Dialer & Compliance Technical Lead Location: Remote Duration: 6 -12 months Dialer & Compliance ... Work with Product Managers, Analysts, System Administrators, Architects, and Engineers to ensure ...
Dialer & Compliance Technical Lead Location: Remote Duration: 6 -12 months Dialer & Compliance ... Work with Product Managers, Analysts, System Administrators, Architects, and Engineers to ensure ...
Senior Telephony Administrator
$88K - $119K/yr
Advise on contact center best practices for progressive dialer balancing, queue management, and ... Remote work, with flexibility to align with US business hours * Direct collaboration with Business ...
Senior Telephony Administrator
$88K - $119K/yr
Advise on contact center best practices for progressive dialer balancing, queue management, and ... Remote work, with flexibility to align with US business hours * Direct collaboration with Business ...
Senior Telephony Administrator
New York, NY · Remote
$94K - $127K/yr
Advise on contact center best practices for progressive dialer balancing, queue management, and ... Remote work, with flexibility to align with US business hours * Direct collaboration with Business ...
Quick apply
Senior Telephony Administrator
New York, NY · Remote
$94K - $127K/yr
Advise on contact center best practices for progressive dialer balancing, queue management, and ... Remote work, with flexibility to align with US business hours * Direct collaboration with Business ...
Senior Telephony Administrator
New York, NY · Remote
$94K - $127K/yr
Advise on contact center best practices for progressive dialer balancing, queue management, and ... Remote work, with flexibility to align with US business hours * Direct collaboration with Business ...
Quick apply
Senior Telephony Administrator
New York, NY · Remote
$94K - $127K/yr
Advise on contact center best practices for progressive dialer balancing, queue management, and ... Remote work, with flexibility to align with US business hours * Direct collaboration with Business ...
Senior Call Center Administrator
Manhattan, NY · On-site +1
$94K - $128K/yr
Own and manage predictive and preview dialer strategies, including campaign setup, pacing ... This is not a digital nomad or remote international position; candidates must be based in the ...
Senior Call Center Administrator
Manhattan, NY · On-site +1
$94K - $128K/yr
Own and manage predictive and preview dialer strategies, including campaign setup, pacing ... This is not a digital nomad or remote international position; candidates must be based in the ...
Remote Dialer Administrator information
What is the difference between Remote Dialer Administrator vs Remote Call Center Supervisor?
| Aspect | Remote Dialer Administrator | Remote Call Center Supervisor |
|---|---|---|
| Primary Role | Manages and configures dialer systems to optimize outbound calling campaigns | |
| Certifications | Experience with dialer software, CRM tools, and technical troubleshooting | |
| Work Environment | Remote, technical, system-focused | |
| Industry Usage | Call centers, telemarketing, collections |
The Remote Dialer Administrator primarily focuses on managing dialer systems and ensuring efficient outbound campaigns, often requiring technical skills and software knowledge. In contrast, the Remote Call Center Supervisor oversees overall call center operations, including team management and performance. While both roles may work remotely and within call center environments, their core responsibilities and skill sets differ significantly.
How does a Remote Dialer Administrator typically collaborate with call center teams to optimize campaign performance?
A Remote Dialer Administrator works closely with call center managers and agents to ensure the dialer system is configured for maximum efficiency and compliance. They routinely analyze campaign data, adjust dialing strategies, and implement feedback from team members to improve contact rates and agent productivity. Regular communication with supervisors helps identify issues, such as call drops or connectivity problems, and ensures that the dialer settings align with campaign goals. This collaborative approach helps the team meet performance metrics while maintaining a positive customer experience.
What are Remote Dialer Administrators?
Remote Dialer Administrators are professionals who manage and maintain automated dialing systems for organizations, typically in call centers or telemarketing environments. They are responsible for configuring dialer software, monitoring system performance, troubleshooting issues, and ensuring compliance with relevant regulations. Working remotely, they use secure connections and specialized tools to oversee dialing campaigns, optimize call flows, and support agents. Their expertise helps improve operational efficiency and maximize successful contact rates.
