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Remote Genesys Ivr Developer Jobs in Raleigh, NC

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Remote Genesys Ivr Developer information

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$19

$55

$74

How much do remote genesys ivr developer jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote genesys ivr developer in Raleigh, NC is $55.65, according to ZipRecruiter salary data. Most workers in this role earn between $49.76 and $64.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Genesys IVR Developer, and why are they important?

To thrive as a Remote Genesys IVR Developer, you need expertise in IVR design, call flow development, and proficiency with programming languages such as Java or C#, often supported by a degree in computer science or related field. Familiarity with Genesys platforms (such as Genesys Composer and Genesys Voice Platform), experience with APIs, and relevant certifications like Genesys Certified Professional are typically required. Strong problem-solving skills, attention to detail, and effective remote communication set standout candidates apart. These abilities ensure the delivery of robust, scalable IVR solutions that enhance customer experience and meet business requirements in a distributed work environment.

What are some common challenges faced by Remote Genesys IVR Developers, and how can they be addressed?

Remote Genesys IVR Developers often face challenges related to communication and collaboration, as they work with geographically dispersed teams to develop and maintain complex IVR solutions. Coordinating with stakeholders, such as business analysts and QA testers, can be more demanding without in-person meetings. To address these challenges, it's important to establish clear communication channels, utilize project management tools, and participate actively in regular virtual meetings. Additionally, staying updated with Genesys platform updates and best practices is key to ensuring robust, scalable solutions and ongoing professional development.

What is a Remote Genesys IVR Developer?

A Remote Genesys IVR Developer is a software professional who specializes in designing, developing, and maintaining Interactive Voice Response (IVR) systems using the Genesys platform, while working remotely. They create automated phone systems that handle customer interactions, route calls, and provide information without the need for a live agent. Their work typically involves programming call flows, integrating with databases and APIs, and troubleshooting IVR solutions to enhance customer experience. They collaborate with teams virtually and ensure the IVR systems are efficient, scalable, and meet business requirements.

What is the difference between Remote Genesys Ivr Developer vs Remote Avaya Ivr Developer?

AspectRemote Genesys Ivr DeveloperRemote Avaya Ivr Developer
Required CertificationsGenesys certifications, IVR development skillsAvaya certifications, IVR development skills
Work EnvironmentRemote, contact center solutionsRemote, contact center solutions
Industry UsageUsed in customer service centers, telecomUsed in customer service centers, telecom

Both Remote Genesys Ivr Developers and Remote Avaya Ivr Developers work in contact center environments, focusing on IVR system development. The main difference lies in the platform expertise: Genesys vs Avaya. Candidates should have relevant certifications and experience with the specific platform used by their employer.

What are popular job titles related to Remote Genesys Ivr Developer jobs in Raleigh, NC? For Remote Genesys Ivr Developer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Genesys Ivr Developer jobs in Raleigh, NC look for? The top searched job categories for Remote Genesys Ivr Developer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Genesys Ivr Developer jobs? Cities near Raleigh, NC with the most Remote Genesys Ivr Developer job openings:
Remote Genesys Ivr Developer jobs near you

Senior Software Engineer - Call Routing Product

EnrollHere

Raleigh, NC • On-site, Remote

$119.10K - $157K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

We are seeking a Senior Software Engineer to lead the design, development, and optimization of our call routing platform. You will play a critical role in building scalable, reliable, and intelligent telephony solutions that enable seamless customer experiences.

The ideal candidate will have deep expertise in VoIP/CCaaS technologies, distributed systems, and cloud-based application development, along with a strong understanding of real-time communications and call routing logic.

Responsibilities

Product Development & Architecture

  • Design and implement high-performance call routing algorithms and services.
  • Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
  • Collaborate with product management to translate business requirements into technical solutions.
  • Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
  • Implement automated testing strategies for telephony flows and routing logic.
  • Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
  • Conduct performance benchmarking and capacity planning.
  • Mentor junior engineers and contribute to code reviews.
  • Work closely with DevOps and QA teams to ensure smooth deployments and operations.
  • Participate in on-call rotations for production support as needed

Requirements

  • 5+ years of software engineering experience, with at least 2 years in real-time communications or telephony.
  • Strong proficiency in programming languages such as Go and Python.
  • Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Genesys, Bandwidth, Twilio, Telnyx, Asterisk, etc.).
  • Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture.
  • Solid understanding of distributed systems, networking, and performance optimization.
  • Strong problem-solving and debugging skills.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

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