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Remote Health Insurance Customer Service Jobs in Minnesota

Integrityfex

Client Services Representative

Minneapolis, MN · Remote

$16.75 - $22.75/hr

Deliver professional customer service before and after enrollment. * Continue learning through ... Ability to obtain a Life & Health Insurance License. Compensation This is a **1099 independent ...

New

Blu Dot

Customer Service Specialist

Minneapolis, MN · On-site +1

$17.75 - $23.50/hr

Customer Service Specialist REPORTS TO: Customer Service Manager JOB CLASSIFICATION: Salary/Non ... full-time remote work available) *Everyone's welcome to our party! Blu Dot always welcomes ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Cigna

$15.50 - $21/hr

The Call Center Customer Service Representative represents the company, and our people make all the ... behavioral health programs. We also offer 401(k), company paid life insurance, tuition ...

The Misch Group

Personal Lines CSR

Alexandria, MN · Remote

Description This is a remote role in Minnesota but the right candidate will need to travel to ... We are an independent insurance agency specializing in a broad range of insurance products in ...

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Remote Health Insurance Customer Service information

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Minnesota?

For Remote Health Insurance Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Health Insurance Customer Service jobs in Minnesota look for?

The top searched job categories for Remote Health Insurance Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Health Insurance Customer Service jobs?

Cities in Minnesota with the most Remote Health Insurance Customer Service job openings:

Remote Health Insurance Customer Service jobs near you
Infographic showing various Remote Health Insurance Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Agent

STRATACOR Enterprise, LLC

Minneapolis, MN • On-site, Remote

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time.
GENERAL SUMMARY
This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination). A Customer Service Agent (CSA) is responsible for providing customer service via the telephone, while successfully managing a large volume of inbound calls related to dental insurance. This includes following communication scripts, handling different topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team.
The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers.
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from the team member's home residence in Minnesota.
All Team Members are required to adhere to Stratacor's Remote Work Policy.
ESSENTIAL FUNCTIONS
  1. Manage incoming calls and customer service inquiries using telephonic and computer software systems
  2. Identify and assess customers' needs to achieve satisfaction
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods and tools
  5. Meet personal and customer service team call handling targets
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  7. Ensure thorough call documentation
  8. Follow communication procedures, guidelines and policies
  9. Go the extra mile to engage customers
  10. Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly
  11. Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  1. High level of dedication, enthusiasm and motivation
  2. Ability to listen and communicate effectively
  3. Customer orientation and ability to adapt/respond to different types of customers
  4. Ability to multitask (type, talk and navigate computer systems), prioritize, and manage time effectively
  5. Ability to maintain composure in high-pressure situations
  6. An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems
  7. Ability to navigate a computer and software systems efficiently
  8. Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm upon hire
  9. Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs; typically 10:30am to 7:00pm.

REQUIRED EDUCATION AND EXPERIENCE
Required Qualifications:
  1. High School Diploma or GED
  2. Exceptional verbal and written communication skills
  3. Experience interacting with customers
  4. Excellent problem-solving skills
  5. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
  6. Experience with technology, software applications, phone systems and products (i.e. Microsoft Office suite of products)

Preferred Qualifications:
  1. Bachelor's degree; or equivalent combination of education and experience
  2. Call center experience
  3. Strong understanding of company products, policies and services

WORK ENVIRONMENT/PHYSICAL DEMANDS
  1. Travel Requirements: N/A
  2. Weight Lifting Requirements: 10 lbs.
  3. Extended periods of sitting at a workstation
  4. Telecommutin Requirements:
    • Required to have a dedicated work area established that provides information privacy
    • Ability to keep all company sensitive information secure
    • Must have reliable direct high-speed internet connection

RELATIONSHIPS
  1. Reports To: Customer Service (CS) Supervisor
  2. Directly Manages: N/A
  3. Internal Relationships: Functional Areas
  4. External Relationships: Provider, Broker, Group Administrator and Members

BENEFITS AND COMPENSATION
Benefits for this position include medical, dental, vision, and life insurance; disability coverage; flexible spending plans; a 401(k) plan; Paid Time Off (PTO); and Holidays and days of remembrance. Visit https://www.deltadentalmn.org/employee-benefit-packages for more information.
The starting hourly rate for this position is $20.00. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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