... Support Operator/Administrator to work with our US Government client. * This will be a 100% remote ... Operate, monitor, and assist in the maintenance and integrity of the mainframe, peripherals ...
... Support Operator/Administrator to work with our US Government client. * This will be a 100% remote ... Operate, monitor, and assist in the maintenance and integrity of the mainframe, peripherals ...
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Administrative Assistant - Asset Recovery and Bankruptcy
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Remote Email Support Assistant information
What is the difference between Remote Email Support Assistant vs Customer Service Representative?
| Aspect | Remote Email Support Assistant | Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Similar credentials, often with additional customer service training |
| Work Environment | Remote, home-based | Remote or in-office, depending on employer |
| Industry Usage | Common in tech, e-commerce, and service sectors | Widespread across various industries including retail, telecom, and finance |
| Job Focus | Handling email inquiries, providing support via email | Handling customer inquiries via phone, email, or chat |
The Remote Email Support Assistant primarily manages customer support through email, focusing on written communication. In contrast, a Customer Service Representative may handle inquiries via multiple channels, including phone and chat. Both roles require strong communication skills and often similar credentials, but the Remote Email Support Assistant specializes in email-based support, making it ideal for remote work environments.
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Contractor
Posted 8 days ago
Job description
- Tier One Technologies is seeking a Mainframe Support Operator/Administrator to work with our US Government client.
- This will be a 100% remote Contract-to-Hire position.
- Must be a US Citizen.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- Responsible for supporting a large mainframe payroll application.
- Operate, monitor, and assist in the maintenance and integrity of the mainframe, peripherals, servers, and network.
- Participate in Disaster Recovery and provided first level help desk support.
- Able to adapt to various operational duties in customized data centers.
- Maintain smooth operation of multi-user computer systems, including coordination with network engineers.
- Perform systems security administration functions.
- Other duties may include maintaining system documentation, system performance, and installing system wide software.
- Develop and monitor policies and standards for allocation related to the use of computing resources.
- Interact with users.
- Prior relevant experience in the IBM mainframe environment.
- Excellent troubleshooting and communication skills.
- Must be a US Citizen (no dual citizenship).
- Ability to obtain DoD Public Trust clearance.
- Must not have traveled outside the US for a combined total of 6 months or more in the last 5 years.
- Must have resided in the US for the last 5 years.
About A.C. Coy Company- Staffing & Consulting Services
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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Canonsburg, PA, US