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Remote Fema Customer Service Jobs in Oregon (NOW HIRING)

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How much do remote fema customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote fema customer service in Oregon is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $24.94 per hour, depending on experience, location, and employer.

How does working remotely as a FEMA Customer Service representative impact team communication and support?

As a remote FEMA Customer Service Representative, you’ll rely heavily on digital communication tools such as email, instant messaging, and virtual meetings to stay connected with your team. While you may not have face-to-face interactions, managers typically hold regular check-ins and provide resources to ensure everyone is aligned and supported. Collaboration is important, especially when handling complex cases, so being proactive in reaching out for help and sharing updates is encouraged. This structure fosters a supportive environment, even when working from different locations.

What are the key skills and qualifications needed to thrive as a remote FEMA Customer Service representative?

To excel as a Remote FEMA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center technology, FEMA systems, and basic computer applications is typically required. Patience, empathy, and resilience are valuable soft skills for effectively assisting distressed individuals during emergencies. These skills ensure accurate information delivery, compassionate support, and efficient handling of high-stress situations for disaster-affected callers.

What is a remote FEMA Customer Service representative?

Remote FEMA Customer Service representatives are professionals who assist individuals and communities affected by disasters by providing information, support, and guidance over the phone or online. They help applicants understand FEMA's disaster assistance programs, answer questions about claims, assist with application processes, and provide updates on case statuses. Working remotely, these representatives play a critical role in ensuring timely communication between FEMA and those in need, offering compassionate and accurate help from a distance.

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The top searched job categories for Remote Fema Customer Service jobs in Oregon are:

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Cities in Oregon with the most Remote Fema Customer Service job openings:

Remote Fema Customer Service jobs near you

Spanish Bilingual Remote Customer Service Representative

VIMO INC.

Portland, OR • On-site, Remote

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
• $19.00/hr.Spanish Bilingual, plus performance incentives
Requirements
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply