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Remote Email Chat Support Jobs in Washington (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Eliassen Group

Email Cyber Security Engineer

Rockville, MD · Remote

$70 - $80/hr

Hybrid 3 days onsite / 2 days remote in either Rockville, MD or Tysons Corner, VA Our client seeks ... Lead and support the design, implementation, and ongoing management of security technologies and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... If you need a reasonable accommodation to apply for a position with MANTECH, please email us at ...

Proofpoint

Staff Product Support Engineer

Washington, DC · On-site +1

$214K/yr

... email, and chat and resolve technical support issues in this product area. This may include ... Responding to technical support ticket and providing remote support to customers * Working with ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

... phones, email, chat, self-service, ticket triage, issue resolution, escalation, customer ... Ensures the operation can process 150,000+ annual tickets, support 8 a.m.-8 p.m. Monday through ...

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Remote Email Chat Support information

Are remote email chat support jobs legit?

Remote email chat support jobs are legitimate roles in customer service that involve assisting customers via email and chat platforms. However, job seekers should verify the employer's credibility, avoid positions that require upfront payments, and look for clear job descriptions and company information to ensure legitimacy.

What are the key skills and qualifications needed to thrive in remote email chat support?

To thrive as a Remote Email Chat Support professional, you need excellent written communication skills, attention to detail, and the ability to efficiently resolve customer queries. Proficiency with ticketing systems, CRM platforms, and chat/email management tools is typically beneficial, though formal certifications are not always required. Strong problem-solving abilities, patience, and the capacity to multitask set top performers apart in this role. These skills and qualities ensure that customers receive responsive, accurate, and empathetic support, which is crucial for customer satisfaction and retention.

What is a remote email chat support?

A Remote Email Chat Support job involves assisting customers through email and chat instead of phone calls. Responsibilities include responding to inquiries, troubleshooting issues, and providing guidance on products or services. Strong written communication skills, attention to detail, and the ability to multitask are essential for this role. Since it is remote, you'll need a reliable internet connection and the ability to work independently while following company guidelines.

How do you become a remote email chat support?

To become a remote email chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service tools like live chat software or email platforms. Many employers require a high school diploma or equivalent and may prefer previous customer service experience. Training is often provided, and a reliable internet connection is essential for remote work.

What does a remote email chat support do?

In a Remote Email Chat Support position, your main responsibilities include responding to customer inquiries through email and live chat, troubleshooting issues, and guiding customers toward solutions in a timely manner. You may also be expected to manage multiple conversations simultaneously, update customer records in CRM systems, and escalate complex issues to higher-level support when necessary. Regular communication with team leads and participation in virtual meetings or training sessions are also common. This role is best suited to individuals who thrive in a fast-paced, digital work environment and enjoy helping customers resolve their concerns efficiently.

What are the most commonly searched types of Email Chat Support jobs in Washington?

The most popular types of Email Chat Support jobs in Washington are:

What are popular job titles related to Remote Email Chat Support jobs in Washington?

For Remote Email Chat Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Email Chat Support jobs in Washington look for?

The top searched job categories for Remote Email Chat Support jobs in Washington are:

What cities in Washington are hiring for Remote Email Chat Support jobs?

Cities in Washington with the most Remote Email Chat Support job openings:

Remote Email Chat Support jobs near you
Infographic showing various Remote Email Chat Support job openings in Washington as of August 2026, with employment types broken down into 90% Full Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

Corporate Travel Consultant

Next Generation Recruitment & Staff

Washington, DC • Remote

$24 - $26/hr

Full-time

Re-posted 29 days ago

Job description

Our client is seeking a Corporate Travel Consultant role to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled team of Corporate Specialize Travel Consultants located virtually from home. The role will report to an op supervisor and support from an operations manager.

** Pay range $24.00 to $26.00 per hour**

Key Responsibilities:

  • Hours of Operation and shifts available: 8am-9pm ET Monday-Friday
  • Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client n Support other work, including other customers when directed to do so by leadership.
  • Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre.
  • Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.
  • Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
  • Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance
  • Follow internal compliance and regulatory requirements for all customers and locations supported
  • Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
  • Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (C productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
  • Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
  • Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
  • Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed