Remote Disney Operations Jobs (NOW HIRING)

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The Skywalker Sound Development Group is seeking a dedicated and client-focused Senior Workflow Integration Engineer to join our growing organization. In this critical role, you will ensure clients can seamlessly integrate and operationalize our software platform within their unique workflows and organizational structures.

As a Sr Workflow Integration Engineer, you will serve as the primary technical liaison for assigned clients, delivering hands-on support and guidance to optimize their use of our platform. Your ability to balance tier 1 support, technical problem-solving, and workflow design will ensure clients achieve maximum value from our solutions, enabling their success in demanding media production environments.

This role is considered remote from Los Angeles, which means the employee will work remotely on an ongoing basis from Los Angeles and will not have an assigned workspace at a Company designated location.

• Establish and maintain worldwide standards, procedures, and training materials for software implementation at audio facility operations.

• Provide high-level technical guidance to internal teams, clients, and third-party vendors for complex integration projects.

• Act as the primary technical contact for assigned clients, providing tier 1 support and hands-on assistance with software implementation and workflow integration.

• Collaborate with clients to understand their specific operational requirements and design tailored solutions using our software platform.

• Guide clients through system configuration, deployment, and optimization to ensure seamless adoption.

• Deliver training sessions and documentation to enable clients' teams to efficiently utilize the platform within their workflows.

• Troubleshoot and resolve technical issues promptly, escalating complex problems to internal engineering teams when necessary.

• Provide feedback to product development teams based on client experiences, identifying opportunities for platform improvements.

• Monitor client satisfaction and proactively address potential challenges to maintain strong, long-term relationships.

• Assist with software upgrades, migrations, and other client-specific technical projects.

• Participate in an on-call rotation to provide timely support during critical client operations.

• Stay informed about industry trends and best practices to advise clients on leveraging our solutions effectively.

• Strong understanding of media production workflows, particularly those involving audio, video, and digital content pipelines.

• Deep expertise in audio post-production, professional studio operations, and tools such as Pro Tools.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

• 8+ years of experience in a technical operations, systems engineering, or workflow design role, preferably within media and entertainment.

• Proficiency in troubleshooting and supporting complex software platforms in real-world operational environments.

• Familiarity with Linux, cloud-based systems, basic scripting (Python, Bash) and graphical canvases (Lucidchart)

• Exceptional interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences.

• Proven ability to manage multiple client relationships and projects simultaneously.

• A customer-first attitude, with a commitment to delivering outstanding service.
  

• Experience with localization training and the development of global audio standards.

• Familiarity with high-security and high-priority content workflows.

• Proven success in workflow optimization consultancy and upgrading global hardware/workstation standards.

• Experience supporting media software solutions, such as media asset management systems, audio workstations, or rendering pipelines.

• Familiarity with CI/CD workflows and DevOps practices.

• Knowledge of audio and video processing technologies, including immersive audio formats.

• Experience with tools like Jira or Zendesk for support ticketing and tracking.

• Technical certifications (e.g., AWS Certified Solutions Architect) or experience with ITIL best practices for support.
  

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