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Remote Director Technical Operations Jobs in Kentucky

Toloka

Our remote-first team is globally distributed around the world: USA , UK , the Netherlands , Serbia ... Direct experience working with external customers on technical projects (requirements gathering ...

Siemens Healthineers

$141K - $194K/yr

Diagnose operational challenges by identifying root causes, not just symptoms * Develop practical ... Remote (U.S.) with periodic travel (30% North America) #LI-BH1 Who we are : We are a team of more ...

RMS Energy

Technical Data Coordinator

Louisville, KY · Remote

Collaborate with engineers, operations, and project teams to ensure data accuracy * Contribute to ... Able to work independently in a remote environment * Willing to travel 25%+ to sites or industry ...

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ... operational success. About Harris: Harrisis a leading provider of mission critical software to the ...

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Remote Director Technical Operations information

What is a remote director technical operations?

A Remote Director of Technical Operations is a senior-level professional responsible for overseeing and managing the technical operations of an organization from a remote location. This role typically involves leading teams, ensuring the reliability and efficiency of technology systems, and developing operational strategies to support business goals. Remote Directors collaborate with other departments, implement best practices, and address technical challenges to drive organizational success. They leverage digital tools to manage distributed teams and maintain communication while ensuring all technical operations run smoothly.

What are the key skills and qualifications needed to thrive as a remote director technical operations?

To excel as a Remote Director of Technical Operations, you need extensive experience in IT or engineering management, a strong understanding of operational best practices, and often a relevant degree such as in computer science or business administration. Familiarity with cloud infrastructure, DevOps tools, IT service management platforms, and certifications like ITIL or PMP are commonly required. Exceptional leadership, strategic thinking, and effective virtual communication skills set top performers apart in this role. These competencies ensure seamless technical operations, foster high-performing distributed teams, and drive organizational success in a remote environment.

What are some common challenges faced by a remote director technical operations, and how can they be effectively managed?

A Remote Director of Technical Operations often encounters challenges such as aligning distributed teams, maintaining clear communication across time zones, and ensuring consistent implementation of technical standards. To manage these effectively, it is important to establish regular check-ins, leverage collaboration tools, and create clear documentation for processes and expectations. Building a culture of transparency and accountability helps mitigate misunderstandings and keeps teams motivated, while investing in professional development fosters growth and operational excellence.

What is the difference between Remote Director Technical Operations vs Remote Technical Program Manager?

AspectRemote Director Technical OperationsRemote Technical Program Manager
Primary FocusOverseeing technical operations, infrastructure, and team managementManaging technical projects, coordinating cross-functional teams, and ensuring project delivery
Required CredentialsTechnical leadership experience, often with engineering or IT backgroundProject management certifications (e.g., PMP), technical background beneficial
Work EnvironmentLeadership role within technical teams, strategic planningProject-focused, cross-team collaboration, often client-facing
Industry UsageCommon in tech companies, SaaS, and IT servicesWidely used in software development, tech firms, and product companies

The Remote Director Technical Operations primarily focuses on managing technical teams and infrastructure, ensuring operational efficiency. In contrast, the Remote Technical Program Manager concentrates on coordinating technical projects across teams to meet specific goals. Both roles require technical knowledge, but their scope and responsibilities differ significantly.

What job categories do people searching Remote Director Technical Operations jobs in Kentucky look for?

The top searched job categories for Remote Director Technical Operations jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Director Technical Operations jobs?

Cities in Kentucky with the most Remote Director Technical Operations job openings:

Remote Director Technical Operations jobs near you

Technical Support Specialist - HVAC - REMOTE

GE Appliances

Louisville, KY • On-site, Remote

Full-time

Posted 21 days ago

Job description

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
As a Technical Support Specialist with GE Appliances' Air & Water Ecosystem, you'll be responsible for delivering first-contact technical support to contractors, end users, and distributor partners across Air & Water product lines (e.g., residential HVAC, light commercial systems, VRF). This role provides timely troubleshooting assistance, interprets system data, and guides customers through structured resolution steps using established tools and technical resources. The position requires independent problem-solving, effective communication, and accurate case documentation to support efficient issue resolution and high-quality customer experience, while escalating more complex issues to advanced technical teams as needed.
Position
Technical Support Specialist - HVAC - REMOTE
Location
USA, Louisville, KY
How You'll Create Possibilities
Essential Duties & Responsibilities
  • Provide timely, accurate, and professional technical support via phone and email to contractors, end users, and distributor partners for a range of products (e.g. residential HVAC, light commercial systems, VRF), ensuring high-quality customer experience.

  • Diagnose and troubleshoot product issues across product systems through structured resolution steps.

