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Remote Email Chat Support Jobs in Addison, IL (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Aprio

Senior Associate, Compliance as a Service

Chicago, IL · On-site +1

$80K - $132K/yr

Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... Support senior team members in client relationship management and contribute to expanding services ...

Globe Life

Be Seen First

Remote Sales and Support Associate

Naperville, IL · Remote

$60K - $80K/yr

As a Remote Sales and Support Associate, your responsibilities include developing customer ... We'll get in touch via phone call or email for the next step of application. * Check your inbox ...

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All JobsEmail Chat Support JobsRemote Email Chat Support JobsRemote Email Chat Support Jobs in Addison, IL

Remote Email Chat Support information

See Addison, IL salary details

$14

$26

$44

How much do remote email chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote email chat support in Addison, IL is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What job categories do people searching Remote Email Chat Support jobs in Addison, IL look for?

The top searched job categories for Remote Email Chat Support jobs in Addison, IL are:

What cities near Addison, IL are hiring for Remote Email Chat Support jobs?

Cities near Addison, IL with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Addison, IL as of August 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,280 per year, or $26.1 per hour.

Remote Client Support Representative - Travel

SWEET CAROLINA TRAVELS

Chicago, IL • Remote

$17 - $22.50/hr

Full-time

Re-posted 24 days ago

Job description

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

  • Support clients remotely via email, phone, and messaging platforms
  • Respond to travel-related inquiries in a timely, professional manner
  • Assist with itinerary changes, cancellations, updates, and special requests
  • Provide clear information on destinations, travel requirements, and agency processes
  • Monitor upcoming trips and proactively communicate with clients as needed
  • Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

  • Strong written and verbal communication skills
  • Customer service experience (travel, hospitality, or support roles preferred)
  • Highly organized, dependable, and detail-oriented
  • Comfortable working independently in a fully remote role
  • Able to learn new systems, booking platforms, and digital tools quickly
  • Passionate about travel and delivering excellent client support

What We Offer

  • Fully remote position
  • Flexible scheduling options
  • Comprehensive training and ongoing support
  • Growth opportunities within a travel-focused company
  • Access to travel-related perks and industry discounts
  • Supportive and collaborative remote team environment


Apply