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Remote First Call Resolution Jobs in Santa Clara, CA

Noblesoft Technologies

Program Manager

San Jose, CA · Remote

Program Manager Remote: Yes Core responsibilities include: * Request Intake & Triage: * Act as the ... Coordination & Issue Resolution: * Serve as the first point of contact for cross-functional ...

Sully.ai

SDR

Santa Clara, CA · On-site +1

Phone first execution: focused call blocks, targeted emails, daily enterprise account research, and ... Remote

Brooks Automation

Software Engineer

Fremont, CA · On-site +1

$98K - $133K/yr

Provides resolution to various problems of moderately complex scope. Exercises judgment in the use ... Work arrangements may include a mix of in-office and remote work, depending on the nature of the ...

Oklo

Human Factors Engineer

Santa Clara, CA · On-site +1

... first-of-a-kind used nuclear fuel (UNF) recycling facility. This individual will own the ... Define Human System Interface (HIS) requirements for control rooms, local control stations, remote ...

Curvion Blue

Closer - REI

San Jose, CA · Remote

$90K - $300K/yr

Some are exploring their first investment property, while others are looking to scale existing ... Remote Compensation Range: $90K - $300K

Insight M

General Opportunity

Sunnyvale, CA · Remote

First on our list: spotting hard-to-monitor emissions of methane, a potent greenhouse gas that ... remote positions in perpetuity. (We love it when kids make a cameo in a video call.) Insight M is ...

QuinStreet

Engineering Manager

Foster City, CA · Remote

$130K - $155K/yr

Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and ... Streamline technical workflows to reduce back-and-forth and improve time-to-resolution ...

ABB

Group Account Manager

Sunnyvale, CA · Remote

$163K - $261K/yr

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Exceptional communication skills and a relationship first mindset. Must be comfortable ...

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All JobsFirst Call Resolution JobsRemote First Call Resolution JobsRemote First Call Resolution Jobs in Santa Clara, CA

Remote First Call Resolution information

See Santa Clara, CA salary details

$15

$33

$65

How much do remote first call resolution jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote first call resolution in Santa Clara, CA is $33.73, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $42.36 per hour, depending on experience, location, and employer.

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

What are the most commonly searched types of First Call Resolution jobs in Santa Clara, CA? The most popular types of First Call Resolution jobs in Santa Clara, CA are:
Remote First Call Resolution jobs near you

Program Manager

Noblesoft Technologies

San Jose, CA • Remote

Contractor

Re-posted 28 days ago

Job description

Program Manager
Remote: Yes
Core responsibilities include:
  • Request Intake & Triage:
    • Act as the central point of contact for all incoming NPI capacity requests from various engineering teams.
    • Manage, prioritize, and triage the request queue.
  • Demand & Forecast Management:
    • Create, update, and manage all NPI-related demand entries within the 'Horizon' planning tool.
    • Ensure all entries are accurate and up-to-date to maintain high forecast accuracy.
  • Reservation Lifecycle Management:
    • Create, modify, and track all 'Extended Reservations' (ExRs) required for NPI development and testing.
    • Manage the process inputs required for ExR generation (e.g., from the 'OCCP' tool).
  • Coordination & Issue Resolution:
    • Serve as the first point of contact for cross-functional partners to debug and resolve common ExR fulfillment issues.
    • Investigate and resolve standard operational problems.
  • Escalation Management:
    • Identify and escalate complex, systemic, or non-standard issues to the internal FTE TPM lead for resolution.

Key Deliverables & Outcomes
The success of this engagement will be measured by the following outcomes:
  • Accurate Data: All NPI demand entries in the Horizon tool are accurately maintained.
  • Timely Fulfillment: All incoming capacity and ExR requests are processed, modified, or triaged within the defined service-level agreement (SLA).
  • Operational Excellence: All tasks are performed consistently according to documented processes.
  • Clear Triage: All fulfillment issues are either resolved directly or escalated appropriately to the correct internal owner.

Required Qualifications
We require a candidate with the following skills:
  • Proven experience in program or project management, ideally in a technical, engineering, or supply chain environment.
  • Exceptional organizational skills and high attention to detail.
  • Demonstrated ability to execute highly repeatable, process-driven tasks with accuracy and consistency.
  • Strong communication and coordination skills for managing multiple cross-functional stakeholders.
  • Experience with capacity planning, resource management, or ticketing/planning tools is highly preferred.