$27/hr
... documenting, and refining new workflows, processes, and operational improvements Support ongoing efforts to reduce manual work and improve response times through operational efficiencies Help Center ...
$27/hr
... documenting, and refining new workflows, processes, and operational improvements Support ongoing efforts to reduce manual work and improve response times through operational efficiencies Help Center ...
$27/hr
... documenting, and refining new workflows, processes, and operational improvements Support ongoing efforts to reduce manual work and improve response times through operational efficiencies Help Center ...
Ogden, UT · Remote
$40K - $50K/yr
... filing, document management, and other office support as needed. * Deliver a welcoming and ... Ability to quickly learn new software, phone systems, and internal processes. * Reliable ...
Quick apply
Ogden, UT · Remote
$40K - $50K/yr
... filing, document management, and other office support as needed. * Deliver a welcoming and ... Ability to quickly learn new software, phone systems, and internal processes. * Reliable ...
$22.25 - $27.50/hr
Currently, the leave management process is painful and inefficient for everyone. Company leaders ... Maintain complete and accurate internal records of leave requests and documentation of best ...
$22.25 - $27.50/hr
Currently, the leave management process is painful and inefficient for everyone. Company leaders ... Maintain complete and accurate internal records of leave requests and documentation of best ...
Lehi, UT · On-site +1
This remote role can be located anywhere in the United States of America. Total travel could be up ... Highly detail oriented with proven ability to document systems and processes * Must be able to work ...
Lehi, UT · On-site +1
This remote role can be located anywhere in the United States of America. Total travel could be up ... Highly detail oriented with proven ability to document systems and processes * Must be able to work ...
Salt Lake City, UT · Remote
$16.50 - $21/hr
... established process. Core Responsibilities Customer Support & Issue Resolutio n * Serve as the ... Maintain accurate and complete ticket documentation following ECP best practices * Update and ...
Salt Lake City, UT · Remote
$16.50 - $21/hr
... established process. Core Responsibilities Customer Support & Issue Resolutio n * Serve as the ... Maintain accurate and complete ticket documentation following ECP best practices * Update and ...
Midvale, UT · On-site +1
$146K - $170K/yr
... card processing system, Base24. The individual will support the full technology stack for this ... Prepares and maintains necessary documentation. * Highest level may function as a lead. * Other ...
Midvale, UT · On-site +1
$146K - $170K/yr
... card processing system, Base24. The individual will support the full technology stack for this ... Prepares and maintains necessary documentation. * Highest level may function as a lead. * Other ...
Midvale, UT · On-site +1
$146K - $170K/yr
... card processing system, Base24. The individual will support the full technology stack for this ... Prepares and maintains necessary documentation. * Highest level may function as a lead. * Other ...
Midvale, UT · On-site +1
$146K - $170K/yr
... card processing system, Base24. The individual will support the full technology stack for this ... Prepares and maintains necessary documentation. * Highest level may function as a lead. * Other ...
Midvale, UT · On-site +1
$146K - $170K/yr
... card processing system, Base24. The individual will support the full technology stack for this ... Prepares and maintains necessary documentation. * Highest level may function as a lead. * Other ...
Midvale, UT · On-site +1
$146K - $170K/yr
... card processing system, Base24. The individual will support the full technology stack for this ... Prepares and maintains necessary documentation. * Highest level may function as a lead. * Other ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · On-site +1
$65K/yr
Job Title Sr. Transaction Coordinator - Remote or Hybrid Summary Provides operational coordination ... team with any documentation required to be used during the transaction management process ...
Salt Lake City, UT · Remote
$180K - $215K/yr
Proficiency using electronic medical records to document care accurately and efficiently * Strong ... If you need a reasonable accommodation to complete the application or interview process, please ...
Quick apply
Salt Lake City, UT · Remote
$180K - $215K/yr
Proficiency using electronic medical records to document care accurately and efficiently * Strong ... If you need a reasonable accommodation to complete the application or interview process, please ...
Provo, UT · Remote
$180K - $215K/yr
Proficiency using electronic medical records to document care accurately and efficiently * Strong ... If you need a reasonable accommodation to complete the application or interview process, please ...
