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Temporary Dialer Administrator Jobs (NOW HIRING)

TEKsystems

Collection Specialist

Phoenix, AZ · Hybrid

$20.85/hr

Working within an auto-dialer system * Handling early-stage collections (1-30 days past due ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

TEKsystems

Collection Specialist

Phoenix, AZ · Hybrid

$20.85/hr

Working within an auto-dialer system * Handling early-stage collections (1-30 days past due ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

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Infographic showing various Temporary Dialer Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

CCaaS & Cloud Telephony Administrator - (Contract/On-Site)

Newport Beach, CA • On-site

Avrek Law
1 - 10 employees
Learn more about Avrek Lawexternal

$5.0K - $15K/mo

Contractor

Re-posted 8 days ago

Job description

CCaaS & Cloud Telephony Administrator - (Contract/On-Site)
Department: IT
Employment Type: Contract / Temp
Location: California
Compensation: $5,000 - $15,000 / month
Description
We are seeking a highly skilled CCaaS and Cloud Telephony leader to own and optimize all voice communications across the organization. This role serves as the single-threaded owner of our telephony ecosystem, combining strategic oversight with hands-on execution.
You will be responsible for call center platforms, VoIP infrastructure, dialer performance, caller ID reputation, and regulatory compliance-ensuring reliable, compliant, and high-performing voice operations that support intake, marketing, and client engagement.
Responsibilities:
Telephony & CCaaS Ownership
  • Own and manage all VoIP, CCaaS, and contact center platforms (e.g., NICE CXone, RingCentral)
  • Design, implement, and optimize call flows, routing, IVRs, queues, and dialer strategies
  • Support and enhance inbound and outbound call center operations
  • Ensure high availability, scalability, and performance of voice systems

Caller ID Reputation & Deliverability
  • Monitor and manage caller ID reputation, spam labeling, and call blocking
  • Lead remediation efforts with carriers (AT&T, Verizon, T-Mobile) and analytics providers
  • Implement proactive strategies to improve answer rates and prevent spam tagging

Regulatory & Telephony Compliance
  • Ensure compliance with TCPA, STIR/SHAKEN, CNAM, 10DLC, and toll-free regulations
  • Maintain adherence to multi-state telephony regulations (CA, AZ, NV, OR, TX, UT, WA)
  • Oversee Do-Not-Call compliance and lawful dialing practices
  • Manage number registration, campaign compliance, and audit readiness
  • Serve as the internal authority on telephony compliance and risk mitigation

Number & Carrier Management
  • Oversee procurement, provisioning, porting, and lifecycle management of phone numbers
  • Register numbers and use cases with carriers and providers
  • Manage carrier relationships, escalations, and issue resolution

Performance, Troubleshooting & Optimization
  • Monitor call quality, routing, and dialer performance
  • Diagnose and resolve delivery, connectivity, and system issues
  • Continuously optimize systems to improve efficiency and customer experience

Cross-Functional Leadership
  • Partner with IT, Marketing, Intake, and Operations to align telephony with business goals
  • Translate technical challenges into clear business impact and solutions
  • Provide reporting and strategic recommendations to leadership

Qualifications:
  • 5+ years of experience managing CCaaS, VoIP, and call center telephony systems
  • Deep expertise in platforms such as NICE CXone and RingCentral
  • Advanced experience with RingCentral CC (NICE CXone Studio scripting (required)), with the ability to quickly review, modify, and implement scripting changes
  • Strong knowledge of caller ID reputation management and remediation.
  • Experience with high volume outbound dialing call center.
  • Proven experience working with telecom carriers and call analytics providers
  • Deep expertise in TCPA, Do-Not-Call, and multi-state telephony compliance (CA, AZ, NV, OR, TX, UT, WA) (required)
  • Hands-on experience with outbound dialers and call routing logic
  • Strong troubleshooting and problem-solving capabilities in complex telephony environments
  • Excellent communication and cross-functional collaboration skills
  • Deep hands-on expertise in API integrations, with the ability to design, implement, and manage secure integrations following best practices and proper documentation standards
  • Ability to work on-site in a California office

What This Role Owns
  • Voice infrastructure performance and reliability
  • Call deliverability and caller ID reputation
  • Regulatory compliance and risk mitigation
  • Call center system efficiency and scalability

Apply