Remote Escalations Representative Jobs in Romeoville, IL

The Human Resources Manager is a key partner collaborating with leaders on matters of performance, conflict, conduct, and disciple. The HR Manager works to maintain positive employee relationships while ensuring compliance with company standards and applicable federal, state, and local laws. This includes facilitating prompt and effective resolution of workplace conflicts and addressing issues for employees, managers, and leaders in a manner consistent with Astound's Mission, policies, practices, and overall business strategy. This position is an individual contributor role.

• Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.

• Conducts complex workplace investigations related to employee claims and provides resolution recommendations to the supporting HR and Operations partners. Prepares summary reports, conclusions, and recommendations.

• Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing, plan, design, implement.

• Advises business management and leadership on ER issues using independent judgement and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience.

• Consults with management in developing employee performance improvement plans.

• Partners with leaders, Senior HR leadership and internal counsel as needed, on corrective actions, documentation, performance coaching, or other actions for team members.

• Makes recommendations to internal Legal counsel & leaders regarding employee corrective actions and performance management. Providing substantive review and editing of corrective action documentation.

• Partners with external Legal employment counsel as needed for escalated matters.

• Tracks relevant employee data, metrics, & trends to help define process improvements and approaches.

• Stay informed of changes in federal, state, and local legislation and proactively identify and recommend any adjustments to company policies or practices to maintain compliance.

• Work with leadership team to coach and implement strategies that improve engagement and productivity.

• Utilize data to proactively address potential issues and enhance the overall employee experience.

• Ability to travel to support needs of the market.

• Perform other duties as assigned.

What You Bring to the Table:

• Minimum 5+ years of experience demonstrated a proven track record of managing and resolving complex employee relations matters in a multi-state business environment to include a minimum of 5 years in a Generalist or higher role.

• Human resources certification (SHRM/HRCI/CERP) preferred

• Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents.

• Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes.

• Investigations experience in a remote/Hybrid work environment.

• Ability to manage multiple priorities effectively and handle more complex duties with less oversight than a Generalist/Sr. Generalist level role.

• Communicate effectively (verbally and in writing) with all levels of the organization.

• Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.

• Proficiency in HRS systems (Workday, ServiceNow, PeopleSoft etc.)

Education:

• Education: Bachelor's degree Human Resources, Human Development, Psychology, or related field preferred; or equivalent experience

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Compensation: The base compensation range for this position is $85,000 - $100,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.