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Remote First Call Resolution Jobs in Santa Clara, CA

... first-of-a-kind used nuclear fuel (UNF) recycling facility. This individual will own the ... Define Human System Interface (HIS) requirements for control rooms, local control stations, remote ...

... first-of-a-kind used nuclear fuel (UNF) recycling facility. This individual will own the ... Define Human System Interface (HIS) requirements for control rooms, local control stations, remote ...

Service Scheduler

Palo Alto, CA · Remote

$65K - $80K/yr

Our engineers helped bring laser products to market just a few years after lasers were first ... Problem Resolution: Proactively handle any scheduling issues, delays, or service conflicts and ...

Engineering Manager

Foster City, CA · Remote

$130K - $155K/yr

Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and ... Streamline technical workflows to reduce back-and-forth and improve time-to-resolution ...

Closer - REI

San Jose, CA · Remote

$90K - $300K/yr (+ commission)

Some are exploring their first investment property, while others are looking to scale existing ... Remote Compensation Range: $90K - $300K

Intelligence Analyst

Mountain View, CA · On-site +1

$70K - $80K/yr

Provide first-line traveller assistance and support issue resolution. * Assist with coordination of ... and remote working. * Control Risks offers a competitively positioned compensation and benefits ...

... first voice guiding patients and caregivers through an unfamiliar but life-changing program. You ... Exceptional interpersonal skills including conflict resolution and de-escalation techniques

Group Account Manager

Sunnyvale, CA · Remote

$163K - $261K/yr

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Exceptional communication skills and a relationship first mindset. Must be comfortable ...

This is not a remote role; you will be required to work in the territory listed on the job posting ... Problem Resolution: Resolve customer concerns, ensuring a positive experience. * Meaningful Impact:

This is not a remote role; you will be required to work in the territory listed on the job posting ... Problem Resolution: Resolve customer concerns, ensuring a positive experience. * Meaningful Impact:

Showing results 41-60

Remote First Call Resolution information

See Santa Clara, CA salary details

$15

$33

$65

How much do remote first call resolution jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote first call resolution in Santa Clara, CA is $33.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $42.36 per hour, depending on experience, location, and employer.

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

What are the most commonly searched types of First Call Resolution jobs in Santa Clara, CA?

The most popular types of First Call Resolution jobs in Santa Clara, CA are:

Remote Licensed Professional Clinical Counselor (LPCC) at Greenleaf Psychotherapy LLC

Greenleaf Psychotherapy LLC

Sunnyvale, CA • On-site, Remote

$120K - $140K/yr

Full-time

Medical, Dental, Life, PTO

Posted 4 days ago


Key responsibilities

  • Develop individualized therapy plans tailored to each client's needs and conduct assessments to inform treatment strategies.

  • Deliver evidence-based therapeutic practices to clients through various techniques such as CBT, DBT, psychodynamic therapy, and solution-focused brief therapy.

  • Maintain accurate clinical records in compliance with legal and ethical standards.


Job description

Position Overview

Greenleaf Psychotherapy LLC is seeking passionate and licensed professionals to join our team as Licensed Professional Clinical Counselors (LPCC). This full-time position is a primarily remote role that combines the flexibility of telehealth with the fulfilling experience of face-to-face interactions, allowing counselors to provide vital support to those in need from the comfort of their own homes while also engaging with local clients.

About the Organization

Greenleaf Psychotherapy LLC is a clinician-founded private practice dedicated to enhancing the quality of life for our clients through compassionate and effective mental health care. With a mission centered around integrity, accessibility, and providing quality care, we prioritize creating an environment that fosters trust and growth. Our diverse team emphasizes the importance of both professional collaboration and personal development, aiming to help individuals navigate their mental health challenges while building successful lives.

Work Environment

This position offers a unique combination of an outpatient focus with the flexibility of remote work. Our counselors can conduct sessions via telehealth platforms or in our physical office located in Sunnyvale, California. We value work-life harmony by allowing counselors to tailor their schedules within our operational hours of 7 AM to 10 PM, seven days a week. This approach ensures that you have the flexibility to maintain your personal well-being while also meeting the needs of our varied clientele.

Key Responsibilities

As a Licensed Professional Clinical Counselor at Greenleaf Psychotherapy LLC, you will:

  • Develop individualized therapy plans tailored to each client's unique needs, conducting thorough assessments to inform treatment strategies.
  • Deliver evidence-based therapeutic practices to a diverse client base, including individuals, families, and couples, fostering a safe and supportive environment.
  • Employ a wide range of therapeutic techniques, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), psychodynamic therapy, and solution-focused brief therapy.
  • Collaborate effectively with multidisciplinary teams, contributing insights and sharing knowledge to enhance comprehensive client care.
  • Maintain meticulous and accurate clinical records in compliance with legal and ethical standards to ensure the highest quality of care.
  • Engage in continuous professional development, participating in workshops and training sessions to stay current with advancements in mental health practices and research.
Patient Population / Client Focus

Our client population encompasses a diverse array of individuals dealing with varying mental health challenges, including anxiety, depression, trauma, relationship issues, and substance misuse. Counselors at Greenleaf Psychotherapy LLC focus on addressing the specific circumstances and needs of each client, aligning therapy approaches accordingly to promote positive outcomes and personal growth.

Qualifications

To be considered for this rewarding role, candidates must possess:

  • A Master’s or Doctoral degree in Counseling, Psychology, or a related field.
  • Active and unrestricted licensure as a Licensed Professional Clinical Counselor (LPCC) in California.
  • A minimum of two years of documented counseling experience, preferably in a clinical setting.
  • A strong comprehension of legal and ethical standards relevant to practice.
  • Exceptional interpersonal and communication skills to build rapport with clients from various backgrounds.
  • Demonstrated ability to work collaboratively within a healthcare team.
  • Proficiency with electronic medical record (EMR) software and relevant technologies that facilitate effective client management.
Preferred Experience

While not mandatory, candidates will have an advantage if they have specialized experience in:

  • Family therapy, couples therapy, trauma-informed care, or substance abuse counseling.
Compensation and Benefits

This role offers a competitive salary range of $120,000 to $140,000 annually. Additionally, we provide:

  • Annual pay increases and performance-based bonus opportunities.
  • Paid orientation, monthly professional development, and generous paid time off (PTO).
  • Flexible scheduling that promotes work-life balance.
  • No required call and No Show Protection to alleviate unnecessary stress.
  • Support in establishing a full clinical caseload typically within the first 90 days (credentialing costs covered by the organization).
  • Comprehensive healthcare options, including dental, disability, life, and liability insurance.
Career Growth Opportunities

Greenleaf Psychotherapy LLC is committed to fostering professional growth and advancement within our ranks. Counselors will have the opportunity to develop their skills through specialized training and mentorship programs, equipping them for potential leadership roles or specialized areas of practice.

Why Join Our Team

Joining Greenleaf Psychotherapy LLC means becoming part of a compassionate and driven community dedicated to improving mental health and well-being. We empower our counselors not just to perform their roles but to thrive personally and professionally by instilling a culture of support and continuous learning. As a member of our team, you will have the opportunity to make a meaningful impact on clients' lives while receiving the support and resources needed for your own development.

Application Information

If you are ready to contribute to a community that prioritizes quality mental health care and are eager to work in a supportive and flexible environment, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and vision for your role at Greenleaf Psychotherapy LLC to our hiring team. We look forward to welcoming new talent that aligns with our mission and values.