Remote Fuel Operations Manager Jobs in Washington

Operations Manager
 Office of Medicare Hearings and Appeals (OMHA). / HHS
REMOTE

How a Operations Manager will Make an Impact:

• Provide technical guidance for directing and monitoring information systems operations.?
• Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE’s network infrastructure.?
• Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.?
• Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.?
• Responsible for managing and setting priorities for the Network Management Operations team.?
• Provide support to ECAPE end users, operations personnel, and strategic program management.
• Ensure effective monitoring and response to hardware, software, and network problems.
• Coordinate and manage the routine testing and analysis of all elements of the network facilities.
• Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
• Responsible for all SLAs and performance monitoring, reporting, and process improvements

Strategic Leadership and Operations Oversight 

• Provide overall leadership and direction for the Help Desk, Hosting, and Security operations, ensuring alignment with organizational goals, service-level agreements (SLAs), and compliance requirements. 
• Develop, implement, and monitor operational strategies, policies, and standard operating procedures (SOPs) that improve efficiency, reliability, and customer satisfaction. 

Help Desk Management 

• Supervise Tier 1–3 Help Desk teams, ensuring timely and effective resolution of incidents, service requests, and escalations. 
• Maintain and monitor SLA compliance, response times, and customer satisfaction metrics 
• Implement automation and knowledge base enhancements to streamline common requests and reduce ticket volume. 

Hosting Operations Management 

• Oversee hosting environments ensuring system availability, scalability, and performance. 
• Coordinate with infrastructure and application teams to support deployments, maintenance, and disaster recovery readiness. 
• Partner with Security and Compliance teams to maintain strong cybersecurity posture, including vulnerability management, patch compliance, and access control. 
• Ensure adherence to security frameworks (e.g., FISMA, FedRAMP, etc) 
• Deliver security operational reports to ensure insider and external threats are mitigated. 

Required Education:

• Bachelor’s degree in a related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

Required Experience:

• Experience: 7+ years of related experience in IT Operations of which at least 4 years include people management
• 5+ years experience with managing SLAs and performance monitoring
• Experience: 7+ years of related experience in IT Operations of which at least 4 years include people management

Required Technical Skills:

• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).?

Preferred Skills:

• Relevant certifications such as ITIL v4 OR v4, CCNA, CCNP or CCIE.
• Be proficient in project management and have knowledge of security and compliance issues.?
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

System One is a leading provider of specialized, highly technical services and solutions to critical infrastructure, technology, life sciences, and government sectors. We partner with large private and public organizations who trust us to execute their complex, mission-critical initiatives through our outsourced services and workforce solutions.