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Remote Gaming Customer Support Jobs in Raleigh, NC

InsuraTec

Sales Representative (Remote)

Cary, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Wendell, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Carrboro, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Durham, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Raleigh, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Clayton, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Garner, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Apex, NC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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All JobsGaming Customer Support JobsRemote Gaming Customer Support JobsRemote Gaming Customer Support Jobs in Raleigh, NC

Remote Gaming Customer Support information

See Raleigh, NC salary details

$10

$22

$55

How much do remote gaming customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote gaming customer support in Raleigh, NC is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $25.72 per hour, depending on experience, location, and employer.

What is remote gaming customer support?

Remote gaming customer support refers to professionals who assist players of video games or online gaming platforms with issues, questions, or technical problems, all while working from a remote location. Their duties may include troubleshooting game bugs, helping with account issues, answering gameplay questions, and providing guidance on in-game purchases. They typically communicate with customers via live chat, email, or phone, and are expected to have strong knowledge of the games and platforms they support. Working remotely allows these support agents to assist gamers from anywhere, often across different time zones. This role helps gaming companies maintain positive player experiences and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a remote gaming customer support representative?

To thrive as a Remote Gaming Customer Support representative, you need strong problem-solving abilities, excellent written and verbal communication skills, and a thorough understanding of gaming platforms or products. Familiarity with customer support ticketing systems (like Zendesk or Freshdesk), live chat tools, and basic troubleshooting protocols is typically required. Outstanding patience, empathy, and the ability to remain calm under pressure help you build rapport and resolve customer issues effectively. These skills ensure players receive timely, accurate assistance, fostering positive user experiences and customer loyalty.

What are some typical challenges faced by remote gaming customer support representatives, and how can they be managed effectively?

Remote Gaming Customer Support representatives often encounter challenges such as handling high volumes of support requests during peak times, addressing technical issues across multiple gaming platforms, and maintaining clear communication despite language or cultural differences. To manage these effectively, it's important to stay organized, make use of comprehensive knowledge bases, and communicate professionally and empathetically with players. Regular training and collaboration with technical teams can also help resolve complex issues more efficiently and keep you updated on new game features or policies.

What is the difference between Remote Gaming Customer Support vs Remote Casino Dealer?

AspectRemote Gaming Customer SupportRemote Casino Dealer
CredentialsCustomer service experience, basic gaming knowledgeGaming certifications, dealer training
Work EnvironmentHome office, online chat, email, phoneHome setup, live video streaming
Employer & IndustryOnline gaming companies, casinosOnline casinos, live dealer platforms
Common Search & ComparisonCustomer support roles in gamingDealer roles in online gaming

Remote Gaming Customer Support and Remote Casino Dealer roles both operate within the online gaming industry but differ in responsibilities and required skills. Customer support focuses on assisting players via chat, email, or phone, while dealers manage live gaming sessions. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are the most commonly searched types of Gaming Customer Support jobs in Raleigh, NC?

The most popular types of Gaming Customer Support jobs in Raleigh, NC are:

What are popular job titles related to Remote Gaming Customer Support jobs in Raleigh, NC?

For Remote Gaming Customer Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Gaming Customer Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Gaming Customer Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Gaming Customer Support jobs?

Cities near Raleigh, NC with the most Remote Gaming Customer Support job openings:

Remote Gaming Customer Support jobs near you
Infographic showing various Remote Gaming Customer Support job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $46,851 per year, or $22.5 per hour.

Remote Support Service Specialist

Holly Springs, NC • On-site, Remote

Thrive Communities
Real Estate • 51 - 200 employees
Learn more about Thrive Communitiesexternal

$28 - $35/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

Feel Seen At Thrive !!
One Of Our major objective at Thrive Communities LLC is to be the most trusted property management partner by delivering exceptional results for our client and enhancing the quality of life for our residents.
Our Motto is : Great Service, Great Workers. We are committed to doing what is right and our sense of responsibility and cooperation build communities where residents feel at home and coworkers are inspired to develop their intellectual ability to attend to customers better and give a premium service.
As we grow further, we are actively looking to add a Remote Support Services Specialist to our growing support staff. This Role at Thrive community LLC will provide you with the opportunity to make a meaningful difference in supporting residents, property teams and internal operations whilst helping deliver a great service experience Thrive is famously Known for.
Job Position Summary.
The Remote Support Services Specialist is the first point of contact for residents, prospective residents, vendors, property teams and internal departments. This position provides professional support, organizes service requests, maintains accurate records, and assists with daily operating duties.
The right candidate is very orgnized, comfortable with multi tasking, customer service and customer Relations, must be able to work independeltly in a remote enviiroment.
Main responsibilities Include:
  • Resident & Client Services
  • Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries.
  • Provide timely and Professional solutions based service
  • Assist with service inquiries, account questions, scheduling, general needs
  • Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling.
  • Coordinating Services
  • Coordinates and tracks service requests from start to finish.
  • Schedule appointments, update residents and property teams.
  • Ensure timely follow up by liaising with internal departments and service suppliers;
  • Keep track of service history and open requests.
  • Support business processes that enhance service delivery and resident satisfaction.

Administrative Support:
  • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
  • Data entry, records management and administrative support.
  • Report and record keeping for support activities.
  • Comply with Company policies, practices and data privacy standards.
  • Together we work
  • Work with property management teams and other internal departments.
  • Participate in team meetings, training and professional development opportunities.
  • Identify process improvement and service quality possibilities.
  • Help build a good, collaborative and service culture in the workplace.

Required Qualifications:
  • GED or high school diploma or equivalent.
  • Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.• Strong organizational and multi-tasking skills.
  • Attention to detail and a devotion to accuracy.
  • Experience with Microsoft Office Suite, Google Workspace and web based business applications.
  • A good high speed internet connection and a dedicated work area.
  • Independent, self-starting, and able to connect with a distant team.
  • Preferred Qualifications A. A. or B. A.
  • Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses.
  • Experience using CRM, ticketing, property management or customer service software.
  • Experience working with remote/distributed teams.• Excellent dispute resolution and problem solving skills.

What is success?
  • Successful Support Services Specialists are always:
  • Provide great resident and client experience.
  • Keep records accurate and clean.
  • Troubleshoot difficulties proactively and efficiently.
  • Deliver on productivity, quality and service objectives.
  • Operational excellence and team support goals.
  • Advantages - At Thrive Community, we are dedicated to the healthy growth and overall well-being of our associates.

Benefits at Thrive Community LLC:
  • Salary: Competitive.
  • Home office setting and flexible working
  • Medical, Dental & Vision Insurance 401(k) business match retirement plan.
  • Vacations & Time Off
  • EAP, Employee Assistance Program Professional Development Reimbursement
  • Opportunities for training and career advancement at all times.
  • Staff health & wellness services
  • Collaborative and inclusive work environment to Grow.

Why Join Thrive Community Team.
Our Thrive principles are easy. The Right Thing. Do work you can be proud of. Be a great place to work.
We have a proud history of providing a place where individuals can develop great professions, construct healthy communities and make a difference every day.
If you are a people person, enjoy helping others, solving problems, and giving outstanding service as a team player, we want to hear from you.
Equal Opportunity Employer.
Thrive Communities is an Equal Opportunity Employer. We work to create a diverse, inclusive and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information or veteran status in accordance with applicable laws.

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