Quick apply
Provo, UT · Remote
$180K - $215K/yr
Proficiency using electronic medical records to document care accurately and efficiently * Strong ... If you need a reasonable accommodation to complete the application or interview process, please ...
Salt Lake City, UT · On-site +1
$90K - $120K/yr
... process and provide follow-up support * Maintain accurate digital records of client interactions ... Fully remote work environment with no commute * Opportunities for advancement based on performance ...
Salt Lake City, UT · On-site +1
$90K - $120K/yr
... process and provide follow-up support * Maintain accurate digital records of client interactions ... Fully remote work environment with no commute * Opportunities for advancement based on performance ...
... process documentation, problem identification, database and system configuration, hardware/software ... Drive detailed requirements gathering sessions through on-site and remote analysis and customer ...
... process documentation, problem identification, database and system configuration, hardware/software ... Drive detailed requirements gathering sessions through on-site and remote analysis and customer ...
West Valley City, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...
West Valley City, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...
Salt Lake City, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...
Salt Lake City, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...
Saint George, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...
Saint George, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...
Provo, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...
Provo, UT · Remote
$70 - $90/hr
... process optimization. * Design and interpret complex laboratory experiments involving chemical ... Document laboratory methodologies, data, and findings clearly and accurately, ensuring ...

Remote
$27/hr
Other
This job post has expired 1 day ago. Applications are no longer accepted.
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This position is remote; however, due to specific position requirements, the employer cannot hire from the following locations for this opportunity:
As a Bilingual Help Desk Operations Specialist, you will play a critical role in delivering a seamless, responsive customer experience by managing inbound Help Desk inquiries, triaging requests, and ensuring issues are routed to the right teams quickly and efficiently. This role serves as the operational front door to the Customer Experience organization, helping employees, HR teams, and customers navigate questions related to leave support, product support, and general account needs. The ideal candidate is highly organized, customer-oriented, systems-minded, and comfortable balancing responsiveness with operational efficiency. In addition to ticket management, this role will partner closely with the Customer & Growth Operations Manager to improve Help Desk workflows, support automation initiatives, refine AI-driven customer experiences, and maintain high-quality Help Center content.
Day in the Life
Help Desk Management & Customer Support
Respond to inbound customer, employee, and HR inquiries through the Help Desk in a timely, professional, and empathetic manner
Serve as the first line of response for customer inquiries, resolving issues directly whenever possible
Triage and route tickets to the appropriate teams, specialists, or escalation paths to ensure efficient resolution
Monitor Help Desk queues to ensure tickets are progressing appropriately and service level expectations are met
Identify trends, recurring issues, and friction points impacting customer experience
Ticket Triage & Escalation Management
Assess incoming requests and determine the appropriate owner, priority level, and next steps
Escalate urgent, sensitive, or high-impact customer concerns to leadership teams when appropriate
Partner cross-functionally with Leave Specialists, Technical Support, Payroll, Compliance, Customer Success, and Leadership to coordinate issue resolution
Proactively flag at-risk customer experiences, communication gaps, or operational concerns
AI, Automation & Workflow Optimization
Assist in building, refining, and improving our AI customer support agent to increase efficiency and improve customer outcomes
Help identify opportunities for automation across customer workflows and Help Desk operations
Partner on testing, documenting, and refining new workflows, processes, and operational improvements
Support ongoing efforts to reduce manual work and improve response times through operational efficiencies
Help Center & Knowledge Management
Help maintain, review, and improve Help Center documentation to ensure accuracy, clarity, and usefulness
Identify documentation gaps and recommend updates based on recurring customer questions
Assist with SOP creation and ongoing process documentation to support operational consistency
Customer Outreach & Follow-Up
Occasionally, contact employees or customers by phone to gather additional information, clarify requests, or assist with issue resolution
Provide a calm, empathetic, and professional customer experience, particularly in sensitive situations
Sourced by ZipRecruiter
Technology, communication and media
11 - 50 Employees
Walnut Creek, CA, US
2008