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Remote Epic Go Live Support Jobs in Indiana (NOW HIRING)

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

... a client go-live status on the Selerix platform. * Maintains knowledge and information on the system in order to provide superior customer support. * Effectively manages multiple client ...

Selerix

EDI Coordinator

Indianapolis, IN · On-site +1

... go-live process Process Support & Learning • Support EDI Analysts with defined tasks during busy periods-this is not cleanup work; it is how skills are built • Ask questions that go beyond task ...

Powers Health

Coder II - Inpatient Coder - Remote

Munster, IN · Remote

$21.25 - $25.50/hr

This role ensures the integrity of the patient medical record, supports appropriate reimbursement ... Epic EMR experience preferred. Your Extraordinary Career Starts Here We invite you to join our team ...

Powers Health

Coder II - Inpatient Coder - Remote

Munster, IN · On-site +1

$24.92 - $38.24/hr

This role ensures the integrity of the patient medical record, supports appropriate reimbursement ... Epic EMR experience preferred. Your Extraordinary Career Starts Here We invite you to join our team ...

Powers Health

Coder II - Inpatient Coder - Remote

Munster, IN · Remote

$21.25 - $25.50/hr

This role ensures the integrity of the patient medical record, supports appropriate reimbursement ... Epic EMR experience preferred. Your Extraordinary Career Starts Here We invite you to join our team ...

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Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
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Remote Epic Go Live Support jobs near you

Sr. Systems Analyst

Renaissance Life and Health Insurance Company of America

Indianapolis, IN • Remote

$105K - $115K/yr

Full-time

Posted 13 days ago

Job description

Job Title:

Sr. Systems Analyst

Number of Positions:

1

Location:

Indianapolis, IN

Location Specifics:

Fully Remote

Job Summary:

Renaissance Benefits is hiring a Sr. Systems Analyst to join our growing team!

The Sr. Systems Analyst-Integrations is an individual contributor responsible for designing, implementing, and optimizing data integrations across the Renaissance's insurance ecosystem.

This role serves as the bridge between business stakeholders, external partners (brokers, vendors, benefits technology platforms), and engineering teams. This individual is responsible for the end-to-end integration lifecycle, including requirements gathering, data mapping, solution design, testing, and ongoing optimization.

The ideal candidate brings deep expertise in benefits systems and EDI including industry standard file formats (ie 837, flat files, etc) as well as modern API-based integrations. Furthermore, this individual must have a demonstratable forward-looking mindset toward process automation and AI-enabled integration strategies.

What will this role entail?

  • Own the design, setup, and optimization of EDI and API integrations- bridging business needs and technical solutions across Renaissance's benefits technology platforms ecosystem.
  • Partner closely with offshore engineering teams to coordinate development efforts, including feature delivery, issue resolution, and sprint planning.
  • Prioritize critical production issues and bug fixes, ensuring timely resolution and minimal disruption to benefits technology platforms system performance and integration operations.
  • Define data mapping, transformation rules, and data validation logic. Identify opportunities to leverage AI for data mapping automation, error detection, and issue resolution.
  • Coordinate and execute test cycles, validation, and go-live readiness.
  • Lead root causes analysis and implement corrective action while keeping technical and business stakeholders informed.
  • Identify inefficiencies and drive improvements to drive automation, reduce errors, improve processing time, and simplify workflows.
  • Act as a subject matter expert for integrations including current and future functionality as well as benefits technology platforms system dependencies.
  • Perform other related duties as assigned.

Minimum Requirements:

  • Bachelor's degree in Data Science, Information Technology, or a related field preferred.
  • 8-10 years of experience with EDI integrations, preferably in healthcare, benefits, or insurance.
  • Experience working with benefits technology or benefits administration platforms.
  • Strong communication, troubleshooting, and problem-solving skills, with the ability to translate business needs into technical solutions.
  • Ability to work independently as a senior individual contributor in Agile delivery environments.
  • Experience with AI, automation, and data transformation tools preferred.

Technical Qualifications

  • Strong SQL experience and ability to work with complex relational databases; MQL and JSON experience preferred.

  • Experience with EDI/API integrations, data mapping, transformation rules, validation logic, and troubleshooting.
  • Familiarity with benefits administration systems such as Employee Navigator, EIS, or similar platforms.
  • Experience with integration, ETL, mapping, workflow automation, or API testing tools such as Altova, Alteryx, Boomi, MuleSoft, Azure Integration Services, Power Automate, Zapier, Postman, or similar tools.
  • Experience with Power BI, MongoDB, Copilot, Claude, or other AI-enabled productivity tools preferred.

Base Salary Range: $105,000-115,000

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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