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Remote Field Service Engineer Jobs in Boston, MA

Genetec

Field Engineer

Boston, MA · Remote

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Flock

Field Deployment Specialist

Boston, MA · Remote

$60K - $80K/yr

Complete detailed installation documentation, service records, site photographs, and technical ... An FAA Part 107 Remote Pilot Certificate, or willingness to obtain certification within 45 days of ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ... field service What you'll bring to the role * 2-5 years of experience in technical support ...

EBI Consulting

Field Engineer

Boston, MA · On-site +1

$85K - $100K/yr

... of services we provide across the entire building and asset lifecycle. We take the time to ... Position Summary EBI Consulting looks to immediately hire a Field Engineer to join our Agency Due ...

Toyo Tire Corporation

Tire Field Engineer

Boston, MA · On-site +1

$90K - $100K/yr

The Tire Field Engineer is responsible for coordinating and managing field activities related to ... Use technology for business research to develop new products and services * Specify market ...

Zinier

Solution Architect, US (Remote)

Boston, MA · Remote

$64.50 - $85/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Experience in Field Service Management is a must, particularly in defining system specifications ...

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All JobsField Service Engineer JobsRemote Field Service Engineer JobsRemote Field Service Engineer Jobs in Boston, MA

Remote Field Service Engineer information

See Boston, MA salary details

$39.7K

$77.4K

$114.6K

How much do remote field service engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote field service engineer in Boston, MA is $77,374.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $91,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Field Service Engineer vs Field Service Technician?

AspectRemote Field Service EngineerField Service Technician
CredentialsTechnical certifications, engineering backgroundTechnical certifications, vocational training
Work EnvironmentRemote troubleshooting, on-site visits, remote supportOn-site service, installation, maintenance
Industry UsageTechnology, telecommunications, industrial equipmentAppliances, HVAC, machinery

The Remote Field Service Engineer typically handles remote diagnostics and support, often with some on-site visits, focusing on complex systems. Field Service Technicians usually perform on-site repairs and maintenance of equipment. Both roles require technical skills and certifications, but their work environments and responsibilities differ, with the engineer often working remotely and the technician primarily on-site.

How do remote field service engineers communicate and coordinate with on-site teams and clients?

Remote Field Service Engineers rely heavily on digital communication tools such as video conferencing, instant messaging, and remote diagnostic platforms to stay connected with on-site teams and clients. Coordination often involves scheduled check-ins, detailed documentation, and real-time troubleshooting to ensure smooth service delivery. Building strong communication skills and being proactive about updates are essential, as you'll frequently guide on-site personnel through technical tasks and problem resolution. This collaborative approach helps maintain service quality and fosters trust, despite the physical distance.

What skills and qualifications are needed to be a remote field service engineer?

To thrive as a Remote Field Service Engineer, you need a strong background in engineering or electronics, troubleshooting expertise, and typically a relevant technical degree or certification. Familiarity with diagnostic tools, remote monitoring systems, industry-specific software, and sometimes certifications like CompTIA A+ or OEM-specific credentials is essential. Strong communication, problem-solving, and self-motivation are standout soft skills for this role. These skills enable timely issue resolution, effective remote support, and high customer satisfaction across diverse and dispersed environments.

What is a remote field service engineer?

A Remote Field Service Engineer is a technical professional who provides installation, maintenance, repair, and support services for equipment or systems, often in locations away from their main office. Unlike traditional field engineers, they can diagnose and resolve many issues remotely using digital tools, phone, or video support, reducing the need for on-site visits. This role requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly with clients. They may also travel to customer sites when remote solutions are not feasible.
What are the most commonly searched types of Field Service Engineer jobs in Boston, MA? The most popular types of Field Service Engineer jobs in Boston, MA are:
What are popular job titles related to Remote Field Service Engineer jobs in Boston, MA? For Remote Field Service Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Field Service Engineer jobs in Boston, MA look for? The top searched job categories for Remote Field Service Engineer jobs in Boston, MA are:
Remote Field Service Engineer jobs near you

Field Engineer

Genetec

Boston, MA • Remote

Full-time

Retirement

Re-posted 6 hours ago

Job description

Your team’s dynamic:

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments and will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio.

You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved.

Your day at a glance:

  • Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
  • Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners
  • Develop and maintain a strong relationship with new and existing customers
  • Develop and maintain an extensive working knowledge of Genetec's solutions
  • Properly document all activities and anomalies encountered in the Genetec Systems
  • Ensure timely escalation of critical customer related issues through proper channels
  • Provided functional requirements based on customer feedback to facilitate product Improvement
  • Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
  • Document on-site or remote service interventions

What makes you a great fit:

  • Possess strong analytical and troubleshooting skills (detail-oriented)
  • Ability to work independently and in a team
  • Ability to listen and to adapt to different personalities and situations
  • Comfortable interfacing with key individuals at major accounts in sensitive situations
  • Effective organization and time-management skills
  • Must be able to work in a fast-paced technical environment
  • Must possess a valid driver’s license and passport

Your technical expertise:

  • Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.)
  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols.
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.).
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
  • Database query and management skills
  • Understanding of server virtualization concepts
  • Experience with encryption and certificates
  • Experience with PowerShell is an asset

Let’s talk perks!

  • Attractive compensation package with 401K match
  • Training Tuition Reimbursement Program
  • Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.