Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
To thrive in a Remote Gig, strong self-motivation, excellent time management, and the ability to work independently are essential, while specific qualifications depend on the nature of each project (such as writing, design, programming, or customer service). Familiarity with collaboration tools like Slack, Zoom, and project management software such as Trello or Asana is often beneficial, and certain gigs may require certifications or proficiency in relevant platforms or software. Adaptability, clear communication, and proactive problem-solving are key soft skills that set top remote gig workers apart. These skills ensure productivity, professional reliability, and smooth collaboration in a flexible and often fast-paced remote work environment.
In a remote gig role, you can typically expect to work independently from your chosen location, often with flexible hours depending on project deadlines and client expectations. Communication and collaboration usually occur via digital tools such as email, chat platforms, or project management systems, rather than face-to-face or in-person meetings. Depending on the nature of the gig, you may work with a variety of clients or as part of a virtual team, and regular check-ins or updates are common to ensure alignment. This setup allows for a high degree of autonomy but also requires you to be proactive and responsive to maintain clear communication and deliver quality results.
A Remote Gig job is a short-term, freelance, or contract-based job that can be completed from anywhere with an internet connection. These gigs are typically project-based and may range from writing and graphic design to programming and customer support. Remote gig workers are usually independent contractors who have flexibility in choosing their projects and schedules.
The most popular types of Gig jobs in Puerto Rico are:
For Remote Gig jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Remote Gig jobs in Puerto Rico are:
Cities in Puerto Rico with the most Remote Gig job openings:
$16 - $21.75/hr
Full-time
Posted 7 days ago
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 71 rated call and contact centers
Work Location: Remote-NearShore
Job Type: Full-time
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
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