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Remote Epic Ambulatory Jobs in Raleigh, NC (NOW HIRING)

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Remote Epic Ambulatory information

See Raleigh, NC salary details

$56.9K

$105.3K

$166.7K

How much do remote epic ambulatory jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote epic ambulatory in Raleigh, NC is $105,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,700.00 and $139,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Epic Ambulatory vs Remote Epic Cadence?

AspectRemote Epic AmbulatoryRemote Epic Cadence
CertificationsEpic certifications, clinical or administrative backgroundEpic certifications, project management or scheduling background
Work EnvironmentHealthcare clinics, outpatient settings, ambulatory careHealthcare organizations, scheduling, and project management teams
Industry UsageUsed primarily in outpatient and clinical settingsUsed mainly for scheduling, resource management, and project planning

Remote Epic Ambulatory focuses on clinical workflows and outpatient care, requiring clinical Epic certifications. In contrast, Remote Epic Cadence centers on scheduling and project management within healthcare organizations. Both roles utilize Epic certifications but serve different operational functions in healthcare IT.

What is a Remote Epic Ambulatory?

A Remote Epic Ambulatory professional specializes in configuring, supporting, and optimizing the Epic Ambulatory electronic health record (EHR) system for outpatient care, while working from a remote location. They collaborate with healthcare teams to streamline clinical workflows, troubleshoot system issues, and implement updates or enhancements. This role often requires Epic certification and experience with ambulatory care processes, making it essential for healthcare organizations aiming to improve patient care and operational efficiency.

What are the key skills and qualifications needed to thrive as a Remote Epic Ambulatory?

To thrive as a Remote Epic Ambulatory Analyst, you need a strong understanding of clinical workflows, Epic Ambulatory module expertise, and typically Epic certification. Proficiency with Epic systems, electronic health records (EHRs), and related healthcare IT tools is essential. Excellent problem-solving, communication, and collaboration skills help you address user needs and coordinate with remote teams. These skills ensure effective EHR optimization, user support, and successful project outcomes in a virtual healthcare environment.

How does a Remote Epic Ambulatory professional typically collaborate with onsite clinical staff and IT teams?

Remote Epic Ambulatory professionals frequently work with onsite clinical staff and IT teams through virtual meetings, ticketing systems, and real-time chat platforms. They play a crucial role in gathering user feedback, troubleshooting issues, and implementing system enhancements to improve clinical workflows. Effective communication and strong documentation skills are essential, as these professionals must bridge the gap between technical solutions and clinical needs, often coordinating across different time zones and schedules.
What are popular job titles related to Remote Epic Ambulatory jobs in Raleigh, NC? For Remote Epic Ambulatory jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Epic Ambulatory jobs in Raleigh, NC look for? The top searched job categories for Remote Epic Ambulatory jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Epic Ambulatory jobs? Cities near Raleigh, NC with the most Remote Epic Ambulatory job openings:
Remote Epic Ambulatory jobs near you
Infographic showing various Remote Epic Ambulatory job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 100% Remote job distribution, with an average salary of $105,253 per year, or $50.6 per hour.

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Re-posted 7 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).