Remote Director Strategic Operations Jobs in Ohio

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation's largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.

As the Director of Strategic Volunteer Partnerships, you are a strategic and innovative leader responsible for designing, building, and scaling corporate volunteer engagement strategies that deepen community impact, strengthen corporate partnerships, and advance the Foundation's mission. This role serves as the architect of a modern volunteer engagement model, creating meaningful and measurable service opportunities that connect corporate partners, employees, and communities.

You are responsible for developing new programs, processes, systems, and operating models that enhance efficiency, consistency, and impact across the organization. Leveraging technology, data, automation, and emerging tools where appropriate, this leader drives innovation while ensuring solutions remain practical, scalable, and aligned with organizational values. You have a builder's mindset, balancing strategic vision with operational excellence to create sustainable growth and continuous improvement.

• Corporate Volunteerism Strategy & Program Leadership

  • Develop and execute a national corporate volunteer engagement strategy that increases community impact, expands participation, and strengthens corporate partnerships.

  • Design, launch, and scale innovative volunteer engagement models that support varying partner objectives and community needs, including team-based, skills-based, executive, virtual, and community-centered opportunities.

  • Create and implement high-quality volunteer experiences that deliver measurable value for corporate partners, volunteers, and communities.

  • Serve as a strategic advisor to corporate partners, aligning volunteer opportunities with business objectives, employee engagement goals, and community priorities.

  • Identify emerging trends and best practices in volunteerism, corporate social responsibility, and community engagement and translate insights into actionable strategies.

  • Cultivate strategic partnerships with corporations, community, and internal stakeholders to expand opportunities and strengthen the volunteer ecosystem.

• Innovation, Process Design & Continuous Improvement

  • Design, implement, and continuously improve processes, workflows, systems, and operating models that enhance effectiveness, efficiency, and scalability.

  • Evaluate current practices and identify opportunities to simplify, standardize, automate, and improve volunteer and partner engagement activities.

  • Lead innovation initiatives that improve service delivery, participant experiences, and organizational performance.

  • Develop tools, resources, and frameworks that enable consistent execution across teams, markets, and programs.

  • Pilot and test new concepts, assess outcomes, and scale successful solutions across the organization.

  • Foster a culture of continuous improvement, innovation, adaptability, and operational excellence.

• Technology & Business Enablement

  • Leverage technology, data, automation, and emerging solutions to strengthen volunteer program management, communication, reporting, and stakeholder engagement.

  • Identify opportunities to utilize artificial intelligence and other innovative tools to improve productivity, decision-making, operational effectiveness, and user experience.

  • Partner with organizational leaders and functional teams to evaluate, implement, and optimize technology solutions that support strategic objectives.

  • Promote responsible, effective, and mission-aligned adoption of new technologies and digital capabilities.

  • Monitor emerging technologies and industry trends and recommend solutions that support long-term organizational growth and sustainability.

• Volunteer Operations & Partner Experience

  • Oversee the planning, execution, and ongoing enhancement of volunteer engagement programs and experiences.

  • Strengthen volunteer recruitment, onboarding, scheduling, stewardship, recognition, and retention practices.

  • Ensure exceptional service delivery and high levels of satisfaction among corporate partners and volunteers.

  • Develop meaningful measurement and reporting frameworks that demonstrate volunteer impact, program effectiveness, and partner value.

  • Establish and monitor key performance indicators and use data-driven insights to inform decision-making and continuous improvement efforts.

• Leadership & Collaboration

  • Lead cross-functional initiatives and influence stakeholders to achieve strategic objectives and organizational priorities.

  • Build and maintain collaborative relationships across internal teams and external partners.

  • Serve as a champion for innovation, change management, and organizational effectiveness.

  • Support the adoption of new processes, tools, and ways of working through training, coaching, and stakeholder engagement.

  • Represent the Foundation professionally in meetings, events, and partnership discussions.

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

• Performs other duties as assigned.

Education: Bachelor's degree or equivalent combination of education and experience.

Required Experience:

• Minimum of seven (7) years of leadership experience in volunteer engagement, corporate partnerships, community engagement, program management, or related fields.

• Demonstrated success designing and implementing new programs, processes, systems, or operating models.

• Experience leading complex initiatives from concept through execution and scale.

• Strong strategic planning, project management, relationship-building, and communication skills required.

• Experience utilizing technology and data to improve operations, performance, and decision-making.

Preferred Experience:

• Experience leading national or multi-market volunteer engagement programs. Experience implementing technology, automation, or digital transformation initiatives.

• Experience using artificial intelligence (AI) and other emerging technologies in business operations.

• Experience in nonprofit, foundation, healthcare, corporate social responsibility, or community engagement environments.

Skills:

• Must have excellent communication, presentation, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

• Must have good computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.

• Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.

• Must be able to successfully lead others in an environment of complexity.

• Must have strong motivational skills and a high emotional intelligence quotient (EQ)

Travel: Up to 35%

Licensure: Must have a valid Driver's License and meet the company motor vehicle policy

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx- 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
  • Complimented with aHealthcare Flexible Spending AccountorEmployer funded Health Savings Account
  • IncludesFertility & Family Building Support,Weight Management, andChronic Condition Support
  • Parental Leave paid at 100%for four weeks
  • Coverage begins first of the month following your date of hire!
• Dental&Visioncoverage for you and your family with Nationwide providers.
• Company providedLife & ADDinsurance andDisabilitycoverage.
• Supplementalbenefitssuch asLifeandAD&Dfor you and your family,Accident Insurance,Hospital Indemnity,andCritical Illness.
• Flexible Spending Accountsfor Dependent Care and Transportation & Parking
• Well-being Programsincluding an enhanced EAP withmental health and work-life support,tobacco cessation, andWell-Being Your Waywhich offers up to$1000/year in rewards & reimbursements!
• Retirement Savings Planofferingimmediate company funding at 3%, increasing up to 5% over timeand anadditionalcompany match up to 5%when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO),9 paid Holidays and Parental Paid Leave at 100%

(Programs vary depending on Full Time, Part Time or Contingent Status)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.