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Remote Epic Go Live Support Jobs in Minnesota (NOW HIRING)

Harris

Deliver refresher training and post-go-live learning support as customers transition into ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Harris

Deliver refresher training and post-go-live learning support as customers transition into ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

Cayenta

Deliver refresher training and post-go-live learning support as customers transition into ... Remote work and more! About Cayenta: Cayenta is a leading provider of enterprise resource ...

HHAeXchange

$100K - $125K/yr

Coordinate remote and on-site "go-live" support during projects as required. * Ascertain customer business and system needs to make tactical planning recommendations. * Establish internal project ...

Essentia Health

RN Pre-Service Authorization

Duluth, MN · On-site +1

$70K - $105K/yr

Support Services Building Department: 1007190 PRE-SERVICE AUTHORIZATION - EH SS Conducts Managed ... Working remote * Epic * Insurance knowledge/Prior authorization Licensure ...

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Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
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Remote Epic Go Live Support jobs near you

Epic Consultant - Cupid

Neural Strategic Solutions Inc

Saint Cloud, MN • Remote

$70 - $80/hr

Contractor

Re-posted 23 days ago

Job description

Title - Epic Consultant

Location – Remote

Duration – 6-12 Months 

Interview – Phone And Skype 

Job Description - 

  • Install new applications, new components, and upgrade existing applications.
  • Configure application settings and validate configurations performed by Application Analysts.
  • Define go live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support.
  • Support users on new applications, modules, and functionality.
  • Oversee analysis of necessary application modifications and work with the appropriate IT associate or the vendor to coordinate the modification.
  • Provide advanced application troubleshooting support for the application(s).
  • Resolve critical issues independently as necessary. Forward issues to the correct group for remediation or elevate it to the vendor if required.
  • Review Application Analysts resolutions and solutions for accuracy and completeness.
  • Determine how a new system, upgrade, or new component can best meet the needs of the users.
  • EPIC Cupid Certified

Requirements:

  • Prior Epic Cupid build experience is strongly preferred
  • Knowledge of the workflow associated with Invasive and Non-Invasive Cardiology (including Chat and EP Lab workflows)
  • Willing to learn and work on other Cardiology systems supported by the team
  • Excellent interpersonal skills with customers, vendors peers and management
  • Ability to work independently with minimal supervision
  • EPIC Data Courier knowledge

Desired:

  • Experience with any of the following is preferred: Apollo, ISCV, Xcelera, PedCath, PaceArt, Client MacLab/CardioLab, MUSE, CBORD and Medstreaming
  • Understanding of DICOM, HL7, IHE and other health related standards

Warm Regards,

Ankush Vikal

Sr Technical Recruiter | IT Healthcare & Informatics

Neural Strategic Solutions, Inc: 5900 Fort Drive Suite 302• Centreville VA 20121

Email: Ankush@neuralssinc.com