  • Interpret system feedback and operating data (e.g., error codes, fault histories, control board indicators, and reported performance conditions) to support accurate issue identification.

  • Utilize GE Appliances/Haier tools and platforms (e.g., TD-03, SmartHQ, or equivalent) to review system data and identify potential performance issues to support troubleshooting.

  • Provide technical documentation and guidance, including wiring diagrams, submittals, capacity tables, installation instructions, and control configuration support.

  • Assist customers with installation, startup, and operational questions within a remote support environment, ensuring adherence to product specifications and best practices.

  • Escalate complex or unresolved issues to Product Specialists or Engineering teams, providing clear and thorough documentation of troubleshooting steps and findings.

  • Collaborate cross-functionally with Service, Engineering, Manufacturing, and Parts teams to support issue resolution and information sharing.

  • Maintain accurate and detailed case records, including reported symptoms, diagnostic steps performed, data reviewed, and final resolution or escalation path.

  • Demonstrate self-directed problem-solving by leveraging technical documentation, knowledge bases, and internal tools prior to escalation.

  • Ensure case documentation supports cross-functional visibility and efficient escalation.

What You'll Bring to Our Team
Position Competencies (Required Knowledge, Skills, & Abilities)
  • Independent Task Execution: Demonstrates the ability to work independently under general supervision to manage inbound technical support cases, prioritize workload, and support timely and accurate resolution of customer issues.

  • Technical Problem Solving: Applies practical knowledge of HVAC systems to diagnose and resolve customer issues, utilizing structured troubleshooting methods, system data, and available tools to address moderately difficult, non-complex problems.

  • Customer-Focused Communication: Effectively communicates technical information to contractors, distributors, and end users, translating complex concepts into clear, actionable guidance to support issue resolution and customer understanding.

  • Applied Technical Knowledge: Utilizes working knowledge of residential and light commercial HVAC systems, including system components, controls, and diagnostics, to support installation, startup, and operational inquiries.

  • Systems and Data Utilization: Leverages case management systems and diagnostic tools to document cases, review system data, and support data-informed troubleshooting and resolution processes.

  • Time and Priority Management: Effectively manages multiple tasks and competing priorities in a fast-paced environment, ensuring responsiveness and adherence to service level expectations.

  • Collaboration and Escalation: Recognizes when issues exceed scope and appropriately escalates to advanced technical teams, providing clear and structured documentation to support efficient resolution.

  • Adaptability and Continuous Learning: Demonstrates flexibility in adapting to new products, tools, and processes, while actively building technical knowledge and improving troubleshooting effectiveness over time.

  • Systems Skills: Case management systems (e.g., Salesforce or equivalent); Microsoft Office (Excel, Word, Outlook); Standard business systems and data entry tools

  • Language Skills: Bi-lingual fluency in English/Spanish or English/French (only required if hired as bi-lingual support)

Preferred Competencies
  • Advanced Technical Exposure: Demonstrates familiarity with light commercial HVAC systems, VRF technologies, and inverter-driven equipment, enabling more efficient troubleshooting and customer support.

  • Diagnostic Tools Proficiency: Applies experience using manufacturer-specific diagnostic tools and connected platforms (e.g., TD-03, SmartHQ) to interpret system data and identify performance issues.

  • Technical Support Environment Experience: Brings experience from a technical call center or customer support setting, with the ability to manage high call volumes while maintaining service quality.

  • Multilingual Communication: Utilizes bilingual language skills (e.g., English/Spanish or English/French) to effectively support a broader customer base.

  • Technical Documentation: Demonstrates the ability to clearly document troubleshooting steps, system data, and resolutions in a structured manner to support case tracking and knowledge sharing.

  • Systems Skills: GE Appliances/Haier diagnostic platforms (e.g., TD-03, SmartHQ); HVAC diagnostic or connected equipment platforms ; Case documentation and reporting tools

Educational and Experiential Background
  • High School Diploma or equivalent required

  • Minimum of 3 years of experience in HVAC installation, service, or technical support (residential and/or light commercial preferred)

  • Experience using computer systems and standard business applications

Preferred Education/Experience
  • Technical degree, certification, or related HVAC training

  • Experience supporting light commercial HVAC equipment (e.g., rooftop units, packaged systems)

  • Familiarity with VRF systems, inverter-driven technologies, and advanced controls

  • Experience using manufacturer diagnostic tools or connected platforms for troubleshooting and system analysis

  • Prior experience in a technical call center or customer support environment

Working Conditions & Travel Requirements
  • Working conditions are typical for an office environment.

  • Occasional weekend/evening work may be required.

  • 0% ongoing travel; occasional conferencing and/or external training attendance may be required.

Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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