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Remote Global Managed Services Jobs (NOW HIRING)

TekGarden

Managed Services Engineer

Candler, NC · On-site +1

\n \n \n Managed Services Engineer We are seeking a Managed Services Engineer to join a well ... Ensure remote resolution if at all possible. Be intimately aware of, and effectively manage his or ...

Revvity

Global Sales Ops Lead

Sacramento, CA · Remote

$40 - $50/hr

Provide daily supervision, coaching, and performance management to 3-5 remote Global Sales Operations Representatives * Monitor daily team activities, response times, and service quality to ensure ...

Revvity

Global Sales Ops Lead

San Diego, CA · Remote

$40 - $50/hr

Provide daily supervision, coaching, and performance management to 3-5 remote Global Sales Operations Representatives * Monitor daily team activities, response times, and service quality to ensure ...

Pro Coffee Gear

Customer Success - Remote/Worldwide

Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at ... Manage client onboarding and equipment setup, coordinating installations with technical service ...

Envision Pharma Group

VP, Market Access

Excellence, People, Growth The opportunity As Vice President, Managed Services, you will lead Riparian's global Managed Services organisation, overseeing approximately 100 professionals delivering ...

SHI GmbH

Managed Services Engineer - Azure

Columbia, SC · Remote

$45.50 - $60.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... We've grown every year since, and today we're proud to be a $16 billion global provider of ...

SHI GmbH

Managed Services Engineer - Azure

Charleston, WV · Remote

$54.25 - $72.50/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... We've grown every year since, and today we're proud to be a $16 billion global provider of ...

SHI GmbH

Managed Services Engineer - Azure

Columbia, SC · Remote

$45.50 - $60.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... We've grown every year since, and today we're proud to be a $16 billion global provider of ...

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Remote Global Managed Services information

What is remote global managed services?

Remote Global Managed Services refer to outsourced IT or business support solutions provided by a third-party company from a remote location, often across different countries. These services can include IT support, network management, cybersecurity, cloud services, and more, all managed remotely to help businesses operate efficiently around the world. By leveraging these services, organizations can reduce costs, gain access to expert resources, and ensure around-the-clock support without the need for on-site staff. This model is particularly valuable for companies with international operations or dispersed teams. The remote aspect allows for flexible scaling and rapid response to issues regardless of location.

How does a remote global managed services professional typically collaborate with international teams to ensure seamless service delivery?

Professionals in Remote Global Managed Services frequently work across time zones and cultures, making effective communication and collaboration vital. They use a combination of collaboration tools, regular virtual meetings, and detailed documentation to align with teams worldwide. Adapting to different working styles and proactively addressing potential language or process barriers are common challenges. Successful professionals develop strong project management skills and cultural awareness to ensure consistent, high-quality service delivery to clients regardless of location.

What are the key skills and qualifications needed to thrive as a remote global managed services professional, and why are they important?

To thrive in Remote Global Managed Services, you need expertise in IT service management, a solid understanding of global support processes, and often a relevant degree or certifications like ITIL. Familiarity with remote monitoring tools, ticketing systems, and cloud platforms is typically required. Exceptional communication, cultural awareness, and problem-solving skills help you effectively support diverse clients across different time zones. These abilities ensure reliable, high-quality service delivery and client satisfaction in a complex, international environment.

What is the difference between Remote Global Managed Services vs Remote Network Engineer?

AspectRemote Global Managed ServicesRemote Network Engineer
CredentialsCertifications like CompTIA, Cisco, ITILNetworking certifications such as CCNA, CCNP, CompTIA Network+
Work EnvironmentManaged service providers, client sites, remote support teamsCorporate IT teams, client networks, remote troubleshooting
Industry UsageIT service providers, MSPs, global tech companiesTelecommunications, enterprise IT, network infrastructure
Search & Comparison IntentUnderstanding managed services roles, global supportNetwork infrastructure, troubleshooting, design roles

Remote Global Managed Services involve overseeing and supporting IT systems across multiple clients or locations, often within a managed service provider environment. Remote Network Engineers focus on designing, implementing, and troubleshooting network infrastructure within organizations. While both roles require networking knowledge and certifications, Managed Services emphasize ongoing support and management at a global scale, whereas Network Engineers concentrate on network setup and optimization.

