Remote Field Service Engineer Jobs in Boston, MA

Field Service Engineer - Simply Biotech

OVERVIEW

Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

Immediate opening for a Field Service Engineer supporting the Boston, MA area who possesses:

• Degree in Bioengineering, multidisciplinary engineering, biology, chemistry, optical engineering, or a related field
• 3+ years of hands-on instrumentation or capital equipment service experience within the biotech, medical device, or life sciences industries
• Willingness to travel 50% to 75% domestically and internationally
• Knowledge of IQ/OQ/PQ and wet lab skills preferred

FULL DESCRIPTION: We are seeking a Field Service Engineer to provide technical support, installation, repair, calibration, preventative maintenance, inspection, validation, and customer support for life science instrumentation. This permanent, remote role supports customer sites primarily within the assigned territory and requires significant domestic and international travel. The ideal candidate will have hands-on instrumentation or capital equipment service experience, a background in science or engineering, strong troubleshooting skills, comfort working independently in the field, and experience supporting biotech, medical device, or life sciences customers.

The selected candidate will be responsible for:

• Managing, performing, and documenting on-site installation, repair, calibration, preventative maintenance, inspection, and testing tasks for life science instrumentation
• Supporting BLI instrumentation and related technical equipment
• Adjusting coordinates, spectrometer parameters, parts, and related system components as needed
• Diagnosing alarms, errors, technical issues, mechanical problems, and system concerns
• Implementing proper solutions to reduce downtime and improve customer experience
• Performing and documenting system validation, including IQ/OQ/PQ
• Triaging, scheduling, and providing customer support by phone, email, and customer visits
• Visiting customer sites to support installations, repairs, calibration, preventative maintenance, inspections, and service needs
• Completing associated service paperwork and documentation accurately
• Reporting quality issues through appropriate quality systems
• Documenting tasks performed at customer sites within CRM or service systems
• Logging customer visits and generating service-related documentation
• Communicating effectively with customers, project teams, engineering, sales, and internal team members
• Prioritizing and planning work activities to make efficient use of time
• Providing recommendations related to products in development
• Supporting technical troubleshooting involving instrumentation and assays as needed
• Using wet lab skills such as pipetting and making dilutions as needed
• Representing the company professionally while building and maintaining positive customer relationships
• Producing timely and accurate expense reports
• Completing training and shadowing requirements as needed
• Traveling domestically and internationally as required
• Performing other duties as assigned

The selected candidate will also possess:

• Bachelor's degree in Bioengineering, Engineering, Optical Engineering, Biology, Chemistry, or related field required
• 3+ years of hands-on instrumentation service experience required
• Instrumentation or capital equipment service experience within biotech, medical device, or life sciences required
• 5 to 6 years of field service or instrumentation experience preferred
• Experience troubleshooting, testing, repairing, and servicing technical or mechanical equipment required
• Experience with BLI instrumentation preferred
• Experience with SPR or related life science instrumentation preferred
• Basic wet lab skills preferred
• Pipetting and dilution experience preferred
• Knowledge of IQ/OQ/PQ preferred
• Ability to adapt to changes in work schedule and travel plans required
• Ability to travel 50% to 75% domestically and internationally required
• Strong customer service skills required
• Excellent interpersonal and verbal communication skills required
• Highly organized work style required
• Ability to work independently required
• Ability to support customers at on-site locations as needed
• Ability to complete training, including initial training and field shadowing
• Open, flexible, and eager-to-learn mindset
• Ability to work in a small, growing team environment
• Ability to support a remote field-based opportunity
• Ability to work a standard full-time schedule with flexibility based on travel and customer needs
• Sponsorship may be available for qualified candidates
• Physical Requirements:
• Ability to lift, push, pull, carry, or move 50+ pounds as needed
• Ability to stand, walk, and sit for extended periods throughout the workday
• Ability to travel domestically and internationally as required
• Ability to work at customer sites, field locations, lab environments, office environments, and remote work settings as needed
• Ability to use hands and fingers for computer work, phone calls, instrumentation service, documentation, pipetting, and standard field service tasks
• Ability to review technical documentation, service reports, validation documents, customer records, CRM information, quality records, and computer screens for extended periods
• Ability to perform hands-on service, troubleshooting, installation, calibration, preventative maintenance, inspection, and testing tasks
• Ability to communicate by phone, email, video meeting, and in person throughout the workday
• Ability to wear required PPE and follow applicable customer site, lab, travel, and safety procedures
• Ability to pass a health screening
• Ability to maintain professionalism, accuracy, and attention to detail while working independently in customer-facing environments

Salary Range: $90,000 to $120,000/year

More information can be found at www.simplybiotech.com.

Simply Biotech was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2025, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, Simply Biotech is expanding to new markets and hiring additional staff in existing offices.