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Remote Fcra Jobs in Oregon (NOW HIRING)

Upstart

Senior Complaints Specialist

OR · On-site +1

$82K - $113K/yr

Apply relevant consumer protection requirements, including FCRA, UDAAP, FDCPA, and ECOA, when ... Position location Remote Time zone requirements The team operates on the East/West coast time zones.

Upstart

Assistant General Counsel - HELOC

OR · On-site +1

... ECOA, FCRA, HMDA, UDAAP, and applicable state lending and federal banking laws. * Experience ... Remote Time zone requirements The team operates on the East/West coast time zones. Travel ...

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Remote Fcra information

What is a remote FCRA?

A Remote FCRA position typically refers to a job where an employee works from home or another remote location and is responsible for ensuring compliance with the Fair Credit Reporting Act (FCRA). This role often involves reviewing background checks, consumer reports, or credit information to make sure that all handling of such data complies with federal regulations. Remote FCRA specialists may work for background screening companies, human resources departments, or legal teams. Key responsibilities include verifying the accuracy of reports, maintaining confidentiality, and communicating with clients or applicants regarding their rights under the FCRA.

What are the key skills and qualifications needed to thrive as a remote FCRA compliance specialist?

To thrive as a Remote FCRA Compliance Specialist, you need in-depth knowledge of the Fair Credit Reporting Act, strong analytical skills, and experience in compliance or legal environments, often supported by a relevant degree or certification. Familiarity with compliance management systems, background screening platforms, and secure data handling tools is typically required. Attention to detail, integrity, and effective written communication are essential soft skills for interpreting regulations and ensuring accuracy. These abilities are crucial for maintaining legal compliance, protecting consumer rights, and minimizing organizational risk in remote work settings.

What are some common challenges faced by remote FCRA compliance professionals, and how can they be addressed?

Remote FCRA compliance professionals often encounter challenges such as staying updated with frequent regulatory changes, maintaining secure data handling practices, and ensuring effective communication with clients and internal teams. To address these, it's important to leverage secure digital tools for document management, participate in regular compliance training, and schedule consistent virtual meetings to discuss updates and resolve issues. Proactively engaging with industry resources and fostering strong collaboration across departments help ensure compliance and efficiency in a remote setting.

What is the difference between Remote Fcra vs Remote Claims Adjuster?

AspectRemote FcraRemote Claims Adjuster
Required CredentialsFCRA certification, insurance knowledgeInsurance license, claims handling experience
Work EnvironmentHome-based, independentHome-based, client or insurer interaction
Industry UsageInsurance, risk assessmentInsurance, claims processing
Common Search/ComparisonYesYes

Remote Fcra specialists focus on evaluating financial and credit reports for insurance purposes, requiring FCRA certification. Remote Claims Adjusters handle insurance claims, often needing an insurance license. Both roles are home-based and industry-specific, but they differ in certification and daily tasks. Understanding these differences helps job seekers find the right remote insurance role.

What are popular job titles related to Remote Fcra jobs in Oregon?

For Remote Fcra jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Fcra jobs in Oregon look for?

The top searched job categories for Remote Fcra jobs in Oregon are:

What cities in Oregon are hiring for Remote Fcra jobs?

Cities in Oregon with the most Remote Fcra job openings:

Remote Fcra jobs near you

Senior Complaints Specialist

OR • On-site, Remote

Upstart

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Good employer

Respectful managers

Good training

Learn more about Upstartexternal

$82K - $113K/yr

Full-time

Posted 7 days ago

Job description

The Team: 

Upstart's Complaints team is responsible for investigating and resolving customer complaints across our lending products while helping protect customers and the business from regulatory and operational risk. The team partners closely with Operations, Legal, Compliance, and Risk to deliver timely and accurate resolutions and identify opportunities to improve the customer experience.

As a Senior Complaints Specialist at Upstart, you will investigate and resolve escalated and regulated customer complaints, applying regulatory knowledge and sound judgment to determine appropriate outcomes. You'll also look beyond individual cases to identify recurring issues, surface trends, and help improve the processes and controls that shape the customer experience.

How you'll make an impact

  • Manage a queue of customer complaints, completing accurate investigations and resolutions within established productivity, quality, and regulatory timelines.
  • Investigate sensitive, escalated, and regulated complaints, identify root causes and potential customer harm, and determine appropriate remediation.
  • Apply relevant consumer protection requirements, including FCRA, UDAAP, FDCPA, and ECOA, when evaluating complaints and potential regulatory concerns.
  • Produce clear, accurate written complaint responses and maintain documentation that supports complaint decisions and outcomes.
  • Analyze complaint trends and recurring issues to identify root causes and recommend improvements that reduce repeat complaints and customer harm.
  • Partner with Operations, Legal, Compliance, Risk, and other teams to strengthen complaint processes, customer experiences, and risk controls.

Minimum Qualifications 

  • 1+ years experience handling regulatory escalated customer complaints within a financial institution, lending organization, or other regulated financial services environment (Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), State Attorney General, etc.)
  • Experience conducting complaint investigations, documenting findings, identifying root causes, and determining or recommending customer resolutions.
  • Experience applying consumer financial regulations or requirements to complaint investigations and customer outcomes.
  • Knowledge of consumer financial regulations such as the Fair Credit Reporting Act (FCRA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Fair Debt Collection Practices Act (FDCPA), and Equal Credit Opportunity Act (ECOA)

Preferred Qualifications

  • Certified Regulatory Compliance Manager (CRCM) certification.
  • Experience supporting auto lending or Home Equity Line of Credit (HELOC) products.
  • Ability to analyze complaint data and trends to identify recurring issues and recommend operational or customer experience improvements.
  • Ability to partner effectively across Operations, Legal, Compliance, Risk, and Product when resolving complex customer issues.

Position location Remote

Time zone requirements The team operates on the East/West coast time zones. 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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