More about Remote Global Managed Services jobs

What cities are hiring for Remote Global Managed Services jobs?

Cities with the most Remote Global Managed Services job openings:

What states have the most Remote Global Managed Services jobs?

States with the most job openings for Remote Global Managed Services jobs include:

What job categories do people searching Remote Global Managed Services jobs look for?

The top searched job categories for Remote Global Managed Services jobs are:

Remote Global Managed Services jobs near you
Infographic showing various Remote Global Managed Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Application Support & Managed Services Director

ReSource Pro

Atlanta, GA • Remote

$120K - $205K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

ReSource Pro rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

110th of 500 rated business services

Job description

Do you thrive on turning complex technology operations into predictable, measurable service? Are you energized by leading teams that keep mission-critical platforms and client experiences running smoothly?
Come Join ReSource Pro!
Your Role...
ReSource Pro is seeking a Director, Application Support & Managed Services to own end-to-end delivery, governance, and continuous improvement for application support, platform operations, and managed services. This leader ensures services run reliably, predictably, and measurably through strong ITSM processes, operational controls, SLA performance, and stakeholder transparency, while driving automation and modernization to improve resilience, reduce MTTR, and enhance customer outcomes. This role directs a multi-tier organization through 2-4 direct reports (service managers and technical leads), who in turn manage support engineers, platform analysts, and operations specialists.
We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All remote positions are based in the United States,
and candidates must reside within the U.S. to be eligible for consideration.
In this role, you will...
  • Own end-to-end delivery for application support, platform operations, and managed services - ensuring performance against contractual SLA, OLA, and KPI commitments
  • Direct L1/L2 support across business applications, insurance platforms, data platforms, and integrations, ensuring tight alignment with L3 engineering teams
  • Lead Major Incident Management, including rapid escalation, stakeholder communication, service restoration, and post-incident follow-through
  • Drive ITIL adherence across incident, problem, change, release, and knowledge management, including CAB participation and change control enforcement
  • Define, publish, and improve operational KPIs, and produce executive-ready reporting, dashboards, and QBR packs for clients and leadership
  • Drive automation and continuous improvement to reduce manual effort, ticket volume, and MTTR, and to promote proactive, self-healing operations
  • Lead and develop a multi-tier team of service managers, technical leads, support engineers, platform analysts, and operations specialists
  • Serve as the primary delivery interface to client and business stakeholders, providing transparent updates on performance, risk, and improvement roadmaps
What You Need to be Successful...
  • Bachelor's degree in Computer Science, Information Technology, Data Analytics, Statistics, Mathematics, Engineering, Business, or a related field
  • 12-18 years of progressive IT experience across application support, platform/technical operations, and service delivery
  • 6-9 years in service delivery/operations leadership within managed services, application support, or production operations, with clear accountability for outcomes
  • Demonstrated success managing global delivery models (onshore/offshore/nearshore), including coverage, on-call, cost/quality balance, and cross-time-zone stakeholders
  • ITSM Practitioner / ITIL certifications preferred; PMP, Prince2, Agile/Scrum, Azure, AWS, or ServiceNow certifications are an added advantage
  • Strong client-facing and executive-level communication skills, with the ability to lead through ambiguity and high-pressure production situations
  • Proven people leadership: coaching, performance management, talent development, and culture building
  • Preferred industry exposure: insurance, financial services, and/or enterprise SaaS environments with high availability and regulatory expectations
Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $120,948-$205,026 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
  • 100% paid employee health insurance available on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • Remote positions are Internet stipend-eligible
  • 401k with employer match, vested on Day 1
  • HSA/FSA available
  • Long Term and short-term disability employer-provided
  • Generous PTO plan with paid holidays + floating holidays
  • Development and growth opportunities
  • Comprehensive wellness program and prioritization of employee health
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
  1. Behavioral interview with Talent Acquisition
  2. Online talent assessment
  3. Hiring Manager interview
  4. Leadership panel interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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