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Remote Service Engineer Jobs in Boston, MA (NOW HIRING)

Bruker Corporation

Field Service Engineer

Boston, MA · On-site +1

$71K - $113K/yr

Responsibilities The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer ...

Woodard & Curran

SCADA Services Engineer

Boston, MA · Remote

$80K - $95K/yr

We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities ... Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system ...

Genetec

Field Engineer

Boston, MA · On-site +1

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

Genetec

Field Engineer

Boston, MA · Remote

As Field Engineer, you will provide on-site and off-site professional services to Genetec customers ... Document on-site or remote service interventions What makes you a great fit: * Possess strong ...

ABB

Senior Project Engineer

Billerica, MA · Remote

$105K - $137K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Senior Project Engineer

MA · Remote

$104K - $135K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Senior Project Engineer

Burlington, MA · Remote

$107K - $140K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Senior Project Engineer

MA · Remote

$108K - $140K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

Trivelta

Lead DevOps Engineer (Remote)

Boston, MA · Remote

$57.25 - $78.50/hr

... Engineer , you will design and build the infrastructure powering our platform serving hundreds of ... Expert-level knowledge of AWS services (EC2, S3, VPC, IAM, CloudFormation, Control Tower, etc.

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How much do remote service engineer jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote service engineer in Boston, MA is $43.92, according to ZipRecruiter salary data. Most workers in this role earn between $35.00 and $49.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Service Engineer position, and why are they important?

A Remote Service Engineer should possess a solid background in troubleshooting, diagnosing technical issues, and providing remote support, typically backed by a degree in engineering or a related technical field. Familiarity with remote access tools, ticketing systems, CRM software, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly expected. Exceptional communication skills, adaptability, and proactive problem-solving are vital to excel in this role. These abilities ensure efficient remote resolution of customer concerns, build client trust, and maintain high service quality standards.

What are some of the biggest challenges a Remote Service Engineer might face, and how are they addressed?

One of the main challenges for a Remote Service Engineer is diagnosing and resolving issues without direct, hands-on access to equipment, which requires strong analytical skills and clear communication with clients. They often need to rely on clients to describe problems accurately while using remote access tools to perform troubleshooting. Collaboration with on-site teams or other support engineers is common, especially for complex issues that cannot be resolved remotely. Continuous learning and adapting to updates in hardware, software, and remote support technologies are important for staying effective in this dynamic role. Many employers support their remote engineers with training, regular team meetings, and accessible knowledge bases to help overcome these challenges.

What is a Remote Service Engineer job?

A Remote Service Engineer is responsible for diagnosing, troubleshooting, and resolving technical issues for customers or clients from a remote location. They provide support via phone, email, or online communication tools, ensuring minimal downtime for critical systems. Their role often involves software updates, system maintenance, and guiding users through technical processes. Strong problem-solving skills, technical expertise, and excellent communication are essential for success in this position.

What are popular job titles related to Remote Service Engineer jobs in Boston, MA? For Remote Service Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Service Engineer jobs in Boston, MA look for? The top searched job categories for Remote Service Engineer jobs in Boston, MA are:
Remote Service Engineer jobs near you
Field Service Engineer

Field Service Engineer

Bruker Corporation

Boston, MA • On-site, Remote

$71K - $113K/yr

Other

Medical, Dental, Life, Retirement, PTO

Posted 10 hours ago

Bruker rating

7.4

Company rating: 7.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.
Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
Responsibilities
The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the Bruker Spatial Biology objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.
Essential Responsibilities:
  • Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
  • Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
  • Provide feedback to internal teams to address failure points and make system reliability improvements
  • Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
  • Assist with the Bruker Spatial Biology Quality process improvement initiatives
  • Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
  • Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
  • Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
  • Working knowledge of all technical support activities designed to achieve a world class customer experience
  • Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
  • General understanding of IT and basic networking setup
  • Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
  • Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
  • Able to clearly communicate verbally and in writing in both English and the local language (if other than English).
  • teams

Qualifications
Qualifications:
  • B.S. degree with 3-5 years of relevant field service experience. Ideal Candidate would have (1-5 years of experience) in FSE instrument repair and field work.
  • Familiarity with fluorescence microscopy and robotic systems
  • General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
  • Experience working in a QSR certified organization

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $38.94 /hr $81,000 and $62.50 /hr $130,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
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