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Remote Director Technical Operations Jobs in Texas

TTEC Digital

Technical Operations Manager

Austin, TX · On-site +1

This is a remote, telecommute role based in US. In the role you will be responsible for managing ... managed technical operations, building and maintaining client relationships, ensuring client ...

TTEC Digital

Technical Operations Manager

Austin, TX · Remote

This is a remote, telecommute role based in US. In the role you will be responsible for managing ... managed technical operations, building and maintaining client relationships, ensuring client ...

Leadr

Head of Technical Operations (Remote)

Austin, TX · Remote

The Position The Head of Technical Operations is the architect behind Leadr's entire technology ... As a fully remote organization, our hiring process may include additional application questions, a ...

Five9

Director, Technical Accounting

Irving, TX · On-site +1

We are seeking a highly skilled and strategic Director of Technical Accounting, reporting directly ... Operational Oversight: Own the review and tie-out of the month-end and quarter-end close package ...

Mistras Group

TECHNICAL DIRECTOR

Houston, TX · Remote

The Technical Director is a leadership and operational role focused on driving scalability ... remote, geographically dispersed team. * Act as the primary liaison between laboratory operations ...

Qcells

Director of EPC Warranties

Houston, TX · On-site +1

Hybrid/Remote DIRECTOR OF EPC WARRANTIES Hanwha Qcells USA Corp (Qcells USA), headquartered in ... The candidates shall have adequate technical & commercial aptitudes and be able to understand what ...

Teton Ridge

Broadcast Operations Technician

Fort Worth, TX · On-site +1

$50K - $60K/yr

... remote productions. * Workflow Evolution: Keep pace with new streaming trends and technical ... Clear, concise communication - equally comfortable directing an arena crew and escalating to an ...

Taxplaniq

Operations Manager

Arlington, TX · Remote

$60/hr

This role focuses on technical operations, workflow creation, data integrity, integration ... Comfortable working cross-functionally in a remote environment * Bonus Qualifications: Experience ...

Pentecom

Director of Strategic Growth

Palestine, TX · On-site +1

Please note the Director of Strategic Growth position is a full-time, fully remote position. The ... This role is specifically accountable for integrating technical, operational, and financial inputs ...

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Remote Director Technical Operations information

What are Remote Director Technical Operations?

A Remote Director of Technical Operations is a senior-level professional responsible for overseeing and managing the technical operations of an organization from a remote location. This role typically involves leading teams, ensuring the reliability and efficiency of technology systems, and developing operational strategies to support business goals. Remote Directors collaborate with other departments, implement best practices, and address technical challenges to drive organizational success. They leverage digital tools to manage distributed teams and maintain communication while ensuring all technical operations run smoothly.

What are the key skills and qualifications needed to thrive as a Remote Director of Technical Operations, and why are they important?

To excel as a Remote Director of Technical Operations, you need extensive experience in IT or engineering management, a strong understanding of operational best practices, and often a relevant degree such as in computer science or business administration. Familiarity with cloud infrastructure, DevOps tools, IT service management platforms, and certifications like ITIL or PMP are commonly required. Exceptional leadership, strategic thinking, and effective virtual communication skills set top performers apart in this role. These competencies ensure seamless technical operations, foster high-performing distributed teams, and drive organizational success in a remote environment.

What are some common challenges faced by a Remote Director of Technical Operations, and how can they be effectively managed?

A Remote Director of Technical Operations often encounters challenges such as aligning distributed teams, maintaining clear communication across time zones, and ensuring consistent implementation of technical standards. To manage these effectively, it is important to establish regular check-ins, leverage collaboration tools, and create clear documentation for processes and expectations. Building a culture of transparency and accountability helps mitigate misunderstandings and keeps teams motivated, while investing in professional development fosters growth and operational excellence.

What is the difference between Remote Director Technical Operations vs Remote Technical Program Manager?