What are the key skills and qualifications needed to thrive as a Remote Dialer Administrator, and why are they important?
To thrive as a Remote Dialer Administrator, you need expertise in call center operations, telephony systems, and a strong understanding of dialer software, often supported by experience in IT or telecommunications. Familiarity with tools like Genesys, Five9, or Noble Dialer, and relevant certifications such as CompTIA A+ or vendor-specific training, is typically required. Excellent problem-solving, attention to detail, and communication skills enable effective monitoring and optimization of dialing campaigns. These abilities are crucial for maximizing call center productivity, ensuring compliance, and minimizing downtime in a remote environment.
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Full-time
Posted 25 days ago
Job description
NAVA Software solutions is looking for a Dialer & Compliance Technical Lead
Details:
Dialer & Compliance Technical Lead
Location: Remote
Duration: 6 -12 months
Dialer & Compliance Technical Lead
The Dialer & Compliance Technical Lead plays a critical role in optimizing our entire customer lifecycle by owning and managing the technical details associated with our Outbound Dialing Capabilities and Use Cases. In this role you will support all aspects of ensuring optimal value attainment from our Five9 Platform, and Outbound Dialers by mitigating risk, refining our best-practices, and applying rigor around change management. You will work closely with Product Managers, Project Managers, Business Leads, Compliance Leads, and other staff within IT and Communications to define what needs doing, show us what good looks like, and directly contribute to our culture of ongoing improvement. In addition to the emphasis on the dialer and Compliance, you will contribute to supporting the daily operation and maintenance of our Five9 and Amazon Connect Contact Center solutions. A combination of analytical, communication, technical, and thought-leadership skills are critical to success in this role.
Essential Job Functions
Outbound Compliance and Dialer Subject Matter Expertise: Ensure that our dialer implementations are compliant, and that we can ensure compliance for various use cases including but not limited to Marketing / Sales, Operations, and Collections, plus Omni-Channel, etc...
Requirements Gathering: Collaborate with business stakeholders, and IT Leaders to understand their goals, processes, and requirements. Document and analyze these requirements to form a solid understanding of the business needs.
System Design and Planning: Develop detailed system specifications and design solutions that align with business objectives. Work with Product Managers, Analysts, System Administrators, Architects, and Engineers to ensure proposed systems meet business requirements and address concerns related Compliance, Data Quality, and IT Operations, within our Software Development Lifecycle.
Process Improvement: Identify opportunities for process improvement within existing systems and processes. Propose and implement changes to enhance efficiency, productivity, and overall funnel performance.
Investigation: Serve as a point of escalation where detailed investigations within the Communications Program are required. Analyze historical contact center data to extract insights and support decision-making processes within the Communications program. Ensure data accuracy, integrity, and reliability.
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and applications meet specified requirements. Identify and address any issues or defects during the testing phase.
Documentation: Create comprehensive documentation, including user manuals, user experience / process flows, utterances, system documentation, and training materials. Keep documentation up-to-date as systems evolve.
Stakeholder Communication: Facilitate communication between business stakeholders and IT Operations, and Engineering teams. Ensure that all parties have a clear understanding of project requirements and progress.
Training and Support: Provide training and support to end-users on new systems and processes. Address any user issues or concerns and collaborate with the support team to resolve technical issues.
Other duties, as required Qualifications:
Contact Center as a Service: Minimum 5 years experience implementing and managing Omni Channel CCaaS Technologies including IVR, ACD, Dialer, Omni Channel, etc...
Outbound Dialer SME: 3+ years managing omni-channel outbound dialing campaigns across multiple business domains. Experience measuring and solving for outbound communication deliverability concerns. Direct experience managing outbound dialing in Five9 with an external compliance solution. Direct experience integrating multiple data sources for list management.
Omni-Channel and Outbound Compliance: Direct experience implementing and supporting solutions for -channel compliance, including but not limited to: TSR, TCPA, ISO 27701, CAN-SPAM, FDCPA, etc...
Analytical Skills: Strong analytical and problem-solving skills to understand complex business processes and recommend effective solutions.
