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Remote Email Chat Support Jobs in Laurel, MS (NOW HIRING)

Eisneramper Llp

AI Solution Architect

Hattiesburg, MS · On-site +1

$62.50 - $82.25/hr

You will have the flexibility to manage your days in support of our commitment to work/life balance ... email:talentacquisition@eisneramper.com #LI-JR1 #LI-Hybrid #LI-Remote Preferred Location: Iselin

All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Laurel, MS

Remote Email Chat Support information

See Laurel, MS salary details

$12

$22

$38

How much do remote email chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote email chat support in Laurel, MS is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $24.47 per hour, depending on experience, location, and employer.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What job categories do people searching Remote Email Chat Support jobs in Laurel, MS look for?

The top searched job categories for Remote Email Chat Support jobs in Laurel, MS are:

What cities near Laurel, MS are hiring for Remote Email Chat Support jobs?

Cities near Laurel, MS with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Laurel, MS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,786 per year, or $22.5 per hour.

Customer Service Representative (Remote)

HB Travels

Hattiesburg, MS • Remote

$13.50 - $18.25/hr

Full-time

Posted 6 days ago

Job description

We are looking for a customer-focused and dependable Customer Service Representative to join our growing remote team. This position is ideal for individuals who enjoy helping people, providing excellent service, and working in a professional virtual environment.

In this role, you will assist customers with inquiries, provide support throughout their experience, and help ensure a positive customer journey. You will support clients within the travel and hospitality sector while delivering exceptional customer service.

Responsibilities

  • Respond to customer inquiries via phone, email, and online communication platforms
  • Provide accurate information and professional support
  • Assist customers with service-related questions and requests
  • Maintain organized and accurate customer records
  • Follow up with customers as needed to ensure satisfaction
  • Communicate effectively with customers and team members
  • Help resolve concerns in a timely and professional manner
  • Follow company procedures and customer service standards

Qualifications

  • Strong communication and interpersonal skills
  • Customer service experience preferred but not required
  • Ability to work independently in a remote environment
  • Strong organizational and time-management skills
  • Comfortable using computers and online communication tools
  • Positive attitude and problem-solving mindset
  • Hospitality, travel, or customer-facing experience is a plus

What We Offer

  • Remote work opportunity
  • Flexible scheduling options
  • Training and onboarding provided
  • Supportive team environment
  • Professional development opportunities
  • Opportunity to work within a growing travel-focused business

Apply Today

If you enjoy helping customers, building positive relationships, and delivering outstanding service, we encourage you to apply. Qualified applicants will be contacted regarding the next steps in the hiring process.

Apply