Software Engineer- AWS Connect | Durham, North Carolina, United States Software Engineer - AWS Connect (100% Remote) Durham, NC | 6+ Month Contract (Potential to Extend/Convert) About the Role: Join a pioneering healthcare technology team as an AWS Connect Developer/Engineer. In this fully remote role, you'll lead the design and development of enterprise-scale solutions on AWS, focusing on Amazon Connect integrations. You'll drive the evolution of our contact center platforms, collaborating with cross-functional teams to deliver innovative and high-impact solutions. This opportunity offers exposure to cutting-edge cloud technology, a strong DevOps culture, and the chance to shape the future of healthcare customer experiences. Responsibilities: - Lead technical design, planning, and delivery of back-end services and UI components - Architect and implement Amazon Connect features, including configuration of queues, agents, routing, schedules, and workflows - Develop and maintain complex RESTful APIs and microservices using Java or NodeJS - Integrate third-party and internal APIs, supporting AI-driven voice and chat capabilities - Document and present technical decisions to stakeholders, providing architectural guidance to the team - Build prototypes and reusable microservice components for scalable solutions - Conduct code/design reviews, ensuring best practices and high-quality standards - Create, automate, and execute functional/system integration tests - Foster a DevOps environment with CI/CD, automated testing, and streamlined deployments - Mentor, train, and support developers in solving technical challenges - Collaborate in an Agile/SCRUM setting with cross-functional teams to deliver user-friendly software Required Skills and Experience: - 10+ years as a Software Engineer, Architect, or Technical Lead - Proven expertise in AWS Connect engineering: queues, agents, routing, schedules, user creation, workflow maintenance, operational availability - Strong experience with Java or NodeJS for enterprise application development - Hands-on experience architecting and deploying large-scale cloud solutions (AWS preferred) - In-depth experience with Amazon Connect: contact flows, Lex Chatbots, CCP, client streams - API and third-party platform integration skills, including REST and SOAP - Experience with microservices, containerization, and automation (Docker, Kubernetes, OpenShift) - Proficiency with NoSQL databases (DynamoDB) and CI/CD tools - Strong analytical, communication, and teamwork skills - Bachelor's degree in Computer Science or equivalent Preferred Skills: - Experience with Python and NodeJS - Familiarity with Cyara Designer - Front-end skills: Angular, HTML5, CSS3, JavaScript - Hands-on with AWS Lambda, SQS, EC2, ECS, Terraform Benefits: - 100% remote - work from anywhere in the U.S. - Opportunity to extend or convert to full-time - Exposure to innovative healthcare technology projects - Collaborative, Agile work environment - Career advancement through mentorship and technical leadership How to Apply: Ready to make a direct impact on healthcare technology? Submit your resume today for immediate consideration.