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Remote Federal Government Call Center Jobs in Rochester, NY

Leverage government contract vehicles, including GSA Schedule, SEWP, CIOCS, NASA contracts, BPA ... Ability to work effectively in a remote homeoffice environment. Knowledge, Skills & Abilities

Inside Sales Insurance Specialist

Rochester, NY ยท Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Inside Sales Insurance Specialist

Rochester, NY ยท Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Inside Sales Insurance Specialist

Rochester, NY ยท Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Psychiatrist (Remote)

Rochester, NY ยท Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

Remote Psychiatrist (MD/DO) - New York

Rochester, NY ยท Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

Service Representative - Time and Attendance

Rochester, NY ยท On-site +1

$15.50 - $21/hr

  • Medical

  • Retirement

  • PTO

Call Center Experience - Preferred * Inbound Calls - Preferred * Payroll Processing - Preferred ... We comply with all applicable federal, state, and local laws prohibiting discrimination in ...

Psychiatrist

Rochester, NY ยท Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

Telehealth or remote experience * Self-motivated with strong independent work skills and ... Our recruiters will review our compensation model on our first call with you to be able to make an ...

Remote Federal Government Call Center information

See Rochester, NY salary details

$10

$17

$24

How much do remote federal government call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote federal government call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a remote federal government call center?

A Remote Federal Government Call Center job involves providing customer service and support for federal agencies while working from home or another remote location. Employees handle inquiries, provide information, and assist callers regarding government programs, benefits, or services. These positions require strong communication skills, knowledge of federal agency procedures, and the ability to use specialized software for managing calls and records. Remote call center agents often follow strict privacy and security protocols due to the sensitive nature of the information they handle.

What are the key skills and qualifications needed to thrive as a remote federal government call center representative, and why are they important?

To thrive as a Remote Federal Government Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes federal security clearances are typically required. Excellent verbal communication, patience, and the ability to remain calm under pressure are standout soft skills for this role. These competencies are essential to ensure accurate information delivery, maintain compliance with federal protocols, and provide efficient support to citizens.

What are some common challenges faced when working in a remote federal government call center, and how can I prepare for them?

Working in a remote federal government call center often involves managing a high volume of inquiries from citizens, which can sometimes be repetitive or emotionally challenging. You may also need to quickly learn and adapt to complex federal policies and procedures, while maintaining clear communication and empathy. Staying organized, utilizing available training resources, and developing strong time management skills are key to overcoming these challenges. Additionally, being proactive in seeking support from your supervisors and collaborating with teammates through virtual channels can help ensure success.

What is the difference between Remote Federal Government Call Center vs Remote Customer Service Representative?

AspectRemote Federal Government Call CenterRemote Customer Service Representative
CredentialsTypically requires security clearance and federal-specific trainingGenerally requires customer service experience and basic computer skills
Work EnvironmentGovernment facilities or secure remote setups, adhering to strict protocolsVarious industries, often in corporate or private sectors, with flexible remote setups
Employer & IndustryFederal government agenciesPrivate companies, retail, tech, and service industries
Search & Comparison IntentUnderstanding federal-specific roles, security, and credentialsGeneral customer service roles, flexibility, and industry options

The Remote Federal Government Call Center involves working for government agencies with security clearances and federal protocols, whereas Remote Customer Service Representatives serve private sector clients with a focus on customer support. Both roles require communication skills but differ in credentials, work environment, and employer type.

What job categories do people searching Remote Federal Government Call Center jobs in Rochester, NY look for? The top searched job categories for Remote Federal Government Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Federal Government Call Center jobs? Cities near Rochester, NY with the most Remote Federal Government Call Center job openings:

Public Safety Account Manager - Federal

Brite

Victor, NY โ€ข Remote

$70K - $95K/yr

Full-time

Re-posted 13 days ago


Job description

Job Summary

Brite is seeking a Regional Sales Manager to drive sales growth and business development for our rugged portfolio across Federal Government accounts. In this role, you will identify, develop, and close new opportunities within civilian, defense, homeland security, and other federal agencies. Leveraging your experience in federal sales, agency relationships, contract vehicles, and partner ecosystems, you will manage the complete sales cycle from opportunity identification through contract award and deployment.

Essential Functions
  • Conduct business within the assigned federal territory in a manner that maintains and enhances Getac's reputation while maximizing longterm revenue growth and profitability.
  • Achieve assigned bookings, revenue, and strategic growth objectives.
  • Develop and execute federal account plans focused on expanding Brite’s presence within key federal agencies and departments.
  • Identify, qualify, and pursue opportunities through direct engagement with federal end users, program managers, contracting officers, procurement officials, and technical stakeholders.
  • Analyze agency missions, operational requirements, technology initiatives, and procurement strategies to position Brite solutions effectively.
  • Maintain accurate opportunity tracking, forecasting, and account activity within the company CRM platform.
  • Build and maintain strong customer relationships through regular engagement, strategic planning, and account management activities.
  • Lead responses to RFIs, RFPs, RFQs, Sources Sought notices, and other federal procurement opportunities.
  • Coordinate internal resources to develop technical solutions, pricing strategies, proposals, and contract responses.
  • Develop and execute business development strategies with federalfocused resellers partners.
  • Manage and expand relationships with key federal procurement channel.
  • Leverage government contract vehicles, including GSA Schedule, SEWP, CIOCS, NASA contracts, BPA vehicles, and agencyspecific procurement programs.
  • Represent Brite at federal industry events, conferences, trade shows, and agency technology demonstrations.
  • Monitor federal budgets, procurement forecasts, competitive activities, and emerging agency requirements, providing market intelligence to leadership and marketing teams.
  • Education & Experience
  • 57 years of successful sales experience supporting Federal Government customers.
  • Proven experience selling technology solutions, rugged computing, mobility, public safety, defense, or related technologies into federal agencies.
  • Strong understanding of federal procurement processes, acquisition cycles, and contract vehicles.
  • Established relationships within federal agencies preferred.
  • Experience managing complex, long-cycle sales opportunities and federal proposal processes.

  • Ability to work effectively in a remote homeoffice environment.
  • Knowledge, Skills & Abilities
  • Proficient use of Microsoft Office Suite and NetSuite (CRM), or similar CRM tools.
  • Exceptional presentation skills.
  • Exceptional verbal and written communication.
  • Excellent listening skills.
  • Strong problem solving and analytical skills.
  • Welldeveloped interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
  • Demonstrated understanding of the role of technology in solving business issues and improving ROI.
  • Strong leadership skills and demonstrated ability to guide prospective client to adopt presented solutions.
  • Effective organizational skills and ability to manage multiple priorities and deadlines.
  • Detail oriented.
  • Excellent relationship building skills.
  • Selfdirected and results oriented.
  • Travel and Location
  • Must possess a valid driver's license and meet company insurance requirements.
  • Travel is expected to be approximately 50% and may exceed 50% during periods of active customer engagement, industry conferences, agency meetings, partner events, and corporate meetings.
  • Travel throughout the assigned federal territory, Washington D.C. area, and company headquarters as required.
  • This is a remote position located within the assigned Federal sales territory, with preference given to candidates located near major federal agency hubs or the Washington D.C. metropolitan area.