Communication Skills: Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
Technical Proficiency: Familiarity with various software and systems, as well as an understanding of programming languages, databases, and system architecture.
Project Management: Ability to manage multiple tasks and projects simultaneously. Knowledge of project management methodologies is often beneficial.
Adaptability: The ability to adapt to changes in technology and business requirements, staying updated on industry trends and best practices.
Details:
Dialer & Compliance Technical Lead
Location: Remote
Duration: 6 -12 months
Dialer & Compliance Technical Lead
The Dialer & Compliance Technical Lead plays a critical role in optimizing our entire customer lifecycle by owning and managing the technical details associated with our Outbound Dialing Capabilities and Use Cases. In this role you will support all aspects of ensuring optimal value attainment from our Five9 Platform, and Outbound Dialers by mitigating risk, refining our best-practices, and applying rigor around change management. You will work closely with Product Managers, Project Managers, Business Leads, Compliance Leads, and other staff within IT and Communications to define what needs doing, show us what good looks like, and directly contribute to our culture of ongoing improvement. In addition to the emphasis on the dialer and Compliance, you will contribute to supporting the daily operation and maintenance of our Five9 and Amazon Connect Contact Center solutions. A combination of analytical, communication, technical, and thought-leadership skills are critical to success in this role.
Essential Job Functions
Outbound Compliance and Dialer Subject Matter Expertise: Ensure that our dialer implementations are compliant, and that we can ensure compliance for various use cases including but not limited to Marketing / Sales, Operations, and Collections, plus Omni-Channel, etc...
Requirements Gathering: Collaborate with business stakeholders, and IT Leaders to understand their goals, processes, and requirements. Document and analyze these requirements to form a solid understanding of the business needs.
System Design and Planning: Develop detailed system specifications and design solutions that align with business objectives. Work with Product Managers, Analysts, System Administrators, Architects, and Engineers to ensure proposed systems meet business requirements and address concerns related Compliance, Data Quality, and IT Operations, within our Software Development Lifecycle.
Process Improvement: Identify opportunities for process improvement within existing systems and processes. Propose and implement changes to enhance efficiency, productivity, and overall funnel performance.
Investigation: Serve as a point of escalation where detailed investigations within the Communications Program are required. Analyze historical contact center data to extract insights and support decision-making processes within the Communications program. Ensure data accuracy, integrity, and reliability.
Testing and Quality Assurance: Develop and execute test plans to ensure that systems and applications meet specified requirements. Identify and address any issues or defects during the testing phase.
Documentation: Create comprehensive documentation, including user manuals, user experience / process flows, utterances, system documentation, and training materials. Keep documentation up-to-date as systems evolve.
Stakeholder Communication: Facilitate communication between business stakeholders and IT Operations, and Engineering teams. Ensure that all parties have a clear understanding of project requirements and progress.
Training and Support: Provide training and support to end-users on new systems and processes. Address any user issues or concerns and collaborate with the support team to resolve technical issues.
Other duties, as required Qualifications:
Contact Center as a Service: Minimum 5 years experience implementing and managing Omni Channel CCaaS Technologies including IVR, ACD, Dialer, Omni Channel, etc...
Outbound Dialer SME: 3+ years managing omni-channel outbound dialing campaigns across multiple business domains. Experience measuring and solving for outbound communication deliverability concerns. Direct experience managing outbound dialing in Five9 with an external compliance solution. Direct experience integrating multiple data sources for list management.
Omni-Channel and Outbound Compliance: Direct experience implementing and supporting solutions for -channel compliance, including but not limited to: TSR, TCPA, ISO 27701, CAN-SPAM, FDCPA, etc...
Analytical Skills: Strong analytical and problem-solving skills to understand complex business processes and recommend effective solutions.
Communication Skills: Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
Technical Proficiency: Familiarity with various software and systems, as well as an understanding of programming languages, databases, and system architecture.
Project Management: Ability to manage multiple tasks and projects simultaneously. Knowledge of project management methodologies is often beneficial.
Adaptability: The ability to adapt to changes in technology and business requirements, staying updated on industry trends and best practices.
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US