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Remote Service Engineer Jobs in Boston, MA (NOW HIRING)

Gator Bio

Field Service Engineer

Boston, MA · Remote

The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical equipment and systems, both ...

Bruker Corporation

Field Service Engineer

Boston, MA · On-site +1

$85K - $137K/yr

New opportunity based in the Boston Area for a Field Service Engineer to install and provide ... remote assistance. * Coordinate with customers to arrange WebEx Sessions, phone support, and lab ...

626

Field Service Engineer Injector

Boston, MA · Remote

$50K - $70K/yr

Field Service Engineer Injectors What You'll Do: Previous experience in either Electronics, troubleshooting, or biomed preferred. We provide a 4-5 week training program at our corporate office ...

626

Field Service Engineer Injector

Boston, MA · Remote

$50K - $70K/yr

Field Service Engineer Injectors What You'll Do: Previous experience in either Electronics, troubleshooting, or biomed preferred. We provide a 4-5 week training program at our corporate office ...

626

Field Service Engineer Apprentice Injectors

Boston, MA · Remote

$50K - $60K/yr

FIELD SERVICE ENGINEER APPRENTICE FOR MEDICAL IMAGING DEVICES Are you ready to join one of the biggest names in Healthcare Technology Management? Are you ready to be part of something special? This ...

Woodard & Curran

SCADA Services Engineer

Boston, MA · Remote

We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities ... Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system ...

Genetec

Field Engineer

Boston, MA · On-site +1

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Genetec

Field Engineer

Boston, MA · Remote

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

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All JobsRemote Service Engineer JobsRemote Service Engineer Jobs in Boston, MA

Remote Service Engineer information

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How much do remote service engineer jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for remote service engineer in Boston, MA is $43.92, according to ZipRecruiter salary data. Most workers in this role earn between $35.00 and $49.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a Remote Service Engineer job?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are popular job titles related to Remote Service Engineer jobs in Boston, MA? For Remote Service Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Service Engineer jobs in Boston, MA look for? The top searched job categories for Remote Service Engineer jobs in Boston, MA are:
Remote Service Engineer jobs near you
Infographic showing various Remote Service Engineer job openings in Boston, MA as of June 2026, with employment types broken down into 87% Full Time, 6% Part Time, and 7% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $91,354 per year, or $43.9 per hour.
Field Service Engineer

Field Service Engineer

Gator Bio

Boston, MA • Remote

Full-time

Posted 17 days ago

Job description

Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio, you’ll contribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability.

The Field Service Engineer reports to the Field Service Manager.  The Field Service Engineer will be responsible for providing support for a wide range of technical equipment and systems, both internal and on-site at the customer's location. As part of the Customer Success team, the Field Service Engineer ensures high standards of performance across Gator Bio’s portfolio, helping to minimize downtime and enhance the user experience for Gator Bio’s research clientele.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation
  • Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc.
  • Diagnose alarms, errors or technical/mechanical problems and implement proper solutions
  • Perform and document system validation (IQ/OQ/PQ)
  • Triage, schedule, and provide customer support by telephone, email, or customer visits
  • Cooperate and communicate effectively with customers, project teams, engineering team, sales and others
  • Prioritized and plan work activities to make the most efficient use of allotted time
  • Report and contribute recommendations for products in development
  • Document tasks performed at customer sites with Gator’s CRM
  • Log all customer visits and generate new service-related documents
  • Report quality issues to Gator’s QMS and accomplish tasks in a timely manner
  • Represent Gator Bio in a constructive way to continue or help build positive customer relationships
  • Produce timely and accurate expense reports
  • All job duties as assigned. 
QUALIFICATIONS
  • Minimum of BS in bioengineering, engineering, optical engineering, or related field.
  • Minimum three years of hands-on experience of instrumentation service.
  • Ability to troubleshoot, test, repair and service technical and mechanical equipment.
  • Ability to adapt to changes in work schedule and alter travel plans accordingly
  • Basic wet lab skills (e.g. pipetting, making dilutions, etc) highly desired.
  • Knowledge of IQ/OQ/PQ a plus.
  • Excellent interpersonal and verbal communications skills.
  • Highly organized and able to work independently.
  • Travel 50-75% (Domestic and International).
POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift, push, pull, carry, and/or move 50+ lbs.
  • This role will require long periods of standing, walking, and sitting.
  • The employee will be required to use their hands for computer work, phone calls, and pipetting.
  • Must pass a health screening.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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About Gator Bio

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

51 - 200 Employees

Headquarters location

Palo Alto, CA, US

Year founded

2001

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