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Remote Email Chat Support Jobs in Paramus, NJ (NOW HIRING)

... support to them and the specification and commercial marketplace. * Manage the lifecycle of ... email, chat and phone Compensation Range: $100,000 - $111,000 #LI-Remote

Design, write, and A/B test follow-up sequences across email and chat * Use reply rate, re ... Join live deals when a representative needs support moving an opportunity forward Knowledge and ...

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Remote Email Chat Support information

See Paramus, NJ salary details

$14

$26

$45

How much do remote email chat support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote email chat support in Paramus, NJ is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $28.70 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What are popular job titles related to Remote Email Chat Support jobs in Paramus, NJ?

For Remote Email Chat Support jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Paramus, NJ look for?

The top searched job categories for Remote Email Chat Support jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Remote Email Chat Support jobs?

Cities near Paramus, NJ with the most Remote Email Chat Support job openings:

Infographic showing various Remote Email Chat Support job openings in Paramus, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,825 per year, or $26.4 per hour.

Remote Trauma-Focused Licensed Mental Health Therapist

Chat and Change Counseling, LLC

Jersey City, NJ • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is actively seeking a dedicated and empathetic Licensed Mental Health Therapist specializing in trauma-informed care. This full-time remote position entails providing vital mental health services to individuals facing the long-lasting effects of trauma. The therapist will engage in meaningful therapy sessions and employ evidence-based approaches to foster resilience and healing for clients navigating their recovery journeys.

About the Organization

Chat and Change Counseling, LLC is a leading provider of mental health services located in Jersey City, New Jersey. We are committed to delivering exceptional care to trauma survivors in a supportive and inclusive outpatient setting. Our passionate team is dedicated to helping individuals overcome challenges associated with post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. We pride ourselves on our trauma-informed approach and are continuously evolving our methodologies to align with best practices in the mental health field.

Work Environment

As a remote organization, Chat and Change Counseling, LLC offers flexibility while maintaining a strong support system for its therapists. Utilizing telehealth capabilities, our therapists connect with clients in a comfortable setting of their choice. Each therapist has access to collaborative digital resources and regular team meetings, ensuring that a sense of community and teamwork prevails within our practice.

Key Responsibilities
  • Conduct comprehensive trauma-informed mental health assessments to explore patients' trauma histories and inform tailored treatment strategies.
  • Develop and implement individualized treatment plans with goals focused on trauma recovery, resilience-building, and symptom management.
  • Utilize evidence-based therapeutic interventions, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to address clients’ needs.
  • Facilitate individual and group therapy sessions that assist patients in processing trauma and developing effective coping strategies.
  • Engage in multidisciplinary collaboration with psychiatrists and other mental health professionals to provide integrated care tailored to each patient.
  • Provide timely crisis intervention and support during trauma-related emergencies, ensuring clients feel safe and heard.
  • Educate patients and their families about trauma responses, coping mechanisms, and available support resources, enhancing their understanding of the healing process.
  • Maintain thorough, accurate, and confidential documentation in accordance with legal and ethical standards to uphold the integrity of care provided.
  • Participate in ongoing case consultations, team meetings, and professional development opportunities focused on trauma-informed care advancements.
  • Stay informed about the latest research and evidence-based practices related to trauma therapy to continuously improve treatment approaches.
Patient Population / Client Focus

The primary focus of this therapist position is on adult and adolescent clients who have experienced significant trauma. Our patient population often includes individuals grappling with PTSD, complex trauma, dissociative disorders, and associated mental health challenges. Our aim is to create a trust-building therapeutic alliance that encourages open dialogue and promotes effective healing strategies.

Qualifications
  • A Master’s or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Current and valid licensure as an LCSW, LPC, or LMFT in the state of New Jersey.
  • Strong foundational knowledge of trauma-related disorders and trauma-informed treatment methodologies.
  • Excellent interpersonal and communication skills that convey compassion and understanding to clients.
  • Proficiency in electronic health record (EHR) systems and a strong comfort level with technology.
Preferred Experience
  • At least 2 years of post-licensure experience in delivering trauma-focused therapeutic interventions.
  • A history of working collaboratively within a multidisciplinary team environment.
  • Demonstrated ability to manage intense and stressful situations while maintaining professionalism.
Compensation and Benefits

We value the contributions of our team members and offer a competitive salary range of USD 90,000 to 100,000 annually. Our comprehensive benefits package includes:

  • Health, dental, and vision insurance coverage.
  • A retirement savings plan with employer-matching contributions.
  • Generous paid time off (PTO) along with designated holiday pay.
  • Professional liability insurance coverage to safeguard your practice.
  • Opportunities for continuing education and support in professional development.
Career Growth Opportunities

At Chat and Change Counseling, LLC, we are committed to your professional development. We foster an environment that encourages learning and advancement. Therapists have opportunities to specialize in specific trauma modalities, participate in workshops, and take on leadership roles within the practice. As a part of our team, you will find pathways to diversify your skill set and grow within our supportive framework.

Why Join Our Team

If you are passionate about making a meaningful impact in the lives of trauma survivors and possess a commitment to evidence-based mental health practice, Chat and Change Counseling, LLC offers a rewarding work environment where your expertise is valued. By joining our team, you will become an integral part of a mission-driven organization that prioritizes effective, compassionate, and trauma-informed care.

Application Information

We encourage qualified candidates who are eager to help clients on their journeys of trauma recovery to apply for this position. To submit your application, please provide your resume and a cover letter detailing your relevant experience and motivation for joining our team. We look forward to welcoming you to our community of dedicated professionals at Chat and Change Counseling, LLC.