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Remote Email Customer Service Jobs in Rochester, NY

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

Remote Psychotherapist

Rochester, NY ยท Remote

$50K - $100K/yr

We are a fee-for-service modeled clinic where therapists are paid per session completed. While this ... answer emails in addition to carrying objects no greater than 20 pounds, when needed. Direct ...

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Showing results 21-40

Remote Email Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do remote email customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote email customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the most commonly searched types of Email Customer Service jobs in Rochester, NY? The most popular types of Email Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Email Customer Service jobs in Rochester, NY? For Remote Email Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Remote Email Customer Service jobs? Cities near Rochester, NY with the most Remote Email Customer Service job openings:
Infographic showing various Remote Email Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Client Care Coordinator (Travel)

Livetripexperience

Rochester, NY โ€ข Remote

$17.75 - $23.25/hr

Full-time

Re-posted 20 days ago


Job description

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients\' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel.

Key Responsibilities

  • Coordinate communication between clients and travel providers to resolve questions and issues.
  • Manage administrative tasks related to booking confirmations, cancellations, and refunds.
  • Ensure all client data and itinerary details are accurate and up to date.
  • Provide clear, step-by-step assistance to clients regarding travel regulations and policies.
  • Collaborate with the remote team to streamline service processes and improve client satisfaction.

Ideal Candidate

  • Detail-Oriented: You pay close attention to dates, names, and specific travel requirements.
  • Strong Communicator: You can explain complex travel information simply and clearly.
  • Self-Motivated: You thrive in a remote environment where you manage your own workflow.
  • Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential.
  • Passion: An interest in the travel industry and helping others explore the world.

What We Offer

  • Remote position with a flexible schedule.
  • A collaborative culture that values your input.
  • Full training provided to ensure your success.
  • Competitive travel perks and benefits.