AspectRemote Director Technical OperationsRemote Technical Program Manager
Primary FocusOverseeing technical operations, infrastructure, and team managementManaging technical projects, coordinating cross-functional teams, and ensuring project delivery
Required CredentialsTechnical leadership experience, often with engineering or IT backgroundProject management certifications (e.g., PMP), technical background beneficial
Work EnvironmentLeadership role within technical teams, strategic planningProject-focused, cross-team collaboration, often client-facing
Industry UsageCommon in tech companies, SaaS, and IT servicesWidely used in software development, tech firms, and product companies

The Remote Director Technical Operations primarily focuses on managing technical teams and infrastructure, ensuring operational efficiency. In contrast, the Remote Technical Program Manager concentrates on coordinating technical projects across teams to meet specific goals. Both roles require technical knowledge, but their scope and responsibilities differ significantly.

What are popular job titles related to Remote Director Technical Operations jobs in Texas? For Remote Director Technical Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Director Technical Operations jobs in Texas look for? The top searched job categories for Remote Director Technical Operations jobs in Texas are:
What cities in Texas are hiring for Remote Director Technical Operations jobs? Cities in Texas with the most Remote Director Technical Operations job openings:
Remote Director Technical Operations jobs near you
Infographic showing various Remote Director Technical Operations job openings in Texas as of June 2026, with employment types broken down into 78% Full Time, 12% Part Time, 4% Temporary, 4% Contract, and 2% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.
Technical Operations Manager

Technical Operations Manager

TTEC Digital

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are looking for a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in US.
In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.
In addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.
What you will be doing:
Platform Operations Management
  • Management, trending and analysis of historical and existing support and change service requests
  • Prioritize work related to service requests for technical resources
  • Own completion of Change Management cycles and provide adequate visibility internally and externally.
  • Review daily/weekly/monthly platform statistics related to stability and capacity
  • Develop Action plans to resolve stability or capacity issues
  • Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
  • Ensure certification of technical plans for major implementations and projects
  • Continuous development and exhibition of platform knowledge and effective application to the client environment
  • Ensure adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,

Timely and Effective Management of internal and external Communications
  • Organize and Lead regular client Operational status reviews
  • Coordinate account activities and communications with Account Management and support interactions and communications with relevant vendors
  • Maintain positive and professional demeanor when communicating internally and externally
  • Build strong business relationships with all engagement stakeholders
  • Act as a trusted advisor for client contacts
  • Distribute and discuss client "lessons learned" discoveries

Ensure Client Satisfaction with Managed Services Operations
  • Proactive "informal" check with client on Managed Services performance
  • Ensure client issues thoroughly triaged and SLA's met
  • Conduct bi-annual client feedback discussion
  • Develop effective action plan to address negative client feedback and prevent recurrence of client issues
  • Communicate all client feedback to account management and staff
  • Management and assurance of escalations and timely and effective incident notifications
  • Drive the assurance of resource effort allocation to remain in alignment with client requirements
  • Arrange site visits with client to improve ICS/MS understanding of client mission

Ensure effective management of Commercial aspects
  • Assist account partners and Account Management with client interactions
  • Assist with the creation of SOW's, Change Requests, RFP responses and other contract documentation
  • Tracking Project run rates, hours utilization and ensure proper invoicing
  • Pre-Implementation requirements compilation, LOE and Resource Management for small projects
  • Obtain solid knowledge of Managed Services offerings
  • Provide formal account status and communication with Account Partner and Account Managers
  • Provide important client information to peers and management to facilitate good business decisions
  • Work with account partners to identify relationship expansion opportunities

Manage effective transition of Support Activities
  • Integrate with and provide feedback to improve delivery methods
  • Ensure requisite support reference documentation is created
  • Provide direction for client transition to new support model
  • Manage client expectations for daily support and ongoing projects
  • Manage engagement scope and responsibilities

Skills and experience you bring:
  • 2-4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or on-premises technologies
  • Proven client management capabilities, including relationship building, expectation setting, and issue resolution
  • Hands-on experience delivering or managing Contact Center technologies, such as:
    • Voice and data network operations
    • Computer Telephony Integration (CTI)
    • ACD and IVR platforms
    • CRM systems and related integrations
  • Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fast-paced environment
  • Nice to have: foundational project management experience (task planning, timelines, cross-functional coordination)

$90,000 - $105,000 a year
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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