urgency of tasks and prioritize accordingly.
  • Working well in a team environment of collaboration.
  • Experience evaluating systems for positive end-to-end customer experience.
  • Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
  • Experience documenting customer issues in detail in technology and processes.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
This is a remote position located within the United States near one of our Rockwell facilities, preferably Milwaukee, WI or Cleveland, Ohio.
This role has non-traditional hours, working nights, weekends, and holidays.
Skills:
English (Speak, Read, Write)
Education:
***Education Requirements must remain consistant with the Global Job Catalog, please do not edit*** Technical school work (up to 1 year)

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