Remote Epic Clindoc Analyst Jobs in Michigan (NOW HIRING)

Title: Appeals Intake Coordinator (Medicare Appeals & Grievances) – Remote Location: Remote (Michigan-based preferred; aligned to Grand Rapids, MI 49525) Schedule: Full-Time | Monday–Friday (standard business hours) Pay: $22.00–$28.00/hr Summary Remote (Michigan-based preferred; aligned to Grand Rapids, MI 49525) Hiring an Appeals Intake Coordinator for a fully remote role focused on Medicare appeals and grievances intake. This Appeals Intake Coordinator will review incoming member and provider complaints, screen for urgency and type of issue, and route cases to the appropriate analyst for resolution. Ideal for candidates with managed care experience who are detail-driven, fast in a queue environment, and strong in written documentation and professional correspondence.

Responsibilities

Remote (Michigan-based preferred; aligned to Grand Rapids, MI 49525) Review, screen, and triage incoming Medicare appeals and grievances based on urgency and concern type Assign complaints/appeals to the correct analyst and maintain accurate intake documentation Support investigations by gathering documentation, tracking items, and assisting with correspondence as needed Communicate with members, providers, and regulatory entities regarding actions, decisions, and required information Partner with internal teams (Customer Service, Utilization Management, clinical leadership) to coordinate next steps Participate in quality monitoring, auditing, and workflow improvement activities Maintain strict HIPAA compliance and accurate handling of protected health information (PHI) Work independently while meeting productivity, accuracy, and turnaround expectations in a high-volume environment Qualifications Remote (Michigan-based preferred; aligned to Grand Rapids, MI 49525) High School Diploma or GED (required) 1+ year experience in health insurance / managed care performing Appeals & Grievances functions (required) Strong written communication, organization, and time management skills Ability to prioritize quickly and stay accurate in changing, fast-paced queues Proficiency with Microsoft Office (Outlook, Word, Excel) Preferred: exposure to HealthEdge, Epic, and/or Facets Comfortable working remotely with consistent attendance and high attention to detail