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Remote Facebook Content Review Jobs in Virginia (NOW HIRING)

ncmec

... the web content development process. * Review web pages for quality assurance, including ... Remote with the option to come into the office as needed. The Web Content Intern will coordinate ...

Advantia Health

Marketing Manager

Arlington, VA · On-site +1

$75K - $85K/yr

... content development. Remote candidates in the Eastern and Central time zones will be considered ... reviewing existing content and platforms for continued accuracy. * Translate content strategy into ...

Advantia Health

Marketing Manager

Arlington, VA · On-site +1

$75K - $85K/yr

... content development. Remote candidates in the Eastern and Central time zones will be considered ... reviewing existing content and platforms for continued accuracy. * Translate content strategy into ...

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All JobsFacebook Content Review JobsRemote Facebook Content Review JobsRemote Facebook Content Review Jobs in Virginia

Remote Facebook Content Review information

What is the difference between Remote Facebook Content Review vs Remote Facebook Content Moderator?

AspectRemote Facebook Content ReviewRemote Facebook Content Moderator
Primary RoleAssess and evaluate content for policy complianceMonitor and remove inappropriate content
Required SkillsAttention to detail, understanding of policiesSame as Content Review, plus quick decision-making
Work EnvironmentRemote, flexible hoursRemote, often shift-based
Industry UsageCommonly used in social media moderation teamsWidely used in content moderation departments

Both roles involve evaluating content on Facebook, but Content Review focuses on assessing content for policy compliance, while Content Moderators actively monitor and remove inappropriate posts. They share similar skills and work environments, with slight differences in daily tasks and shift structures.

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Remote Content Research Manager ( Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 29 days ago

Job description

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.

Duties:

        Lead the research, development, organization, and maintenance of knowledge base content.

         Supervise Content Research Analysts and assign daily work activities.

          Review customer escalations and coordinate research efforts to resolve complex inquiries

          Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.

         Analyze customer trends and recommend improvements to content, workflows, and business processes.

         Collaborate with subject matter experts to validate and improve customer-facing information.

          Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
  • Experience with CRM and knowledge management platforms preferred.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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