Remote Director Case Management Jobs in Alberta (NOW HIRING)

Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business.

This presents a rare opportunity for our clients, stakeholders and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations.

We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. As a manager, you will lead a team of Business Immigration Analysts delivering high-quality, on-time immigration filings and client support for large and emerging companies. You'll own day-to-day operations, coach and develop talent, drive process and technology improvements, and serve as a primary partner to attorneys and client stakeholders.

What You'll Lead & Deliver Team leadership & mentoring Manage workload, staffing, and priorities for a pod/squad of Analysts and Senior Associates. Provide coaching, QA reviews, and career development plans; conduct performance check-ins. Complex case strategy & escalation Oversee and review sophisticated nonimmigrant and immigrant filings (e.g., H-1B, L-1, TN, O-1, PERM, I-140, AOS/EAD/AP)

Resolve escalations, spot risks early, and coordinate with attorneys on strategy. Client program management Act as day-to-day operational lead for assigned accounts; run status calls, SLAs, and reporting. Translate business objectives into clear workplans; anticipate volume spikes and set filing calendars.

Quality, efficiency & continuous improvement Implement standardized SOPs, checklists, and QA controls; ensure accuracy in your team's work. Identify bottlenecks and lead Lean/Six Sigma-style improvements to cycle time and first-pass yield. Data, reporting & insights Use dashboards to manage throughput, backlog, expiries, and compliance milestones.

Convert data into actionable recommendations for clients and internal leadership. Technology & automation Champion use of case-management systems and automation tools; pilot new features and drive adoption. Training & knowledge management Build and deliver training on US immigration processes, policy updates, and best practices.

Maintain and evolve playbooks, templates, and knowledge bases. Stakeholder communication Tailor communications to executives, HR/TA partners, and employees; set expectations and timelines. Participate in client meetings and present solutions with clarity and confidence.

Risk, ethics & compliance Uphold firm policies and code of conduct; ensure audit-ready documentation and DOL/USCIS compliance. Qualifications Experience: 6-8+ years in U.S. employment-based immigration with progressive responsibility; 2+ years leading or mentoring teams (formal people management preferred)

Expertise: Deep working knowledge of high-volume NIV/IV processes including PERM and adjustment of status; strong drafting/review skills. Operations: Proven ability to manage SLAs, capacity planning, and complex, deadline-driven workflows. Communication: Executive-ready written and verbal communication; confident client facilitation.

Technology: Proficiency with immigration case-management systems and reporting tools; comfort driving automation adoption. Education/credentials: Paralegal certificate or university degree a plus (JD not required). Nice to have: Process improvement (Lean/Six Sigma), people leadership in a professional services environment, experience supporting large enterprise programs.

Additional Information: Regular/Full Time Hybrid and Remote opportunities available based on location and business needs Compensation Salary Range: $70,000 - $105,000 CAD Compensation is determined based on geographic location, years of relevant experience, education, and overall qualifications. We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.

Please note: AI technology may be used to support aspects of the application process. Life at Vialto Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.